Leave a Review Lumi
Love the advice from this app!
I got a real personal stylist (not a bot) who helped me with my style, giving me photos of outfits I might like (after describing my age and personal style plus colours I like) plus she gave me general advice/tips to elevate my style!caitlingill25
Developer Response
Dear Valued Customer! Thanks for sharing your positive feedback. Nothing brightens our day like hearing that Lumi helped you with elevating your style. We love hearing that our stylist took into careful consideration your preference, age, and the colors you like. We appreciate members of our community like you who can give us this type of constructive feedback. We hope you have continued to use our app since the time you left this review and we wish you nothing but a great day!Useless
This app is useless. You take a survey according to the questions they ask and at the end you have to subscribe to the service before you get the results of the survey. You don’t get the results and you can’t unsubscribe. What a ripoff. IG needs to vet companies better. I need to unsubscribe immediately. Like the other person I will be disputing the charge. Thanks.Show lessphylbaby
THIS IS A SCAM
this app doesn’t do any of the things they promise on the ads, also there’s no way to unsubscribe from the plan they force you to choose when creating an account, they won’t even give you a way to login to their platform, I spent days emailing them to get directions on how to cancel my subscription but all they did was delaying their answer until the trial expired and I got charged for the monthly subscription, only after the ‘support team’ emailed me steps to cancel the plan and even then they sent a broken link that I had to manually fix (an extra word and dash was added to the link they sent - I removed them manually, then copied and pasted the link to the browser) I ended up cancelling the subscription by ending the contract through paypal since this app doesn’t have a clear way to do this, I’m hoping they won’t charge my card againShow lessadrianaogo
Developer Response
Dear Valued Customer! Thank you for letting us know about this situation. We regret to hear of this issue and wish to resolve this as soon as possible for yourself, as well as, other customers which may be experiencing similar issues. We want to sincerely apologize for your negative experience with our product. Regarding the product and services that are advertised, after the Trial period, you receive access to the Personal Cabinet. With access to the Personal Cabinet, you will have the latest fashion insights, and daily tasks and initiate a Live Chat with our Fashion Experts to refresh the outfits with new ideas. So, the most interesting part of your fashion journey will begin after the trial period. Our app was created in order to give our customers the possibility step-by-step dive into the world of fashion, and learning and practicing gradually. We would like to thank you that you’ve mentioned the wrong link that was sent to you. This information has already been passed to the appropriate team. As for the cancellation, please be advised that you can easily cancel your subscription in your Account on the website. For additional assistance, you can always reach out to our Support Team at the customer.care@lumi.place email address. Have a lovely day!Complete scam
Paid for an individual report, which I never received even though the money was charged to my account. Requested that the subscription be cancelled, which took 8 emails to customer service (and was only finally sorted after I sent two lots of screenshots showing that I couldn’t cancel within the app). DO NOT USE.Show lessBr1dg
Developer Response
Dear Valued Customer! Thank you for letting us know about the issues you're having with the app. We are very sorry to hear about this uncommon app experience and that you decided to leave us. We're sure that if you gave us a second chance, we'd meet your expectations and you could find useful features and stylish tips for you. Regarding the subscription cancellation, our developers will analyze the issue that you informed us about and try to find out what can be done to resolve it. We apologize for the inconvenience and hope that you will give us another chance. Cheers!Lame
Requested a refund. Waste of time. Questionnaire followed then a fake email supposedly gets sent out and then you’re told to download the app after paying for a trial where they try to upsell you. Once app is downloaded you see that it’s basically not functional. They’re clever though bc the subscription isn’t through the App Store where you can easily cancel it. Don’t waste your time.Show lesswannatacoboutit00
Can’t cancel my subscription
I just downloaded this app, it is nothing like it portrays itself to be. I Immediately tried to cancel my subscription it will not except my email address associated with my account. I made my account 10 minutes prior to me trying to cancel it. I emailed the company after three attempts of trying to cancel and looking through all of my emails to see if I missed something. I will dispute any charges made by this app using the time stamp of this review and the time stamp on the email sent along with the screenshots of the app not accepting my email to cancel.Show lessFoulmouthfemale
Developer Response
Dear Valued Customer! Thank you for letting us know about this situation. We regret to hear of this matter and wish to resolve this as soon as possible for yourself, as well as, other customers which may be experiencing similar issues. First and foremost, we would like to pay your attention that all charges are applied only after the confirmation on the customer's side. Regarding the cancellation, please note that you can easily cancel your subscription in your Account on the website. Also, you are welcome to contact our support team at the customer.care@lumi.place email address. Our agents are standing by and are ready to assist with subscription management. Hope to hear from you at your earliest convenience. Cheers!Fake refund promise
On the trial page they said guaranteed money back policy, but when I contacted them via email only 30 minutes after being charged when I intend to cancel my subscription, they said all subscriptions are not exchangeable or refundable. Why would you claim to refund ppl? Fake advertising.
Also style guide way to simple and general, not useful at all. All googleable stuff.
Two stars only for one nice staff member who répondes to my emails in a timely method.Show lessG26008
Scam do not download
Does not offer advice like advertised, I can’t figure out how to cancel and now it’s charged me $43 Canadian!!!! I’ve only had it 4 days. I am very upset and will be trying to disputefhhbvnj
Developer Response
Dear Valued Customer! Thank you for your review, we are sorry to hear that our app did not live up to your expectations. Please note that after the Trial Period you now have access to 30 new daily fashion tasks developed by our Fashion Experts specifically for you! You may contact our Support Team at the support@lumi.place email address, so our agents can help you with the subscription management. We hope you will give our app one more chance. Have a lovely day!SCAM!!!
Paid what I thought was $0.99 for a trial and was charged $110 on my card!
Police are already involved don’t download!Blueberrybuster
Developer Response
Dear Valued Customer! Thank you for the review. We are sorry to hear about the experience you have reported in your review. We would like to pay your attention that all chargers can be applied only after the confirmation from the customer’s side. We kindly ask for you to email us directly at the support@lumi.place email address. Hope you choose to reach out to us so that we can investigate this case and hopefully provide a means to take care of you for the inconvenience. We will be waiting for your letterDoes Not do what it says and they refuse to refund
This is a scam. The app doesn’t do what it says and they will not refund you. I immediately contacted them and they said no refunds. But their app says refund within 14 days outside of personal or financial reasons. My reason is, the app does not do what it said. I was also double charged and they refuse to give me any of my money back. They have now stolen my money. DO NOT DOWNLOAD THIS APP!!!!!!!! This company is a scam!!!!!Show lessGirlyBaseballChick
