No indication anywhere that’s visible (because the app is so badly designed you can’t see anything) that you are signing up for a subscription, and then they take money out, with no email confirmation of any of this.
There’s also nowhere to click to cancel a subscription on the app, only to renew so I can’t cancel the thing I never signed up for. Won’t be emailing them directly after seeing some of the horrendous reviews on here so just submitted a fraud report to my bank and cancelled my card. Would suggest doing the same for everyone else in the same position.
Show less
Developer Response
Dear Valued Customer! We genuinely apologize for any inconvenience you've experienced. We are sad to hear, that you aren`t satisfied with our design. Our specialists worked hard to make an understandable and beautiful design. Also, it's important to emphasize that all charges have been processed with your explicit consent. It appears that you may have acquired a trial subscription. Before your purchase, all the trial terms and additional subscription options were clearly presented on the sales screen.
Moreover, you can cancel your subscription at your Personal Cabinet at any time.
We kindly request that you reach out to us at customer.care@lumi.place. We hope you decide to contact us so that we can thoroughly investigate this matter and, ideally, find a solution to address any inconvenience you've encountered. We wish you a wonderful day!An absolute waste of time. I sent through a questionnaire thinking that for the 99c I’d at least get access to some kind of benefit. They force you to download the app AFTER you’ve paid, then ask you more questions. Suddenly there’s more money to pay to get anything. This is deceptively misleading. I have cancelled my PayPal subscription with them to avoid the $35 monthly fee, but I have no idea how to now cancel my account. Any bill charges will bounce. Sneaky & disappointing. They state that 0.9% of people don’t regret paying the 99c, this is an absolute lie. I will report this app
for illegal & misleading practices.
DO NOT FALL FOR THIS!
Show less
Developer Response
Dear Valued Customer! We thank you for your honest feedback and we appreciate you have reported your experience. Firstly, we want to note, that after you made a trial purchase, we have sent you an invitation to the Lumi App where you can access your Style Guide, Daily Tasks, and Live Consultation 24/7. Secondly, if you have any technical issues with a subscription or cancelation please contact us at customer.care@lumi.place.
After downloading the app and purchasing the individual options for assessments for $0.99 USD they then take another $55USD out! This was after I closed the account (which is hard to do- it’s not obvious where to go) and I’ve uninstalled the app. So, how and why has money come out?? Where do I go to talk to someone?! This isn’t at all obvious and readily available. Think about the exit plan too!
I want my $55 back please! I didn’t agree to that.
The idea seems good at the time to download an app to help with fashion but maybe it’s best for someone who has little fashion sense and money to burn.
Show less
Developer Response
Dear Valued Customer! We genuinely apologize for any inconvenience you've experienced. We want to note that all charges are applied with the customer's permission. Probably, you have purchased a subscription with a trial. Also, be advised, that the subscription fee might only be incurred when the subscription remains active. It's possible that the subscription cancellation process was not executed successfully on your part. Please, send your request to our support team at the customer.care@lumi.place email address so we can investigate your case. Hope to hear from you soon! Cheers!As soon as I realized there was a subscription involved, I promptly canceled it. I’m not sure what happened, but I was still charged. I initially paid for two or three items during my first purchase, but I never agreed to a subscription. I’m uncomfortable with the way my card details were used without my consent. I kindly request a refund, as I did not intend to use your service. Moreover, I find the app to be quite confusing, and the fact that I was charged for something I didn’t understand feels deceptive. It’s essential to address this issue promptly.
Show less
Developer Response
Dear Valued Customer! We genuinely apologize for any inconvenience you've experienced. It's important to emphasize that all charges have been processed with your explicit consent. It appears that you may have acquired a trial subscription. Before your purchase, all the trial terms and additional subscription options were clearly presented on the sales screen. We kindly request that you reach out to us at customer.care@lumi.place. We hope you decide to contact us so that we can thoroughly investigate this matter and, ideally, find a solution to address any inconvenience you've encountered. We wish you a wonderful day!I clicked on an ad that asked a bunch of questions that led down a hole when I gave them a $1 and downloaded an ap and committed to an appt. I then deleted my account and the ap as I was only trying to learn about an advertised work clothes delivery service. They also kept encouraging upsells. This company would be terrible for vulnerable or easily influenced people
Show less
Developer Response
Dear Valued Customer! Thank you for your review! We genuinely apologize for any inconvenience or frustration caused by your interaction with our app. We understand your concerns and deeply regret that your experience did not meet your expectations. Your feedback is valuable to us as it helps us improve and refine our services. We'll be sure to review the onboarding process and the way we present information to ensure a more user-friendly and transparent experience for all potential users. If there's anything else we can assist you with or if you have any further feedback you'd like to share, please feel free to reach out to customer.care@lumi.place. Your satisfaction is important to us, and we'd like to do everything we can to rectify this situation and improve your perception of our services. Thank you for taking the time to bring this to our attention.I purchase the app on a trial basis. As soon as App downloaded, it was stuck on one page, the page to book in with the stylist. Due to this I was unable to get a customer service email or contact anyone. Therefore I was not able to cancel the trial and they then took the money from my account. I get this is due to a technical issue but it gets worse.
After getting onto the app a few days later I did get customer service and emailed them on two occasions. I stated there must have been a technical issue and I would like my money back as I couldn’t even cancel the trial. I received two replies and I replied with the informant they asked for to locate my purchases. I has been 6 days and I have heard nothing from them. They have my information and can’t do the decent thing. I will warn all do not touch this app - it’s not reliable and they are happy to take your money and not communicate with you!
Show less
Developer Response
Dear Valued Customer! Thank you for letting us know about this situation. We regret to hear of this issue and wish to resolve this as soon as possible for you, as well as, other customers who may be experiencing similar. Kindly note, that we strive to maintain the highest quality standards for our customers. Our customer support team responds to all customer emails. Please be sure to review your "Spam" folder as our email might have ended up there. We would love to look into this and resolve it for you as soon as possible. Please contact us again at customer.care@lumi.place. We wish you a great day!First off the ad brings you through this long questionnaire which makes you think you are getting something personalized. Once you agree to several screens you get into the app and you have a session with a stylist. This stylist will basically type one response every few minutes so the conversation gets drawn out. Then they give you outfits that either are not in your size or not available in your country. I live in the Us…they kept giving me UK links which would then not be available in the US. Then she would give me another outfit in which the clothing was not available in my size. It was super frustrating. Basically after an hour and a half of this, the only thing I could actually buy was a tshirt from Walmart! Walmart!!!! I ended up paying almost a hundred dollars for these personalized guides which weren’t personalized they were just a general color and fit guide. I also got charged for a month the day before the email they sent me said they would. Btw..I guess there is a three day trial which actually is two days…BEWARE! I also emailed support and did not receive anything back. Overall very dissatisfied. I ended up with a very expensive recommendation to go to Walmart to shop for a Tshirt. 🙄 Stay away!!!
Show less
Developer Response
Dear Valued Customer! We’re truly sorry to hear about your recent experience with the Lumi app, and we want to express our sincerest apologies for the inconvenience you've faced. Your feedback is valuable to us and we appreciate the time you spent writing it here on AppStore. It's disheartening to hear that the outfits suggested were not available in your size or country. We'll certainly work on enhancing our database to avoid such issues and better align our recommendations with your location and preferences. In the meantime, you can look for an alternative item in the stores where you are used to buying. We also would like to apologize for any frustration caused by the slow interaction with your stylist. We'll work on improving the response time to make the conversation more engaging and efficient. Your feedback is essential in helping us improve our services. We're committed to making the necessary changes to enhance your experience and provide the personalized guidance you were seeking. If you could kindly provide more details like your email or account name, we would be happy to look into your specific case and make things right for you. Our support team can be reached at customer.care@lumi.place. Thank you for sharing your concerns, and we hope you'll consider giving us another chance to provide you with a more satisfying experience in the future.If I could give this leas than 1 star I would. After answering a bunch of questions to get a “style guide,” you then find out it costs 99 cents. Well, okay, but then you have to download the app and them they want you to pay even more money for more “guides,” which I did not. Then you’re forced to schedule a stylist session to get to the guide you already paid for. Then you finally get to the style guide which is garbage and tells you nothing any girl who’s ever played with a Barbie doll doesn’t already know. And “Color Me Beautiful,” really??!! We all found out that was crap in the 80’s. Unbelievable! And the app is crap! I now see other reviews talking about a subscription or something (wish I had read these before). I’d better not get charged for anything in the future as I dis not sign up for anything. Really, please don’t waste your time or money on this.
Show less
Developer Response
Dear Valued Customer! Thank you for reaching out. We’re truly sorry to hear about your experience with the Lumi app, and we appreciate you taking the time to share your feedback with us. We understand your frustration, and we apologize for any confusion regarding the charges and the initial expectations of the style guide. Our goal is to provide a seamless and enjoyable experience for our users, and it seems that we fell short in your case. To ensure that you will not be charged for any future subscriptions please check the status of your account in your personal cabinet. If you have any further concerns or if there's anything specific you'd like assistance with, please do not hesitate to reach out to our support team at customer.care@lumi.place. Your satisfaction is our priority, and we aim to make things right for you. Thank you for giving our app a try, and we hope we can address your concerns and leave a more positive impression in the future.The website and information is genuine and pretty standard
You go through their Facebook book lead magnet and are charged an insignificant amount for the results of the survey though this charge isn’t mentioned till the end
You are then given no option but to proceed to download and set up an account
Again no notification of the subscription no mention of subscription
They then 24 hours later take out a subscription amount probably in the hope you won’t notice
But they do not make your aware
(Unless you read their small print)
that you are signing up for a 24 hour free trial after which they will start taking a subscription unless you stop them immediately
This may not actually be fraud but it is definitely very bad practice
The company may be genuine but I will not deal with a company that does business in this way
Show less
Developer Response
Dear Valued Customer! We genuinely apologize for any inconvenience you've experienced. It's important to emphasize that all charges have been processed with your explicit consent. It appears that you may have acquired a trial subscription. Before your purchase, all the trial terms and additional subscription options were clearly presented on the sales screen. We kindly request that you reach out to us at customer.care@lumi.place. We hope you decide to contact us so that we can thoroughly investigate this matter and, ideally, find a solution to address any inconvenience you've encountered. We wish you a wonderful day!A few minutes after I paid that 0.99 USD dollar subscription, my bank warn me of a fraudulent move attempted on my card. That is because they put you on a 34$ monthly subscription without telling you. I immediately cancelled the subscription and deleted the app. I still lost that 0.99 usd. This app is dangerous and sneaky. Be careful.
Show less
Developer Response
Dear Valued Customer! Thank you for your review, we are sorry for the inconvenience caused! We are also sorry to hear that our app did not live up to your expectations. We would like to note that we do not have access to your personal information and account, so we cannot accept the subscription or do any other actions on your behalf. We assume that you purchased a subscription when you accepted the trial period. Please, report this situation to our support team at the customer.care@lumi.place email address. Our agents will investigate your case and provide a proper solution. We look forward to hearing from you at your earliest convenience. Have a nice day!
drljthomas
gmfreeek
Sam B23
Andrea10..
Louisarains
🎄⛄
Tallchic35
jam2rev2
Kqubn
Licci22
