Leave a Review Lumi
Refused refund
Open app it was a trial for around 3 usd. Then before I knew it without buying anything or even having any interaction within the site as it crashed I was still charged around 33 dollars or equivalent currency. Wrote to them saying I didn’t need the service and website not working. Gave a link and refused refund. For me this is shocking being charged for service i got nothing for except a download app. Facebook will also get an add alert for advertising this. Stay awayShow lessPutchin1
Developer Response
Dear Valued Customer! We are grateful for sharing this feedback with us. We’re sorry to hear your experience hasn't gone to plan. We understand the way in which encountering technical issues can impact the overall perception of the application. We would like to take this opportunity and correct your unfortunate experience by providing a solution. Please reach out to our team at customer.care@lumi.place. We are standing by 24/7 and ready to help.Buyer Beware!
I have never left a review on an app before.
The people that you work with through chat to develop outfits are very good.
The problem is, they don’t tell you that you only have two hours after your session to use the links that they sent you. After that, they are gone. There is no way to reconnect to reinstate your link. I did an individual outfit, and then I attempted the pod outfit. The pod outfit delivers in an email so I thought I was safe. However, I came down with the flu and by the time I went back to the email it was gone. You can’t actually talk with a person except through chat, and it takes forever to go back-and-forth and I still have not gotten resolution. When you schedule appointments, it’s fine but if something changes and you have to set a different date, there is no calendar on the app that allows you to do it. I have given up. I wasted my money. This is a interesting idea to find clothing, but they were not ready to launch this app. There are too many problems. I would say skip it and come back in a year and see if they have fixed the problemsShow lessbec132
Developer Response
Dear Valued Customer! We thank you for your honest feedback and we appreciate you have reported your detailed and constructive opinion. We regret to hear of these incidents and the reported poor level of support you received with links and access to a chat. We strive to maintain the highest quality standards for our customers. We will pass your feedback to our Wonderful Team. We will continue to add functionality to the app over time. Would you mind reaching out to us at our email customer.care@lumi.place so we can take a closer look? We are listening and working hard to create positive change.Beware they advertise their advice for £1 but they charge 50 times more and don’t give refunds.
They advertise as Ageless dressing in Facebook and offer to give you advise on how to dress for a little as £1. What they don’t tell you is that they are charging you £1 just to sign you in to see their services. You pay your £1 and they give you instructions and a password to access the £1 advice you paid for but then when you get there you only get the option to book a full consultation that won’t cost £1.
I decided not to book but was still charged almost £50. I have asked for a refund but they won’t grant it because very deeply hidden in their terms and conditions that if you sign in (you did for £1) they will charge you the full price.
I also paid £1 for advice on how to style my hair but despite all the questions they put me through the advise totally irrelevant to my hair length and characteristics.Show lessP'amboli
Developer Response
Dear Valued Customer! We genuinely apologize for any inconvenience you've experienced. It's important to emphasize that all charges have been processed with your explicit consent. It appears that you may have acquired a trial subscription. Before your purchase, all the trial terms and additional subscription options were clearly presented on the sales screen. Also, we are sad to hear, that you weren`t satisfied with your hair advice. We strive to maintain the highest quality standards for our customers. Please, give us a second chance. We kindly request that you reach out to us one more time at customer.care@lumi.place. We hope you decide to contact us so that we can thoroughly investigate this matter and, ideally, find a solution to address any inconvenience you've encountered. We wish you a wonderful day!Bogus
I am completely dissatisfied with the consultation I received and all of the extra add-ons I paid for. Nothing was customized in the least- the consultant showed me four outfits and got offline before I could request any changes, which I wanted to do because none of the outfits were cute or trendy nor did they fit my style! And the hair “add-on” purchase was literally a brochure that was more poorly written than any free website I could’ve found the exact same tips on, was not customized to my face or current hair style, and is shelled out to everyone for a fee! I requested a refund of my $40 and was turned down!. The company does not care if you are happy with what you receive, and they only care about scamming people to make the most profit. This was the most bullsh*t service I’ve ever ever purchased. Stitchfix is worth 10x more than this.Show lessHanevans
Developer Response
Dear Valued Customer! Thank you for taking the time to provide us with detailed feedback about your experience with the Lumi app. We sincerely apologize that your experience did not meet your expectations. We're sorry to hear that you didn't find the app as helpful or useful as you had hoped and that our stylists didn't provide the level of insight and customization you were looking for. Our stylists are intended to offer personalized recommendations, and we apologize if this was not the case in your situation. We'll look into this aspect to ensure that our users receive the expected level of service. We understand your frustration regarding the pricing structure and the additional charges for add-ons. We strive to provide value to our users at a fair price, and we're constantly reviewing our pricing and features to ensure they align with user expectations. As for the refund policy, our current policy is in line with industry standards, and we strive to communicate this clearly during the subscription process. Your feedback is crucial to our ongoing improvement efforts. We take your concerns seriously and are willing to offer a solution to correct your unfortunate experiences. If there is anything we can do for you, do not hesitate to contact us at customer.care@lumi.place. We are available 24/7. Have a lovely day!Scam-positive reviews are bots/fake
And the “stylists” are probably AI too. This is not a clothing service like Stitch Fix or anything. You do not receive a product. They charge you to have you fill out quizzes then give you access to their crappy style books that anyone could find better for free online. The app and “styling service” costs $50 a month for this. Then they try to rip you even more by getting you to purchase the clothing they suggest from these Asian clothing places that we all know either never ship, take 3 months, and are in Asian sizing meaning a size women’s Large would fit my 4 year old. The stores usually don’t even exist and when you look them up you find nothing but an email address based in China. No real business. They make it impossible to cancel, as if no one has tried that before and us Dumb Americans are all morons who will fall for the same old tricks. This is clearly yet ANOTHER China based scam, them trying to rip off and best people whose money means nothing. What is wrong with these people? Go get a real job. If you are unhappy with your government, blame them or yourselves. It isn’t America’s fault. We are sick of your scams and your superiority complex.Show lessAleElllllll
Developer Response
Dear Valued Customer! Thank you for taking the time to share with us this detailed feedback. We are sorry to hear you think this way but thank you for the feedback. This is not what we want our cherished customers to experience and think. We would like to address all your concerns. Firstly, we would like to note, that we do not sell clothes. Our stylists are indeed professionals and the only thing they can do is suggest you where to buy clothes. You are always welcome to find alternative stores, which are more comfortable for you. Secondly, we are sad, to hear, that you think, that our stylists are AI. We are working hard to have only professionals to our team. Many customers have given us positive feedback after sessions and trust the opinion of our stylists, so we sincerely hope you experience this too. Thirdly, we are sorry to hear, that you had difficulties with canceling your subscription. We are making this process easy for our customers. Each customer can cancel a subscription at their Personal Cabinet. We encourage you to contact our Wonderful Support Team at customer.care@lumi.place email address, so our agents can assist you with subscription. We look forward to hearing from you and wish you a great day.This company is a scam
BEWARE! This company is pretty schemy, once they draw you in with assorted offerings you put in any card information to purchase ONE product they immediately start charging your card every month without your knowledge, without you confirming or agreeing to ANYTHING!
Then when I reached out to customer service about this issue, I was ignored and received no response.
This is already enough of a confirmation this company is a total scam and will charge your card without your knowledge ever single month with nothing to show for.
I caught this and asked for this to resolved and they did not, like I said they did nothing.
If I could warn anyone about the customer service and how they operate, I have done a great service to the communityShow lesspnwskc
Developer Response
Dear Valued Customer! Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you have experienced with our service. First and foremost, we want to clarify that the charges you mentioned are associated with our subscription service, which offers various benefits such as access to your Style Guide, Daily Tasks, and Live Consultation 24/7. These subscription details, including the pricing and billing frequency, are presented to users during the purchase process on the sales screen. Users are required to provide their card information and explicitly consent to the subscription terms before proceeding with the purchase. We understand that misunderstandings can occur, and we are sorry for any confusion you may have faced. In situations like these, our customer support team is here to assist. However, we regret to hear that you did not receive a response when you reached out to us, and we sincerely apologize for any inconvenience this may have caused. We kindly ask you to contact us one more time at customer.care@lumi.place. If you consider giving us one more chance, believe us you will be blown away with great support. Regardless, we hope you decide to give our app one more try and we wish you all the best.My first session
My first session with Charlotte was amazing. We went through a brief lifestyle and preference chat and she sent me a download off what my first outfit would be to suit me based on what I said and I loved the outfit. I’m so excited to continue this. It’s way more cost effective than running three hours to a mall or store and looking all day trying on clothes and going out to eat and driving back home three times a quarter. And I don’t trust online shopping. I bought some cute stuff at TJ Maxx online and both outfits swallowed me. Wasted money. I’m giving this a try.Show lessMy own personal Reviews
Developer Response
Dear Valued Customer! We can't thank you enough for taking the time to share your encouraging feedback with us and reminding us why we do what we do. We are thrilled to hear that your first session with Charlotte was amazing and that you loved the outfit she suggested based on your lifestyle and preferences. At the Lumi app, we strive to make shopping a convenient and enjoyable experience, and we're delighted to know that you found it more cost-effective and efficient than traditional in-store shopping. We're excited to have you continue this journey with us and are here to assist you every step of the way. If you ever have any questions or need further assistance, please don't hesitate to reach out to our customer support team at customer.care@lumi.place. We're dedicated to making your fashion shopping experience a delightful one. Cheers❤️Scam
I paid the 0.99 an i booked me an appointment for the stylist . I had no idea i was going to be charged i would've at-least liked a heads up about the payment. Honestly i don't recommend downloading this app
I have emailed them and no-one has replied back i have delete the app and my account but money is still being taken out . So at this point I'm just going to get the police involved .Show lessLaytoah
Developer Response
Dear Valued Customer! We thank you for your honest feedback and we appreciate you have reported this issue. We want to note that all charges are applied with the customer's permission. We suppose that you have purchased a subscription with a trial. Before making a purchase, all details regarding the trial terms and additional subscription options were presented on the sales screen. Also, our customer support team responds to all customer emails. Please be sure to review your "Spam" folder as our email might have ended up there. You can reach us one more time at customer.care@lumi.place and we will contact you as soon as possible.Horrible
Not for plus size people! It says everywhere that it is, but it’s not. The person that is texting with you, is also texting with other people, you can tell because it takes so long for them to get back to you. I even sent my measurements and she sent me stuff that looked cute, baggy, but I guess it’s a fashion, and would not fit my waist. I told her if I wanted to be humiliated about not being able to fit into stylish clothes, I would go shop local. The ad said that they specialize in plus size women they do not!
Also, this isn’t a thing where they sent to clothes. This is a thing where they pick outfits for you from Asian clothing sites and you order them.
It took a while, but I did get a refund.Show lessRain is love
Developer Response
Dear Valued Customer! Thanks for letting us know about your experience. We're deeply sorry for the inconvenience caused by a long time of waiting and issues with the size category. We kindly ask you to write us at our email customer.care@lumi.place. We hope you choose to reach out to us so that we can investigate this issue and hopefully provide a means to take care of you for the inconvenience. Kindly note, that our app developers are consistently looking for ways to improve the app and will take this feedback into consideration. Hope you give the app another try.Waste of Time
I wouldn’t wear any of the things selected. They were the opposite of the profile I filled out and none of the fits were what was recommended for my body type. There were 4 pairs of stilettos in my selected outfits when I said no stilettos, a tight body con thing when I said nothing tight like that, tennis shoes selected when I said I don’t wear tennis shoes, it was like nothing from the quiz or my notes was taken into consideration. I used to use stitch fix back in the day and was hoping this app didn’t have the same problems of listening to what you’re filling out in the survey but they do. Another half thought out style app, sad I was hoping this would be a good one. There’s also a ton of pointless things to click through on the app. A more streamlined accurate app would be way better. Not a fan of the pricing structure either, one thing costs a dollar, $5 there etc, if they were better at picking clothes out that’s where the profit should come from.Show lessjenjenblueberry
Developer Response
Dear Valued Customer! We are sorry to hear of the experience you have reported in your review. We want to express our sincere apologies for all the issues you have encountered with outfits from the quiz and recommendations. We have this quiz to create the most suitable outfits for you and we are sorry for this technical moment. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at email customer.care@lumi.place and we will get back to you promptly. We are standing by and hope to help you soon!
