Leave a Review Lumi
Avoid
Clothes suggested were ok overall but did not reflect my style or size. Though I am 50 the suggestions seemed to be for a very old 60-70 year old. Furthermore offered suggestions in the USA when I live in UK. Finally the app crashed when I was in a session and no attempt was made to get back in touch with me, plus information offered was lost. Numerous complaint emails were then sent but they then closed the complaint even though I had responded numerous times. Shocking service on top of a shocking shopping experience which cost $50 for nothing.Show lessBooo11
Developer Response
Dear Valued Customer! We thank you for your honest feedback and we appreciate you took the time to share details with us! We truly regret to hear about the technical matters you have faced during your interaction. As well as we are sad to know that you didn't enjoy your experience. Regarding the clothing suggestions not reflecting your style or size, we understand how essential it is to receive personalized recommendations. We'll work on enhancing our algorithms to better cater to your preferences and ensure a more accurate match. We also apologize for the lack of response from our support team. This does not meet our service standards, as we believe we have made great strides in giving our customers the amazing support they deserve. We bet that if you gave us another shot you would be blown away by the great support! Please drop a line to our support team at customer.care@lumi.place at your earliest convenience. Regardless, we hope you decide to give our app one more try and we wish you all the best🙌You can unsubscribe
As soon as you realise that you get nothing from this app, you can unsubscribe. To avoid the hefty charges within 1-2 days of paying an attractive USD99c, you can’t unsubscribe from your phone settings. You need to download your LUMI app (no charge). First go to the home page (bottom left). Then scroll right to the top and on the TOP RIGHT side is your profile. One click and you’ll see the unsubscribe option.
As mentioned in the other poor reviews, which are true, this app doesn’t clearly explain what you’re committing to. I’d be happy to pay a small fee weekly to get a little something back, and if after 4-6 weeks it delivered then I’d also be happy to unlock more features for a fee.
Beautify set up, and a wonderful idea for anyone like me who regularly needs fashion tips, just need to get those first steps right and offer something quality at low cost like images of outfits based on the body type, hair colour etc selected, for the initial usage 4-6 weeks. Consultation with a stylist should be introduced WAY later. Consumers just want to get value from what they pay for.Show lessCoffaRocks
Developer Response
Dear Valued Customer! Thank you for sharing your feedback and your insights on improving our fashion app. We genuinely appreciate your detailed input on the subscription process and the user experience. It is important for us to hear from people who are interested in and addicted to fashion. We apologize for any inconvenience you've experienced regarding unsubscribing from the app and the lack of clarity in explaining our subscription terms. Your suggestions for a tiered approach with more value-added features and clearer explanations are valuable and align with our goals to enhance user satisfaction. Your feedback will be shared with our development and product teams, and we'll work to improve the app's onboarding process and user communication to ensure a better experience for all our users. We are committed to providing quality fashion tips and features that cater to your needs and preferences. If you have any further suggestions or questions, please don't hesitate to contact our support team at customer.care@lumi.place. We're here to assist and continuously improve our app to meet your expectations. Thank you for your support and understanding🙌Easy with some new ideas
I enjoyed my session. It was a chat where they ask you preferences etc then they start defining your style and make some suggestions. They suggested long tunic style sleeveless jacket for the climate i pibe in which is a really good idea. I would recommend itVanessa Christian
Developer Response
Dear Valued Customer! Thank you for sharing your positive feedback with us! It's fantastic that our chat-based approach, where we gather your preferences and define your style, resonated well with you. We're glad to know that the suggestions made by our stylist, including the idea of a long tunic style sleeveless jacket suitable for your climate, were helpful and appealing. We hope you have continued to use our app since the time you left this review and we wish you nothing but a great day!More money than you think
I really liked the idea of this app, however, after you download it you have to pay additional sums ($15,$6 etc) to get the support they advertise (ie style guide, cool guide).
I had a ridiculous txt conversation with stylist where they answered every 10 minutes, asked vague questions like “tell me about yourself”. I did all of the heavy lifting and then I was sent some obviously pre generated outfits with links to purchase.
The only thing they do is send you articles to read everyday. I don’t have time for homework.
A part of me feels like I fell for a scheme and I am a little embarrassed I paid for it at all.Show lessStacey Tellephson
Developer Response
Dear Valued Customer! Thank you for sharing your feedback with us. We appreciate your honesty and want to address your concerns to ensure a better understanding of your experience. We're sorry to hear that your experience did not meet your expectations, and we understand your frustration with the additional charges and the level of support provided. We're committed to learning from your experience to enhance our services and make sure that users like you have a more positive and fulfilling experience with our app. If there's anything specific you'd like to share or if you have any further questions or concerns, please don't hesitate to reach out to our customer support team at customer.care@lumi.place. We appreciate your feedback and hope that you'll consider giving us another chance in the future as we work to improve our offerings.Great App for plus-sized young professional
I just finished my Stylist Session with Hanna!!! It was great after a few questions she was able to curate some really nice styles for me. Four of them that I loved. Will be ordering the pantsuit for a date I have in a month. Would recommend to everyone it’s worth it.
Only one thing that irritated me a bit is that I was thinking about the wording to answer the stylist question she sent, while thinking another message was sent to tell me that she was gonna close the chat so I had to quickly send a response. I don’t think I took more than 5 minutes to answer and I didn’t like that at first but being patient paid off because I got a beautiful outfit suggestion.
In spite of that the app is great and I love it. Can’t wait till next month!!!!Show lessMalAi W.
Developer Response
Dear Valued Customer! Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you had a great session and that Hanna was able to curate some wonderful styles for you. It's fantastic to know that you've found several styles you loved, and we're especially excited that you'll be ordering the pantsuit for your upcoming date. We truly appreciate your recommendation and your kind words about our service. Your satisfaction and positive feedback are what motivate us to continually provide the best experience for our users. We're equally excited for your next session and glad to have you as a valued user of our app. If you have any further questions, feedback, or suggestions, please don't hesitate to reach out at customer.care@lumi.place. We're here to assist you every step of the way and ensure that your experience with us remains enjoyable and beneficial. Thank you once again for your feedback and your support. We look forward to helping you with your fashion needs in the future!CON!
I purchased a guide after taking a quiz on instagram not knowing that this was signing me up with a monthly subscription. Apparently the free trial is 3days of which you have to cancel witching 24hour before that ends. I did not receive the guide it took me to the app which asked me questions and then opened the app fully at no point did it state this was a subscription app and that I had a 3 day trial! If it had I would of cancelled immediately. Please do not get conned like I have, they are now refusing to refund and reviews on other sites have said I’m not the first this has happened too.Show lessMModsky
Developer Response
Dear Valued Customer! We appreciate your feedback, thank you for using our app and sharing your experience. We want to express our sincere apologies for all the issues you have encountered. We would like to highlight that since we do not have access to your personal information, we are unable to enroll you in a subscription on your behalf. Only customers can approve the subscription as well as the charges. We regret to hear that you faced some misunderstanding when accepting the Terms and Conditions. We do our best to provide our users with all the information they need and to make it as clear and understandable as possible. All the information about the product, trial period, and subscription was depicted on the sales screen. If you have any future questions, please do not hesitate to contact our support team at the customer.care@lumi.place email address! We will be glad to investigate your case and provide an accurate resolution. Looking forward to hearing from you!Be warned! This is a scam!
I responded to a FB ad filling out a questionnaire to get an idea of what kinds of clothes to include in a capsule wardrobe. The company asked for US$0.99 to see the results. I decided to give it a go. I was hoping to get the information emailed to me. This didn’t happen, I needed to download the app. I downloaded the app and it glitched a number of times during the setup. It then tried to force me to sign up to a time to meet with a consultant, which wasn’t made clear that it would be a necessity in their ad/questionnaire. I emailed them to get my money back as I still haven’t received any information/results from the questionnaire. The company has refused to refund me as apparently that is against their money back policy, which they have a link to on their mobile site but there is no visible policy to read. I’m lucky I checked the app again during the process of speaking with customer service, as they had automatically signed me up to a subscription. Very sneaky tactics. I’m lucky to only have lost US$0.99!Show lessSonyaElise_
Developer Response
Dear Valued Customer! We are grateful that you took the time to share this detailed feedback with us. We truly regret to hear that your experiences with our app are negative. Recognizing the significance of honesty and transparency in our interactions with customers, we take measures to ensure that you receive all the necessary information before making a purchase of our product. The terms of the Trial period and options for further subscription are clearly depicted on the sales screen. The decision to continue using and purchasing the app is always at the customer's discretion. Moreover, our support team is always at your disposal if you have any questions or difficulties in using the application. If there is anything we can do for you to correct your unfortunate experiences, let us know at customer.care@lumi.place. Our team is standing by!BEWARE - SCAM
I wish I would have read the reviews before downloading this app. The app is 100% not what is advertised. I tried to cancel, tried getting a refund and their “money back guarantee” is extremely limited - I have yet to hear about a user that has gotten any money back. This app developer is completely immoral and unhelpful. They only care about getting money from you and believe me, every single thing you want to do in the app costs money, aside from communicating with someone who sounds like chatgpt. Everything that is advertised is not available - no personal stylist, no helping with your style. Such a waste of $35 for something I will
never use and didn’t operate as advertised. All I want is my money back and to be done with this app. I don’t advise anyone to get this app. You will be disappointed.Show lessKira iM
Developer Response
Dear Valued Customer! Thank you for sharing your feedback with us, and we apologize for any inconvenience you've experienced with our app. We understand your frustration and we're truly sorry that your experience did not meet your expectations. We're committed to improving our app and ensuring customer satisfaction. Our goal is to provide a seamless and enjoyable experience for all our users. We're sorry to hear that you're dissatisfied with the app's features and the personal stylist service you've received. We are sorry to hear that you didn’t have the possibility to work closely with our personal stylist and didn’t receive help with your style. It sounds very uncommon and we would like to correct this matter for you. Please drop a line to our support team at customer.care@lumi.place, so our agents can schedule an appointment with the personal stylist at a convenient date and time for you. They also will take a chance and address other concerns you may have. Thank you for bringing these matters to our attention, and we hope to have the opportunity to make things right for you.Very Misleading and expensive
You will be led down a rabbit hole with this experience. Everything is an additional add-on, and the monthly subscription is close to $100. Once you get through the $.99 bogus leading to the app. You cannot purchase clothes through the app they only make stylist suggestions. And then charge you excessively for each additional experience. So before you even get to utilize the app you’re $16 in to find out it’s going to cost you 80+ dollars per month, they do not disclose their fees upfront only the $.99 download buyer beware they would not refund my app expenses. Once I saw the expense of the monthly subscription they did offer an alternative versus refund. But it was not acceptable to me.Show lessUnhappy Experience 100
Developer Response
Dear Valued Customer! Thank you for sharing your feedback about your experience with the Lumi app. We apologize for the frustration you've encountered and the disappointment you feel with our pricing structure. We want to clarify that the intention behind the $.99 download fee is to give users a taste of our services and the chance to explore the app's features before making a decision about subscribing. By having a subscription, you receive access to the Personal Cabinet, where you have the latest fashion insights, and daily tasks and initiate a Live Chat with our Fashion Experts to refresh the outfits with new ideas. As for the additional services, purchasing them is at your discretion. You have the option to buy them only if you wish to use them. We would like to take this opportunity and address your concerns promptly. It would be highly appreciated if you could contact our support team at customer.care@lumi.place. We will collect additional information from you and offer a resolution to your matter. Looking forward to hearing from you.They continue to charge your card fraudulently after your one-time purchase.
I agreed to the 99 cent “plan” and then was redirected to their app which simply does not work. It says my account does not exist but it must in order for them to charge me. I emailed support thinking it was a bug and they would fix it. I got a bot reply and nothing else. 2 days later I have a significantly larger charge made to my card fraudulently as I have not purchased anything further from them. Do not purchase form this company.
UPDATE: Developer response below claims to be investigating my issue but on the same day I had an email from them saying they’ve cancelled my subscription but no refund. Completely ignored my video evidence that they failed to advertise the 3 day “trial” and subscription fee if you do the style quiz and then purchase the 99p plan via Apple Pay. They have fraudulently charged my card and will likely do the same to you.Show lessjarvis09
Developer Response
Dear Valued Customer! We sincerely apologize for the inconvenience you've experienced with the Lumi app and the issues you've outlined. Your feedback is important to us, and we take these matters seriously. First and foremost, we're sorry to hear that you encountered difficulties with accessing our app after purchasing the trial. We understand that a smooth and enjoyable user experience is crucial, and we regret any frustration this may have caused you. Your account should indeed be active after the purchase, and we are actively investigating the technical issue that led to this discrepancy. We also apologize for any dissatisfaction you've had with our customer support response. We're investigating why your issue was not addressed properly, and we will take corrective actions to ensure this does not happen in the future. We are actively investigating the technical issues you've encountered and will take necessary measures to prevent similar occurrences in the future. We also would like to thank you for UPDATING your review. We regret to learn that the resolution provided by our team did not meet your anticipations. Our aim is to offer solutions that align with the product usage policy to the best extent possible. If you need any other assistance please contact us at customer.care@lumi.place as soon as possible. We are here to help you. Have a sunny day!
