Leave a Review SplashID Safe Password Manager
$10 increase, subscription cancelled
Absolute garbage that the developers decided to increase the subscription fee from $27 to $37 per year. Consider me a former customer.MrNurse321
Klutzy but ...
I've been using Splash ID forever. I'm migrating passwords to Apple Keychain but I keep Splash ID because I love redundancy -- it's my "backup" safe password vault plus it has tons of space for NOTES which I use a lot to document various items.
I also keep info on other items that don't have any passwords associated w/ them e.g. Social security numbers for family members; Tax ID numbers for various business and non profits I'm associated with; Driver's License number; library card number, I don't believe Apple Keychain can accommodate this.
Definitely klutzy to use. I find the documentation are to find BUT I do find the company responsive when I send a request for help. So that's nice!Show lessMy little red canoe
20 year lifetime customer give yourself
Support has really gone downhill. Used to be able to call in, now it is only email support. Very cranky support people who blame the customer. Crashes with almost every upgrade requiring lengthy email conversations. The last time they upgraded I tried for six weeks to fix the problems and ended up giving up and moving to another product.
I even emailed the principal/CEO and he said he would get back to me, but never did.
I used to like the product, and stuck with it for 20 years. I’m done!!
Other product have mapping functions to transfer the data over.Show lessHerbert Ricky Jalowsky
Works reliably, solid app
This is a reliable app that hasn’t disappointed or let me down.
It’s great to share the account with my partner so we’re always up to date on passwords, wifi codes, etc.
RecommendDrewgong
SplashID
Excellent but no simple way to simply eliminate “loose”duplicates so one ends up lots of them with minor changes.
Should have “core” entries and varied entries and allow “Dedupe” for Core or othersLichmann
Deteriorated systems and insulting customer support
I’ve used SplashID since it’s go live on Palm Pilot devices, transitioned to App Store applications and desktop syncing across apple devices. Once it was so reliable, I didn’t question its system integrity. Recent significant difficulties with syncing, complete loss of data on one device and poor customer support have resulted in abandoning this platform. Challenges with upgrades to work with new OS are understood in this day for some applications. They create work-arounds for failed syncing processes that do not work. However, the insulting and condescending customer support, who uses all caps and tells us we aren’t following directions, while they direct us to their own bulletins admitting failures, gives us no choice but to choose another program. I had no faith anyone was supervising their language and poor service.Show lessFleurderain
Great, except when it isn’t
I have used this app for years and, like many others, it is my go-to app to store a lot of confidential info. Overall I like the app, but there has been an ongoing issue with off-grid access. While I understand that it is desirable to sync the device with the cloud so that entries are updated when you have internet, it is not essential. What IS essential…and critical…is getting access to my data whenever and wherever I may be, which includes those times and places where internet isn’t available. Without internet, the app crashes. NOT GOOD! I don’t understand why this has continued to be a problem for a very long time, but we would really appreciate it if this issue can be fixed. Thanks!!Show lessDabbleinApple
Outstanding for over 10 years now
I have had this app for over 10 years now. It is an outstanding password keeper. I have had it through multiple versions of iPhone as well as both Mac and Windows computer operating systems. The application always works consistently and has always been secure across all my platforms. My entire family uses it across all of our devices through the last decade.Show lessz1$5)
Great Service
I have been using this app since 2019. I have never had any problems with operation or access. The only issues I have had was with the ITunes subscription. With all of those issues, Splash ID has been very quick to respond and resolved the issues quick and easily. Their service team is very good and I really like that I get to speak with a person. In regards to the iTunes issues, I would reach out to Splash Id and purchase the lifetime license or subscribe outside of iTunes. I will continue to use this app for the indefinite future.Show lessShroggen
Great app in every area .. but ..
My family and I have been using this app for nearly twenty years, since the PDA days. It has always done what it’s suppose to do well; however, Splash has struggled to modernize with the times. Why am I giving it two stars? It suffers from some bugs that have existed for YEARS! The most annoying bug(s) being ..
There is a chance when I load my vault from a different device and cloud sync, that data field labels will change, custom icons get shifted around and other wacko things happen in a completely indescriminate and intermittent fashion. Sometimes it happens, sometimes it doesn’t. While no data is lost, it’s BEYOND irritating to have to go through each record and make sure the icons and fields are set where they should be, especially when one may not necessarily remeber what the field label is suppose to be for a particular string. Why would I forget?? Well.. BECAUSE THE FIELD IS SUPPOSE TO REMAIN LABELED!
It has been a great run Splash, but, fix these problems or I’m finding another password manager come time for my subscription renewal.Show lessLoLYaRight
