Outstanding Service
Best service I have ever received from a service provider or subscription provider. Always same day service and always going above and beyond the call of duty.
Lots of providers have great apps but try contacting them if you have a problem - sometimes impossible.
SplashID is not only a great app buy provides excellent service.
Lots of providers have great apps but try contacting them if you have a problem - sometimes impossible.
SplashID is not only a great app buy provides excellent service.
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$10 increase, subscription cancelled
Absolute garbage that the developers decided to increase the subscription fee from $27 to $37 per year. Consider me a former customer.
Klutzy but ...
I've been using Splash ID forever. I'm migrating passwords to Apple Keychain but I keep Splash ID because I love redundancy -- it's my "backup" safe password vault plus it has tons of space for NOTES which I use a lot to document various items.
I also keep info on other items that don't have any passwords associated w/ them e.g. Social security numbers for family members; Tax ID numbers for various business and non profits I'm associated with; Driver's License number; library card number, I don't believe Apple Keychain can accommodate this.
Definitely klutzy to use. I find the documentation are to find BUT I do find the company responsive when I send a request for help. So that's nice!
I also keep info on other items that don't have any passwords associated w/ them e.g. Social security numbers for family members; Tax ID numbers for various business and non profits I'm associated with; Driver's License number; library card number, I don't believe Apple Keychain can accommodate this.
Definitely klutzy to use. I find the documentation are to find BUT I do find the company responsive when I send a request for help. So that's nice!
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20 year lifetime customer give yourself
Support has really gone downhill. Used to be able to call in, now it is only email support. Very cranky support people who blame the customer. Crashes with almost every upgrade requiring lengthy email conversations. The last time they upgraded I tried for six weeks to fix the problems and ended up giving up and moving to another product.
I even emailed the principal/CEO and he said he would get back to me, but never did.
I used to like the product, and stuck with it for 20 years. I’m done!!
Other product have mapping functions to transfer the data over.
I even emailed the principal/CEO and he said he would get back to me, but never did.
I used to like the product, and stuck with it for 20 years. I’m done!!
Other product have mapping functions to transfer the data over.
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Works reliably, solid app
This is a reliable app that hasn’t disappointed or let me down.
It’s great to share the account with my partner so we’re always up to date on passwords, wifi codes, etc.
Recommend
It’s great to share the account with my partner so we’re always up to date on passwords, wifi codes, etc.
Recommend
SplashID
Excellent but no simple way to simply eliminate “loose”duplicates so one ends up lots of them with minor changes.
Should have “core” entries and varied entries and allow “Dedupe” for Core or others
Should have “core” entries and varied entries and allow “Dedupe” for Core or others
Deteriorated systems and insulting customer support
I’ve used SplashID since it’s go live on Palm Pilot devices, transitioned to App Store applications and desktop syncing across apple devices. Once it was so reliable, I didn’t question its system integrity. Recent significant difficulties with syncing, complete loss of data on one device and poor customer support have resulted in abandoning this platform. Challenges with upgrades to work with new OS are understood in this day for some applications. They create work-arounds for failed syncing processes that do not work. However, the insulting and condescending customer support, who uses all caps and tells us we aren’t following directions, while they direct us to their own bulletins admitting failures, gives us no choice but to choose another program. I had no faith anyone was supervising their language and poor service.
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Great, except when it isn’t
I have used this app for years and, like many others, it is my go-to app to store a lot of confidential info. Overall I like the app, but there has been an ongoing issue with off-grid access. While I understand that it is desirable to sync the device with the cloud so that entries are updated when you have internet, it is not essential. What IS essential…and critical…is getting access to my data whenever and wherever I may be, which includes those times and places where internet isn’t available. Without internet, the app crashes. NOT GOOD! I don’t understand why this has continued to be a problem for a very long time, but we would really appreciate it if this issue can be fixed. Thanks!!
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Outstanding for over 10 years now
I have had this app for over 10 years now. It is an outstanding password keeper. I have had it through multiple versions of iPhone as well as both Mac and Windows computer operating systems. The application always works consistently and has always been secure across all my platforms. My entire family uses it across all of our devices through the last decade.
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Great Service
I have been using this app since 2019. I have never had any problems with operation or access. The only issues I have had was with the ITunes subscription. With all of those issues, Splash ID has been very quick to respond and resolved the issues quick and easily. Their service team is very good and I really like that I get to speak with a person. In regards to the iTunes issues, I would reach out to Splash Id and purchase the lifetime license or subscribe outside of iTunes. I will continue to use this app for the indefinite future.
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