On Again. Off Again.
This app would be solid if it worked consistently. I constantly have to resubmit payments when I utilize the pay service in the app. You can save or enter your payment info each time. Then there’s a button to “submit” or “cancel”. Each time I hit “submit”, the spinning image appears and I wait and it goes right back to the submit page. Over and over and over again. Please fix this issue. Thank you.
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Response from developer
Sorry to hear you're having issues with payments. I logged the bug on our end. However, if you wouldn't mind giving us a call at 877-472-2898, we can work with you to troubleshoot as well. This number will direct you to a representative pertaining to the app and your MyAccount. Thanks for reporting the issue.
A Couple of Problems
I didn’t see any back button to return to the list of messages. I had to go back to the main menu and click on Messages to get to the next one. You should definitely improve the navigation!
Secondly, I saw no share button to save a copy of the documents as a pdf file or send to a printer!
Come on! Y’all can do better than that!
Secondly, I saw no share button to save a copy of the documents as a pdf file or send to a printer!
Come on! Y’all can do better than that!
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Response from developer
Thanks for the feedback! We're always working to improve the experience of the app and these are definitely on our list.
Talk about finger on the pulse of my usage
This app is the first energy app I've ever seen. It is so easy to understand, even I get it. The one thing I didn't think I was sure I understood, I made a phone call abs, we'll I did understand! That was the summer pass program.. Now, for sure it isn't half the bill, just half the usage, but what a great program!
And TXU and before them WTU, always encouraged me to make purchases that would lower my bill. We were finally able to do that.
When we had Gideon Heating and Air Conditioning install a new system, I had no idea it was even possible for it to pay for itself in less than 4 years, but that's what it looks like. Our usage just plummeted. And we're cooler this summer than we've ever been.
One other thing, because Benny told me that I would not save like I could if I'd just get a turbine on the roof and insulation in the attic, and he got me connections to do that easily and reasonably priced.
Between TXU and Benny Gideon, we no longer dread the drain to our fixed income and we're comfortable all day, all night long. Hats off to both of y'all.
And TXU and before them WTU, always encouraged me to make purchases that would lower my bill. We were finally able to do that.
When we had Gideon Heating and Air Conditioning install a new system, I had no idea it was even possible for it to pay for itself in less than 4 years, but that's what it looks like. Our usage just plummeted. And we're cooler this summer than we've ever been.
One other thing, because Benny told me that I would not save like I could if I'd just get a turbine on the roof and insulation in the attic, and he got me connections to do that easily and reasonably priced.
Between TXU and Benny Gideon, we no longer dread the drain to our fixed income and we're comfortable all day, all night long. Hats off to both of y'all.
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Response from developer
Hats off to you as well! And thanks for the 5-star rating! We’re so glad you’re enjoying the app.
TXU~ONCOR
This APP is the Bomb, best thing since sliced bread, some of us do have a bit of a learning curve with this, but overall, it’s great👍🏼
Also, Find & bookmark the Outage Map &
the Texting info to sign up for, cause we know East Texas has it’s own mind when it comes
to weather here👍🏼😝ENJOY‼️👏🏼
Also, Find & bookmark the Outage Map &
the Texting info to sign up for, cause we know East Texas has it’s own mind when it comes
to weather here👍🏼😝ENJOY‼️👏🏼
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No usage breakdown
I really enjoy being able to pay my always high bill, for some reason, on the go. The main thing that I hate about this app is that I unable to see my usage breakdown per the photos on this page. Why is that?
Energy Dashboard does not work
Have called them as the daily and hourly info has not worked for a couple months. Agents want my date of birth and last 4 of my SS in addition to my acct number and phone....really??!! Fix it; doesn’t have anything to do with the info they want. Online website also doesn’t give the info either!
New app is terrible
This new app is full of info I don’t need . I like the older simple to navigate app . I have multiple accounts which I used to be able to read now I have a mess of info I don’t care about , I used to be able to monitor current use easily but now I’m not sure if the option is still there with all the stuff I don’t care about . This app which used to be a simple way to manage and pay my accounts is now an annoying app I don’t really care to navigate. I don’t ever rate or write reviews but this new format compared to the old deserves negative star ratings
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Why Fix What Isn’t Broke
I really liked the old format better! Why does everyone think they need to change something that’s working just fine!? Now I have to figure out this new formatting and that takes time. -__- Update: once I’ve paid my bill could you show a $0.00 instead of making it look like I still owe the payment. It looks like it didn’t go through and it makes me want to pay it again!
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App won’t open
There’s a bug where I put in my Touch ID and it will close while trying to load my account. Other than that the app is great.
Great app for payments and energy usage
Works great; lets me keep track of payment history and usage.
However, at this moment, app crashes while I’m typing my password in login. I have an iPhone X, on software update 12.1.1. I’m patient, however my payment is due soon (: Otherwise, 5 stars!
However, at this moment, app crashes while I’m typing my password in login. I have an iPhone X, on software update 12.1.1. I’m patient, however my payment is due soon (: Otherwise, 5 stars!
