Agoda User Reviews

Agoda: Cheap Flights & Hotels

Agoda Company Pte. Ltd.

Travel

Reviews Summary

Positive highlights

💰

This app hasOffers good discount rates even for high-end hotels

🔍

This app hasConvenient and easy to use for booking hotels

🔄

This app hasAllows flexible booking and cancellation options

📚

This app hasProvides detailed hotel information and photos

🌟

This app hasCustomizable search and filter options

Negative highlights

🚫

This app hasUnreliable booking confirmations and cancellations

❌

This app hasPoor customer service and lack of responsiveness

💳

This app hasIssues with payment processing and hidden fees

🗺️

This app hasInaccurate hotel location information on the app

🔍

This app hasLack of transparency regarding hotel amenities and policies

Top reviews

Most RecentHighest RatedLowest Rated

Terrible Experience and no customer service

I had an awful experience with Agoda. I booked a hotel at 10:10, only to realize that the check-in time was listed as 10:30—a mere 20 minutes later. Given the short window, it was impossible for me to reach the hotel in time, and as a result, I was unable to check in.

When I tried to request a refund, I encountered more frustration. The app has no customer service phone number, only an online messenger bot that was completely useless. The bot informed me that they couldn't connect with any customer service agents due to a "high volume of requests." It's infuriating to be left stranded with no support when things go wrong.

This app has made what should have been a simple booking process into a nightmare. I strongly recommend avoiding this app and looking elsewhere for your travel needs.

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coccacolaa

4 months ago

Response from developer

We apologizes for any inconvenience this has caused you. Your experience is important to us. If there is something more we can help you with, please email us along with your reservation number, guest name, e-mail used to make the booking, phone number, your request, and include the case number #828843 in the subject, send to appsupport@agoda.com. Our team will review the information and contact you back as soon as possible.

Terrible experience!

So I booked a hotel in dubai one month before our travel dates and paid the full price in advance. Upon reaching the hotel, we were informed that they do not have any record of our booking. We showed them all the confirmation emails and also the proof of payment but they were adamant that their system does not have any record of our booking. They were very nice to us and cooperated with us fully, noticing how distressed we were. They investigated on their own and informed us that Agoda had made our booking to a third party (mind you we were not told about this at any point in time) and that the third party was not even ready to listen to our issue let alone resolve it. Agoda’s contact number, that the hotel had, was absolutely useless. Us and the hotel staff kept trying for HOURS to reach an agent only for them to literally hang up on us. After 8-9 hours, we finally got through an agent who did not hang up on us and offered us resolution which was far from ideal but we were so tired and exhausted at that point that we took it up. Never using Agoda again. It’s a bloody scam!

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Dreamylittlestar

4 months ago

Response from developer

We are very sorry for the unpleasant experience you had while using our services. You can help us improve by emailing your complaint to appsupport@agoda.com along with your Agoda booking ID, guest name, email address, and phone number -- please include the case number #826939 in the subject. We will investigate and get back to you with an outcome. Your patience is appreciated.

Terrible experience

I highly recommend everyone to stay away from this platform. I used it to book a reservation for my brother and mother. I'm not going to travel with them and they live in a different country. Right after I paid and received the confirmation, upon the first look I noticed numerous issues. First of all, my name was listed as the lead guest and there was a warning that I must be present with an ID upon check-in. There was no way to even edit that! Secondly, The card used to book the reservation must be shown at check-in as well. It also added that The property requires a security deposit of EUR 100 upon check-in. None of these had been mentioned during booking and only appeared after the submission of payment. I immediately tried to contact Agoda to elaborate the issues with them. They contacted the hotel and asked me to wait for 48 hours to hear back from them. Now they are saying the hotel never responded, therefore there is no way for a refund! I'm stuck in a situation where hundreds of dollars have been paid and I have no way to use the service or get my money back.

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Maysam P

4 months ago

Let’s go!

Mom is turning 91 this year and in a late night call expresses a desire for a trip like the ones we used to take when she was younger. When the hint is dropped it’s time to look at those places she likes to go and in doing so Agoda fit the bill and offered a great deal that the other travel sites couldn’t match.

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charlie Remus M

4 months ago

Response from developer

Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!

Faux rabais

On promet 10% de rabais, mais lorsque c’est réservez maintenant et payez à l’arrivée, il ne s’applique pas

Isabelle7979

4 months ago

Response from developer

"Merci pour votre commentaire. Toutes les mises à jour et fonctions de notre appli sont conçues pour offrir plus de commodité et de facilité afin d’aider les voyageurs à trouver l’établissement idéal. Pourriez-vous nous transmettre votre numéro de réservation Agoda, votre demande ainsi que votre numéro de téléphone par e-mail à appsupport@agoda.com. Nous vous répondrons sous peu, dès réception de ces informations."

Second time spoiled my holiday by Agoda

First time in 2023, I booked a hot spring hotel in Japan thru Agoda, when I reached the hotel, there is no booking for us, I called Agoda customer service, they can’t do anything for us, because the hotel is fully booked, of course this famous hotel have to book few months in advance. This time August 2024, I used the Agoda app, filtered pet allowed hotel, then I booked Le Marin Boutique Hotel Rotterdam, when I reached the hotel, I holding my dog in my arm to check-in normally, but after I check-in, the reception staff tell me that the dog is not allowed to go in the room, then I call Agoda customer service, still the same, they can’t do anything about it and not responsible for the fault, I still have to paid for the hotel fees that I can not live in. Finally I have to look for another pet allowed hotel and pay by myself again. I will remove Agoda app and tell all my friends not to use Agoda again.

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Tyson.Richard

4 months ago

Response from developer

Hi Tyson.Richard, our apologies for the inconvenience caused. Please let us look into your booking issues. Kindly email the case summary and booking ID to appsupport@agoda.com and include your case number (#822550) in the email subject. We will get back to you as soon as possible. ^Hafiz

Poor communication

I had confirmed booking to KL concord hotel that was canceled. Message says I canceled but I did not. The communication that I can get is virtual!!!
Back to booking.com

Mulhim999

4 months ago

Response from developer

We apologize for any inconvenience this has caused you. Your experience is important to us. If there is something more we can help you with, please email us along with your reservation number (if any), guest name, e-mail used to make the booking, phone number, your request, and include the case number #821667 in the subject, send to appsupport@agoda.com. Our team will review the information and contact you back as soon as possible.

BEWARE!

I’ve booked twice with Agoda and have had a terrible experience with their customer service. Our first stay didn’t have wifi, even though it was advertised to have wifi. We still need to answer emails and the wifi is crucial in that area because there is no cell reception. The property was under maintenance and didn’t have wifi in our cabin.

The hotel issued a refund (after a lot of frustration was exhibited from our end), and provided us with a receipt. Still, Agoda did not release the funds. I called them 3 times over the course of the next several weeks. It is VERY difficult to get someone on the phone, and their response time is very slow. They also somehow didn’t have call notes from the first time I called. The next two times I called, the “booking partner” who is a third party outside of Agoda, refused to refund us each time. They would reply by email several days after the call and say that all they could offer was a $20 voucher. Which isn’t much after spending $224USD, and considering the property didn’t have something we needed.

I’ve had to go through the bank to get the refund because Agoda keeps delaying the refund. This is shady behavior. I will avoid booking through Agoda in the future. They may have the “best deals” on accommodations, but it comes at a price, and if something is wrong with the accommodation, expect your time to be spent chasing their morally bankrupt customer service until you also have to submit a claim through your bank.

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Delilah 😊

4 months ago

Response from developer

Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, phone number and include the case number (#813331) in the subject. We'll have this checked again. Your patience is appreciated.

Agoda cancelled our hotel booking

Agoda cancelled our hotel booking a few hours before the scheduled stay. What an unreliable & useless app!!

TontonGGG

5 months ago

Response from developer

Agoda apologizes for any inconvenience this has caused you. Your experience is important to us. If there is something more we can help you with, please email us along with your reservation number (if any), guest name, e-mail used to make the booking, phone number, your request, and send to appsupport@agoda.com. Our team will review the information and contact you back as soon as possible.

Amazing

I’ve been using the app for the last 3-4 years, and it’s been incredibly reliable, the discount gets better the more you use it, it’s just amazing, recommend the app to anyone

frencescer