Leave a Review Agoda
Agoda=GetYourGuide= Nightmare Customer Support
I recently had a dreadful experience with the GetYourGuide app (which is connected through Agoda when you try to book a tour). Despite booking a popular large group tour in Rome several weeks in advance, I inadvertently booked the same tour again for the same day. Shockingly, the app failed to notify me of this duplicate booking. Upon realizing my mistake, I immediately attempted to cancel one of the bookings, only to find out that I couldn't because the tour was less than 24 hours away.
Customer service was an absolute nightmare. Despite numerous emails and interactions with different agents, they all robotically regurgitated the same excuse: "rules are rules." It's clear their primary concern is protecting their own interests, even at the expense of customer satisfaction. They shamelessly lied to me about the possibility of a refund, claiming the tour provider wouldn't cooperate, only to be exposed when I reached out to the actual agency and received a prompt and courteous refund directly from them.
It's evident that GetYourGuide's customer service is severely lacking, with a dismissive attitude that suggests they believe their dominance in the market exempts them from providing quality assistance. Save yourself the headache and use alternative platforms like Booking, Airbnb, TripAdvisor, Klook, or any other service that actually values its customers. Trust me, it's not worth the hassle.Show lessGeroge_Bush
Developer Response
Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, phone number and include the case number (#744506) in the subject. We'll have this checked again. Your patience is appreciated.Always satisfied
I have been booking hotels with Agoda for 15 years or more and have always been extremely happy with there service and quality of hotel rooms. THANK YOU BEVERAGEBeverege
Developer Response
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!Easy to use & reliable App
I have used Agoda for over 10 years to book hotel rooms. Overall, I have been quite happy with the options listed on Agoda and I have often found competitive prices. It is an App I know I can rely on.
The App is really easy to use, but it would best to provide a page free of further advertising where your confirmed bookings are listed.
Although more recently I have found it difficult to receive support
from Agoda for a couple of concerns I had, I found that, once I found the correct email address to access Customer support, the Agoda team provided with all the information and reassurance I needed.
I recommend this App.Show lesshappyozfrog
Developer Response
Thank you for sharing your positive experience with us. Your feedback is much appreciated. We're glad to know that you're happy and we are looking forward for your next journey with us! Have a wonderful day!Use at your own peril…
Do not use this app. There is no guarantee that you will get to stay in the room that you have actually booked and paid for. Their response time to complaints is slow, and ultimately unsatisfactory. I booked a room in Zanzibar which was advertised as having a sea view. The purpose was to spend my new year watching the fireworks display from the balcony. I was given a totally different room, with no sea view, no balcony and totally stuffy. The owner of the place said it’s Agoda that made the mistake. I proposed to Agoda agents that I should simply be given a refund for the REMAINING days so that I could move elsewhere, which was a more than fair proposition. But after engagement with their agents, I was not given a satisfactory response.Show lessEminado86
Developer Response
Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, phone number and include the case number (#676008) in the subject. We'll have this checked again. Your patience is appreciated. ^ASIts an irresponsible platform
One year ago I booked a flight from Bangalore to Australia. It was a 2 flight journey to denpsar and to Australia, the second flight was cancelled from the airlines so we cancelled the whole booking. The agent from Agoda only cancelled the second flight and not the first and applied for a refund but the airline people are now refusing to pay for 2 flights and the refund is stuck. Agoda is taking no responsibility and my money is stuck since a year. It’s frustrating to contact their call centre every month and still not getting any response from them. I requested for my Refund ticket number to check with the flight people and they refused to provide me the details. You guys are a joke and wouldn’t recommend you for anyone.Show lessManjunath Kanchappa
Developer Response
"Thank you for the review. Agoda strives to provide every guest the best customer experience. We are sorry to hear that we are unable to meet your expectation and we want to make it right. To help you further, please email us at appsupport@agoda.com with your Agoda booking ID, guest name, email address, and phone number. We'll have this checked again. Your patience is appreciated.Trashy support
I realized one day after booking the dates were incorrect as I had tapped on a previous booking to locate the hotel. Confusing interface to no end.
Their chatbot prompts for reservation and refuses to actually escalate the issue. I understand being strict on no-cancellation policy but there would be an allowance when they’re confusing interface causes the issue and you notice just a day later. I would have booked with a refundable option but no such option is present on short notice bookings.
Since they offer no reasonable support, I’ll be moving my business to the service beginning with E which does reasonable refunds, reputedly. Thanks for the fish Agoda, goodbye.Show lessmocksa
Developer Response
We're sorry for the inconvenience caused. Please let us assist you with your booking concern. Kindly email us at googlesupport@agoda.com and include your case number (#644305) in the subject. We will contact you as soon as possible. ^EkramCant contact the agency easly 😡🥹
IiMolyso5
Developer Response
Agoda apologizes for any inconvenience this has caused you. If there is something we can help you with, please email us along with your reservation number, guest name, e-mail used to make the booking, phone number, your request, and send to appsupport@agoda.com. We'll get back to you as soon as possible. ^SiennaPoor customer service
I travel a lot, using different apps to get best deal. I though I found a good price with this app, paid for the room, fees, taxes. After my trip I received a bill from the hotel for an extra charge for a residence fee. I was surprised because I was sure, I paid for everything when was booking and It didn’t say anything about any charges upon arrival. Connected with hotel, they said it’s their policy to charge for residence fee and Agoda (third party company) should inform me about that. I connect with costumer support, they took all info and told me wait 24hr for respond. Little later their confirmed me that I was charged extra for a residence fee and they can’t do anything about that. I emailed them 3 times, I disagree with the charges, they suppose to inform people advance and have this information when you booking, they are unprofessional. I just want to let people know, that this company doesn’t care about their customers, I will never book anything again with them. They keep saying sorry, but it doesn’t help and not fair.Show lessRegi_regi_88
Developer Response
Our apologies for the unpleasant experience. Please let us investigate the booking issues. Kindly email the case details to us at googlesupport@agoda.com and include the case number (#633440) in the subject. We'll get back to you soon. ^EkramCard is charged but booking wasn’t approved and now cancelled
Absolutely furious with Agoda. I don’t understand why they would charge my card the full amount when the booking was not yet approved. And then I receive an email that the booking was cancelled due to a payment processing error? I don’t understand where the error is? I called customer service and she was absolutely useless. Does not have any useful information and kept repeating the same words that I’ve received in the email. Now, I have no accomodation booking and my money still has not been returned. I definitely do not recommend Agoda to anyone and it’s better to delete your current account right now.Show lessVanellopeBouvier
Developer Response
Hi VanellopeBouvier We're sorry for the inconvenience caused. Please let us assist you with your booking concern. Kindly email us at appsupport@agoda.com and include your case number (#628311) in the subject. We will contact you back as soon as possible. ^SheilaConfusing room choices & rate
Not clear on room types and real rates.Altezza604
