Leave a Review Xero Accounting for business
Best idea
Been using this for a year, really easy to use once you know all the short cuts… only thing I find confusing is the payroll side… but I’ll get that sorted when I decide to go off drawings to wages..AuntyDee
Developer Response
Thanks for leaving a review. We love to hear how much our customers love using the app. We can help you with payroll, when you're ready to set that up, please contact us and we can help you with the process.Great app for when I’m on the go
Use this all the time on the go, very handy and easy to use. Limited with some things you cannot do-would like to be able to send statements!whapepi
Developer Response
Thanks for leaving a review and suggestion. We love to hear you love using the app and we'll let our product managers know about added functionality you've suggested.Just very bad
Was made to use this by my accountant just disappointment after disappointment told I could do anything but you can’t do anything offline can only give quotes not estimates have seven people who need to use the invoice part but only show myself as doing anything. payroll has never been right and had government letter after letter for NIC Arrears and only my accountant can use that. My accountancy bill was less when I hand to write all invoices and entered bills in a book. It crashed my bank account when linking up as they saw it as a security issue. Very disappointed. I’m told to look at the online videos but I work a insane amount of hours I don’t need to look at videos that are not very good and not direct or to the point
New accountant and software for me! Bye bye Xero ps my spelling is bad but hate the name. ZERO % from meShow lessDPBAZINGA
Developer Response
Thanks for leaving a review. This might be something to do with your user permission in Xero. Maybe your accountant hasnt given you full access to all the features of Xero. We'd be more than happy to reach out to you or your accountant and delver further into what you are experiencing. Can you please update your review with a way that we can contact you.Worst customer service
It seriously takes them at least 1 or 2 days. I’m trying to connect my union bank feed and it won’t work. I ask support and I get a template response. Each response takes 1 day to respond. So I’m like 5 days into it and I’m still with a rep giving me a template response like “make sure you turn on your power to your computer” type of advice. So horrible!!! Stay away.Show lessCaptainabc
Developer Response
Thanks for leaving a review. We'd be more than happy to reach out and help you. If you update your review with your support ticket # (starts with CX), we'll escalate this and reach out to you directly.Great app, but
Great app, love the ability to send invoices straight from the phone as soon as the job is finished. Also adding receipts and bills for fuel etc and upload image is a great time saver and means I don’t have to worry about lost pieces of paper.
What would be really useful is to make contact available from my phone. E.g on iOS make Xero available as another account. I want to be able to search for a contact from the phone and call them without having to go through the Xero app. Or use the address data for navigationShow lessSparkiemike
Developer Response
Thanks for leaving a review. We love to hear how much our customers love using the app. You can actually search for a contact via iOS Spotlight Search, and even call the contact directly without opening the Xero Accounting App. The address data is only available from inside the app though - we'll pass this suggestion onto our product team.Terrible service.
AMEX sync/feed has been broken for months. Support knows of the issue which affects all customers and have not been able to fix it. They suggested I upload a CSV to manually input the transactions. Please think twice about using XERO before you have your entire company using it. We will now be moving to Quickbooks.Show lessreviewasaurus
Developer Response
Thanks for your review. We are sorry to hear this is the way you feel about Xero, we’d like to reach out to you about this, please update your review with your customer support ticket number, so we can reach out to you directly.Why did I wait so long to switch?
Simply brilliant software, following a logical business person's workflow, rather than the accountants workflow of Sage, this saves me so much time & allows digital document storage quickly and easy, for free all built in on day 1.
Bank feeds work well, vat returns are a breeze, of course there are tweaks I would like, but Xero is so far ahead of Sage at this point, for me there’s no competition.
Spend a day setting up the system, your contacts (customers and suppliers) and opening balances & you will be on your way.
One tip, invest the time in setting up the defaults for each contact initially, things like vat number, payment x days after invoice, usual nominal etc & your future data entry time is slashed as Xero pre fills these fields for each new bill or invoice.Show lessThe Darktux
Developer Response
Thanks for leaving a review and welcome to Xero! we love to hear from our customers about what improvements we can make, and we'll pass this onto our product teamsGreat partner for small business
Xero feels good from the time I started using it years ago for my real estate services firm. It is fun to use, easy and setup is amazing. I am fan. I even use it for other ventures I have created, looking forward to expanding on its use.
Jonathan Flemingdaflemflamman
Developer Response
Thanks for leaving a review Jonathan. We love to hear how much our customers love using Xero and the app.Tech support
Don’t expect to actually speak to anyone, or the same person either. I am unable to increase our subscription to accomodate additional employees and Xero support keep sending me around in circles because every time I raise an issue I get the same advice which is I have to wait until the end of my billing period to alter my subscription unless I would like to terminate it earlier. I have requested to terminate it earlier and a different person again tells me I have to wait until the end of the billing period! This is ridiculous! We have employees that need to be paid but I am unable to process this because Xero won’t allow it as our subscription needs upgrading..... which Xero won’t let me! I can’t process our monthly BAS, IAS or super because our employee pays aren’t up to date, and the rate I’m going I’ll miss the lodgement date as our billing period is after it!Show lessMadelinejessica
Developer Response
Thanks for leaving a review and for your trial subscription. We have found your CX cases which have been raised by yourself and others in your firm and have organised a call today with you.New to buisness
Have found the app handy for my new small business. Would be great if I could create purchase orders on the road from the app.
Would also be good if I could take photos of receipts on the fly and store them on the app until it’s time to reconcile, then I can choose to attach the recite with the transactionShow lessGazza564
Developer Response
Thanks for taking the time to leave a review. We love that you love using Xero and the App. We'll add purchase orders to our roadmap of feature delivery.
