Leave a Review PayByPhone Parking
Convenient
I love this app because I don’t have to worry about feeding the meter. I enter the location number and go. Then it reminds me when the meter is going to expire so that I don’t get a ticket. I am not going to downgrade it but almost did one star only because very occasionally the app doesn’t work. This can be very inconvenient when you are counting on it. It hasn’t happened in a long time so hopefully that bug was fixed. Hooray for this app!Show lessTgirl40
Drawback
Although it’s very convenient to pay by phone, especially if you’re at the beach I decide to stay, don’t be fooled by the purpose of this app, which is the bag you when you’re over time. My meter ran out and I reloaded the app four minutes after the time but when I return to my car I had a $30 ticket waiting for me. The people who run this, get on their computers expiration is so they could immediately run to the car and give you a ticket. I bet if I had the old printed ticket on my dashboard they would’ve never even gone to my dashboard to see it. Keep that in mind. Of course I’m pleading not guilty to my ticket and have proof that I paid before and after with a four minute lapse between times of reloading. We’ll see what happens.Show lesslllllkkkkkkkkjjjjjjj
Support is amazing!
So I never suspect an app will actually have any support people behind it, but this one does! I had trouble parking at a new location and so I called the support number - I had instant help, giving me a couple of other ways to pay and was good to go. I also received a long detailed phone message from Bill who gave me every way possible to make it work. I did get it working and it’s now fine (my location just wasn’t coming out). Terrific!Show less.none..
Works well unless you have an unauthenticated wifi connection
Has been great for a few years especially being able to reload parking from afar.
My only heartache was once running late and the App continuously refused to find the zone I entered and without any sort of error message. Turns out my phone had camped on a WiFi from the office building without bringing up the sign on page. So the app couldn’t reach home to validate the zone number. Once I turned off WiFi it worked fine but had me wound up for 15 minutes before I figured it out.
Had the app given some sort of connection error I would have been set.Show lessEx expats
Multiple Mistake tickets received
I’ve lived in Seattle for 110 days now and in that time I’ve received parking tickets each $44 for the reason no receipt of purchase. I travel a lot and did not have the time to dispute the first one, I plan on disputing the second. I have my emailed receipt clearly starting I had purchased a ticket for the time frame and street. I’m not sure if this is a problem on the apps, city or a lot of human error on the parking attendant side of things. As a doctor I don’t have time to go to court to dispute this type of frequent mistake and I assume no one else does either. This is a huge mistake passed onto the consumer leading to a lot of work time loss people can’t afford to take.Show lessWellAlignedHealth
Tickets given within paid time by parking authority
I really enjoy the system but you should fix the problem with the city parking authority. They give you tickets even within paid time. It has happened to me already 3 times. Is this the way they make the money? Do they think people will pay anyway to avoid the trip? Well the answer is no and please train them to use the system correctly to avoid affecting residents like this. Waste of time for everybody. ThanksShow lessLaPappe1963
Will take your money with no receipt
I've used this app paying my commute parking for over a year. Once every couple months I get a notice in the mail from the MA bay transit authority (MBTA) saying I haven't paid for parking for a couple days that I actually paid for. This app doesn't store your receipts and its transaction history gets randomly deleted, so I've had to comb through my credit card statements to prove that I have paid. Couple recommendations to PayByPhone: (1) fix your transaction history, and (2) communicate better with the Parking authorities on who is paying.Show lessPhike
Developer Response
Thank you for this feedback. We offer receipts online to registered users. If you are transacting as a guest, then your parking sessions will not collate online to your profile. To access historical receipts, be sure to log in to your account. As soon as your payment is made, the parking authorities have access to the validated plate/location and so you should not be ticketed. If you have concerns about your account, we invite you to open a support ticket: https://support.paybyphone.com/hc/en-us/requests/newWhy no flexibility?
Decent app, but there are a couple of things they should add to make it friendly.
1. The ability to transfer my parking from one location to another. I may be running errands and not sure how long I’m going to stop at one spot, so I pay for an hour and then get in and out quickly. Now I have to waste that time and then pay again at the next place I stop. Once I pay, the time should be valid for any space that costs the same rate.
2. I should be able to set a maximum time in the app, so that if I don’t hear the notification telling me my parking is about to expire, the app will automatically renew it up to the limit that I set.Show lessToddDaytona
Bad App and Worse Customer Service
On two occasions, although I had paid for parking using the app, I received a parking ticket. When I contacted them for a refund, they refused to refund the money and instead requested that I resolve the ticket with the parking court. So, instead of refunding the money as a show of good customer service, they preferred that I file a notice of appearance with the court, spend at least three hours of time at court waiting the have the matter addressed, and ultimately risk having court fees assessed. This app has a wonderful racket going on. You give them your money to park, they won’t guarantee it gets paid, and if you get a ticket, they won’t refund the parking payment. Instead, you’re left to waste time at the court. Come to think of it, there might be a good class action lawsuit here.Show lessSatine G.
Horrible
This app used to work well. After I was forced by Apple to update iOS11, it has been absolute trash. All of my vehicles, locations and cards history were erased. I was rushed to re-enter all the information in the parking lot. Then, no matter what I tried, it would not process the card number producing an error that it failed fo connect. I tried 2 different cards from 2 different banks. I had to leave my car in the lot without paying or else I would have missed the train. If the I was as bad at my job as whoever was responsible for rolling out this new update, I would be fired on the spot. I wish I had another option at my lot to pay. I would give negative 5 stars if I could.Show lessWhisper76
