Just what I needed
The pay stations are all in French and if you don’t speak the language, how would you pay! So this is extremely helpful. I paid and extended several times with a few taps of a button. No need to walk back and forth to pay stations… that’s ridiculous. Also the app alerts you when your time is up or near. I loved it. Extending is even easier 😊
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Usage
Very Happy with ease of use From yvr to Kooteneys Easy for us don’t have to pay on site and Computer remembers vehicle 😊 Thanks Very nice site
Response from developer
Thank you very much for taking the time to share your experience. We're happy you are enjoying PayByPhone in BC! **Sr. Support Agent PayByPhone Technologies**
Pay By Phone is a must if you live or work in the city.
Pay By Phone is a must if you live or work in the city. I live on Market Street in the Civic/ SOMA/ Hayes cluster f of San Francisco. It's nearly impossible to park on the streets in my neighborhood without getting a ticket at some point.
I can't believe I waited so long to download PBP because it's so much easier to avoid getting 👆that ticket I just mentioned and it makes parking cheaper than paying for a garage. Granted, I'm not working rn so I guess (? 🤨!!) I can make time to deal with a meter since I can't afford garage parking.
Thanks to all involved with this app. Its incredibly easy to use, takes me (waaaay) less than a minute to pay my meter, and I don't have to go downstairs (!!). I can't live and I won't park in San Francisco without PBP. Ever. Again.
I can't believe I waited so long to download PBP because it's so much easier to avoid getting 👆that ticket I just mentioned and it makes parking cheaper than paying for a garage. Granted, I'm not working rn so I guess (? 🤨!!) I can make time to deal with a meter since I can't afford garage parking.
Thanks to all involved with this app. Its incredibly easy to use, takes me (waaaay) less than a minute to pay my meter, and I don't have to go downstairs (!!). I can't live and I won't park in San Francisco without PBP. Ever. Again.
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Response from developer
Wow, thanks Brittanysher, what a wonderful review! We're thrilled that things are going so smoothly using PayByPhone in San Francisco! Thank you for taking the time to share your experience with our team. **Sr. Support Agent PayByPhone Technologies**
Don’t work all the time
I usually don’t have this type of problems and I’d like to get good reviews but just because of the incident that I had this morning where I actually got a ticket because I don’t know what happened with the application either it took to long to process we didn’t process at all he doesn’t work all the time I went to the courthouse by the time I got out I had a ticket I can’t explain how does that happen I don’t know if it’s because the application was not fully loaded Jessica’s of that incident I actually didn’t give a good review.
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Response from developer
We'd like to learn more and help if we can! Please reach out to us here: https://support.paybyphone.co.uk/hc/en-gb __ Sr. Support Agent PayByPhone Technologies
Parking experience
Spent 40 minutes trying to pay by phone in Stratford, London. Phone system did not work - could not recognise my voice if I gave my reg vocally, and when I put the number in (very time-consuming) I could not complete it because it asked me to press the “number key if you’re done”. I don’t know what “the number key” is. I tried #, tried *, tried various numbers (having to go through the very laborious process for entering my reg number each time…). I went looking for the man giving out tickets and asked him for help. He could not help. His advice was to move, or I would get a ticket, and when I explained that I had spent 40 minutes trying to get a ticket, he suggested “I take it easy”.
If the app is the only way to park then be honest about it.
Obviously the people making money from drivers who haven’t paid to park are very happy if the system for paying to park doesn’t work. Well done all round
If the app is the only way to park then be honest about it.
Obviously the people making money from drivers who haven’t paid to park are very happy if the system for paying to park doesn’t work. Well done all round
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Response from developer
Thank you for taking the time to share this important feedback with our team. Tere are a few ways to pay if the IVR is not working: 1- mobile web m2.paybyphone.co.uk 2- download our free iOS or Android App 3- connect to our 24/7 call centre via 03304004357. We hope you will give the system another try! __ Sr. Support Agent PayByPhone Technologies
Shocking support for Australian users
I have tried to update my debit card details … by phone, online, I tried deleting the app and reloading… to no avail…. No decent support either.
Will go to cash to pay for parking
Will go to cash to pay for parking
New version removed important feature
Overall, a great app and a time and money saver. I'm giving 4 and not 5 stars because they removed a feature that I liked a because the new version is very slow to load. The app use to allow you to select the time period with both an hour and minute selection. For example, 1 hr and 20 min. The new app version removed this and only allows one to enter hours or minutes, but not both. Again, the load time is slow so if they could make it load faster, that would save time.
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Worthless
After entering all the necessary information - car registration, two credit cards (the location apparently didn't accept amex, which the app might have mentioned before letting me enter one), and email, the app kept telling me my "quote had timed out." I retried a few times, ensuring the time from quote to being told it was timed out was < 20 sec. Incidentally it worked fine on the website, I spent a fraction of the time there. Lesson: pass on the app, just use the web directly.
Update: questionable privacy claims. It says location id both linked to you and not – wouldn't those be mutually exclusive – and it says that financial information is not linked to you, in which case it shouldn't need any information at all (if the app interacts with the parking sites payment system directly). It uses a *lot* of third party APIs (including Google Analytics) – as in, a boat load.
Update: questionable privacy claims. It says location id both linked to you and not – wouldn't those be mutually exclusive – and it says that financial information is not linked to you, in which case it shouldn't need any information at all (if the app interacts with the parking sites payment system directly). It uses a *lot* of third party APIs (including Google Analytics) – as in, a boat load.
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Response from developer
Thank you for taking the time to share this experience, we will investigate.
Didn’t work
I have used parking apps before and find them a real bonus, and I’m sure this one’s great when it works. We encountered it at a park we had gone to, so I downloaded it and tried to use it. I entered my credit card information, but when I tried to pay, my card was in there but appeared as “not valid for this location“. It’s a major credit card and I can’t imagine why it wouldn’t be valid. I checked my email to make sure there were no confirmations I needed to click on, but there was nothing. We waited several minutes and tried several times but it wouldn’t work so we had to leave. It was a real bummer.
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Latest release major feature regression
In this latest release, you cannot extend an active parking session. This is a huge loss of functionality. Until this is restored, the app gets 1 star. You pay a premium for paying via the app vs paying directly at the meter. Part of the justification for this, on the user end, is the convenience of being able to extend a parking session without returning to the meter. With this patch, the user has to watch their parking session like a hawk, and start a new session when the first is over. But you can’t even just choose repeat parking. You have to enter the location number all over again for select it from the map. Really poor update. Restore extend parking, and it gets 5 stars. Right now, this version is pretty bad.
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Response from developer
Thank you for this important feedback. There are some locations that lock out extensions when the maximum time has been met. We invite you to reach out to our support team so we can review your observations, rule out a location configuration issue and investigate any potential bugs. https://support.paybyphone.com/hc/en-us ** Senior Customer Support Representative**
