Didn’t do what it says on the tin
App description says it has native notifications and/or SMS notifications. SMS notifications have not been arriving to my phone since last summer, despite having sent through a proper confirmation of my phone number recently, and there is no option to turn on native notifications. either in the app or in iPhone notification settings. I have received tickets as a result of these advertised features not functioning. parking authority blames the app company and will not discuss remedies whatsoever. Developer has not responded to my inquiries. One star
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Relied on notifications but suddenly stopped working
For the past 2+ years of using this app, I relied on notifications on to notify me when parking is nearing expiration so that I can extend my parking. My most recent parking sessions I did not receive a notification and I received a ticket. After contacting customer service, they mention that notifications are not guaranteed. I don’t believe this is surfaced to the user high enough, and now being left to pay the ticket has left a sour taste in my mouth.
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Meter
Your app is useless and slow
Fee lies
Says no additional fees, then charges additional fees
Should make life easy…
But it doesn’t really. Until you’ve set everything up it’s poor.
The photo feature for capturing card details. I have a brand new white Monzo card with bold black letters. 5 attempts to capture the card number and it failed 5 times - each time leaving 1 digit.
Selecting hours instead of minutes - the drop-down took another 8 taps to open. Unresponsive.
Also, why is minutes the default? Who parks in minutes? Surely compared to an hour or two, minutes is an edge case?
Why not have the ability to say what time you want to park to? Instead of me standing there like a muppet counting on my fingers how many hours I need?
And this may be there but I couldn’t see it - the hourly rate? Or something to tell you when it becomes free? Or shuts?
When it came to confirming my payment type, it wouldn’t let me select Apple Pay. No reason given. Just couldn’t select it. So I entered the EXACT SAME CARD that is on my Apple Pay? Stupid.
Also. Even on an iPhone 14 Pro, several parts are just difficult to read - small typefaces in light variants. Important stuff - like car registration numbers.
About the only thing that didn’t annoy me was it’s ability to know where I was using location services and suggest the correct car park.
Do better!
The photo feature for capturing card details. I have a brand new white Monzo card with bold black letters. 5 attempts to capture the card number and it failed 5 times - each time leaving 1 digit.
Selecting hours instead of minutes - the drop-down took another 8 taps to open. Unresponsive.
Also, why is minutes the default? Who parks in minutes? Surely compared to an hour or two, minutes is an edge case?
Why not have the ability to say what time you want to park to? Instead of me standing there like a muppet counting on my fingers how many hours I need?
And this may be there but I couldn’t see it - the hourly rate? Or something to tell you when it becomes free? Or shuts?
When it came to confirming my payment type, it wouldn’t let me select Apple Pay. No reason given. Just couldn’t select it. So I entered the EXACT SAME CARD that is on my Apple Pay? Stupid.
Also. Even on an iPhone 14 Pro, several parts are just difficult to read - small typefaces in light variants. Important stuff - like car registration numbers.
About the only thing that didn’t annoy me was it’s ability to know where I was using location services and suggest the correct car park.
Do better!
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Application payment advice didn’t match meter
I entered meter location into app on a Saturday. Application said there was a 2-hour time limit, whereas sign said 4 hour limit on Saturdays. I paid for 30 minutes through app. Disappointed to find that physical meter station provided notice that there was 2 hour free parking on Saturdays. Therefore wasted my money and time because info in app did not match requirements on meter station. Next time I will not trust that the information provided in app is correct compared to signage and information on meter station. Poor data integrity!
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App works, rate info totally wrong
I’m standing in front of multiple signs installed by the parking company that’s using this service. Assuming they’re the same company, they need to learn how to sync up with the parking rates here. In Kirkland, WA there are signs everywhere that say 0-2 hours free to park, then $3 an hour after that. Well, if you go to register your vehicle, they want $3.50+ per hour immediately. So I didn’t bother paying because I’m not being unfairly charged if nobody else is paying for up to 2 hours parking. Someone should really sync this up and get this right. Take photos of your vehicle and time you parked just to have some proof in case someone wants to try towing.
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Payments In App
This app is one of the best I’ve used and having said that, I have a developer request. Please add in app payments for citations or missed parking incidents. The MBTA has a two month notification delay on missed parking and in most cases I realize it next day and could just pay it then. They send out a paper notification and I have lost some and had to pay fines for non-payment. I’ve never gotten citation, but paying inside the app would pull everything together in one place.
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Disappointing
Love the app. Very convenient BUT hate the .35cent surcharge. Not sure why but they should be ashamed charging people to use their app.
I was reluctant to try, but oh yes this is better
I was reluctant to try because I felt these apps could turn into “use this app to park here, use that app to park there”, but it’s not like that and it’s soooo much better than kiosks or individual meters.
It’s really great not having to leave your car and walk over to wherever the kiosk is in bad weather only to wait behind clueless people. Likewise it’s really cool to get the alert and just add more time.
And a special thank you for using OCR instead of ugly QR codes on the signs.
It’s really great not having to leave your car and walk over to wherever the kiosk is in bad weather only to wait behind clueless people. Likewise it’s really cool to get the alert and just add more time.
And a special thank you for using OCR instead of ugly QR codes on the signs.
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