Leave a Review Golden 1 Mobile
Devolving Services ☠️
I have been having the worst time with the app and overall G1B experience. I have been unable to reset my pin, password or access the website or mobile app on multiple occasions for the past 3 weeks. It has been more than annoying. For several years I have had to delete the app because it either acts glitchy or has malware which leads me to believe that my entire account is compromised. I’m not sure if anything can be done about this with the state of affairs and ongoing attacks from nefarious forces outside of G1. Everyone seems to be under attack from hackers and bad behavior like the Dark Angels stealing from Healthcare systems by holding their clients data hostage for a whopping $75 million. It makes you want to plant your money under your mattress or in a wall to say the least…
🙇🏾♀️now they had the audacity to change my 2Fa to my security questions:
vindictiveness leaves the whole world blindShow less1Vtte
Developer Response
Your feedback is important to us. I’m sorry to hear that you are having trouble with the app. We are actively pursuing a solution to the problem.It has some serious flaws
Although it performs its basic functions fine, It will only access so-called "primary" accounts. If you are like most numbers, you have multiple joint accounts and so to access your other accounts, you cannot use this app because it is only tied to the "primary" accounts. so for example, if you have a credit card account which is joint but not "primary", you must go login separately using your web browser to look at that account.! And from that account you cannot pay your credit card using funds in your open "primary" checking account, you must go back to the mobile app (or a separate login in your browser) then "push" the money from the primary account to the joint credit card. And while there is the ability to transfer from the mobile app to a non-primary account, it is only One Direction and you cannot see the balance in the other account from the mobile app. A few years ago when Golden 1 completely revamped its system it had promised to fix this. It didn't. Promised it would eventually fix it. It's been at least three years or more since then and they still have failed to fix it. This is a serious dysfunction for many members, but The Golden 1 which has become way too corporate doesn't seem to care.Show lessscottfg
Developer Response
We're sorry to hear that you've been experiencing issues with our app. We'd like to help you resolve this issue. Can you please provide more details about the problem you're facing and email these details to mbrsvc@golden1.com or call us directly at 877-465-3361?New update keeps crashing
Update as of 6/8/24: The app for the most part no longer crashes upon login or when using the majority of functions within it for me now! Huge win! However, the Zelle function causes the app to immediately crash, and Zelle itself won’t let me use their app because I’m supposed to be able to use it through the G1 app. So y’know, tad bit frustrating when trying to pay for services that only will take Zelle or cash and cash isn’t an efficient option in that moment /: Nonetheless gonna bump it up to 3 stars instead of the previous lower rating I had given it, but only three due to the current, new issue. I adore G1 as a bank/credit union, and have no intention of ever changing since I myself or those close to me have horrors with just about every other bank in the region, but would love to have a fully functioning app again someday 😭😭
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Original review:
Haven’t had too many issues with the app, but w/ the new update, it logs me in and then immediately crashes, so it’s kinda useless at the moment. I’ve even uninstalled and reinstalled to no availShow lessJonah F.
Developer Response
Oh no! Sorry for the trouble. We are working diligently to resolve any connectivity issues arising after the upgrade. Thank you for your patience.Fantastic
I am really glad to see the updates on this app but I specifically love golden one credit union. I really don’t understand these comments especially the guy that saying it’s the apps fault that he is late on his payments or has overdraft. That’s not the banks fault. Maybe he should learn math. And as for the person who said they only can use their ATM card at their branch in the city I guess is not aware that you can use pretty much use any credit union ATM without a fee. Some of the credit unions do charge a fee for some reason, but most of them do not. I also found out you can make a deposit at a different credit union to your golden one credit union account. I absolutely love Golden1 credit union. I thought I would not like it because they didn’t have a drive-through. But that forced me to get out of my car and go in and actually meet everybody that worked there! Very very nice people.
UPDATE: I realize I was supposed to leave a review about this app and i kind of did not do that. I love the Golden1 mobile app. They have made significant improvements since I first started using it.Show lessJlr1217
Developer Response
Thank you for taking the time to share your positive experience with us!Fantastic
I am really glad to see the updates on this app but I specifically love golden one credit union. I really don’t understand these comments especially the guy that saying it’s the apps fault that he is late on his payments or has overdraft. That’s not the banks fault. Maybe he should learn math. And as for the person who said they only can use their ATM card at their branch in the city I guess is not aware that you can use pretty much use any credit union ATM without a fee. Some of the credit unions do charge a fee for some reason, but most of them do not. I also found out you can make a deposit at a different credit union to your golden one credit union account. I absolutely love Golden1 credit union. I thought I would not like it because they didn’t have a drive-through. But that forced me to get out of my car and go in and actually meet everybody that worked there! Very very nice people.Show lessDeveloper Response
Thank you for taking the time to share your positive experience with us!Poor
Before the big change I would have rated this app 5 stars and titled this review one of the best banking apps. After they had done a big update on the app it works very badly. I have uninstalled it 5 times and every time it stays doing the same thing. First it takes long time to get to the login screen and when I touch to type it close out so I open it again do the same. I finally got the chance to put my information in and it loads my banking info then close out. It was a big issue with getting to the settings to set my Face ID so that I wouldn’t have to type in all the time. Now it lets me see my banking info then close out before I can click on anything. In order for me to do any online banking I have to sign in on the website. Which is not that convenient like using an app. This problem really needs to be fixed.Show lessCleomenza87
Developer Response
That is not the experience you should be having, our apologies. We are dedicating resources to fix the problem.The worst app on my phone
I’m switching banks just because of this stupid, deadbeat app. This app makes everything difficult in the name of “security”. And transferring money to a different account? You can forget about it. I had a 3 way call with my other bank and this bank, had my money transferred approved. A week later, it came back. This banking system is terrible and this app is perfect for it. This is the worst app I’ve ever used. The way it treats FaceID is ridiculous. The UX is hideous. The design is from 2001 dial up Internet. Just the fact that they wrote “Sign ON” on the buttons instead of “Sign IN” tells you all you need to know about the person in charge of Golden1 App. I never felt the need to personally tell the person in charge of this app that their work is horrible and they should probably consider quitting.Show lessry3$
Developer Response
Thank you for taking the time to leave a review and provide your feedback. We appreciate your thoughts and will take them into consideration as we continue to improve our app. If you have any further suggestions or comments, please don't hesitate to reach out to us via email at mbrsvc@golden1.com.So confused.
I’m very confused as to why this app is almost at a 5 star rating. This app has created great frustration for me for the past 6-7 months or longer.
Hi, I’m a young teenager granted permission with a debit card since I tend to travel far throughout the summer or winter time around Christmas. I’ve had a debit card with Golden 1 for about 1 1/2- 2 years.
When I first got my card and with the app, everything was extremely simple and I could see or find exactly what i’m looking for. I was unexpectedly logged out of my account and retried to log in multiple multiple times. I now have to call to see my account balance. I’ve tried recovering my user ID or password and neither works. I’ve tried creating a brand new account and it tells me error. I’ve tried getting ahold of Golden 1 but I am simply put on hold.
This behavior from Golden 1 and their Mobile app is incredibly frustrating and unprofessional from their bank and to their customers.Show lessSophie.Priest
New update
The previous version of this app was way better I had everything I needed on the app. Now I’m missing options, I can no longer take a photo to deposit my check, I can’t update my number on the app, there’s just multiple things missing and the website says they should be there. I’ve deleted and redownloaded, I’ve tried going through the web sight on safari, everything and I can’t access more than half the options I used to be able to access its a 3 because I mean I can still pay my line of credit in the app and I can still use it for the basics but over all im pretty dissatisfiedShow lesssimbacoolbeans
Worst credit Union ever.
If you’re considering golden one, I recommend going anywhere else. Their mobile system and app are perpetually broken, and it cannot interact with other financial apps in any way, and has not been able to for over a year. Any inquiries into when that will be fixed is returned with “we have no idea” and that has just been how it is for well over a year. It’s inability to work the app has caused me overdrafts I’ve had to pay for. The debit card doesn’t work with any ATM except for the ONE branch in my city, which is wildly inconvenient. In addition, the staff doesn’t seem to know anything and asking the same question of multiple workers gets you a different answer every single time. The level of frustration this bank has caused me in ridiculous and the process of leaving the bank is also extra stressful. Just the worst banking experience I’ve ever had, from a credit Union that does not seem to care about how terrible it is and is actively doing nothing to fix it. Even as I write this, the app is currently broken.Show lessGun seven
Developer Response
So sorry for the trouble and the frustration this is causing. We are working diligently to resolve the bugs and connectivity issues arising out of this update. Please email us at mbrsvc@golden1.com your iphone model and iOS software version so we can investigate.
