Leave a Review Golden 1 Mobile
New app/platform is sloppy and crashes constantly
I’ve never had a problem with Golden One’s app until they switched platforms recently. Now, every time I log into the app, I get kicked out after a few minutes, specifically while in the middle of making transfers. Which is incredibly frustrating. In addition, my budgeting app that I’ve been successfully using for five years disconnects from Golden One pretty much every other day, which is a huge headache. I also can no longer see my available credit balance - it only shows the bill due date and existing charges. Please bring back more credit card details. There’s lots of kinks that need to be worked out. I’m writing this review in hopes to make them aware of the few that I’ve noticed…Show lesssambobam22
Developer Response
Thank you for your feedback. We are working to fix the issues with crashes and credit card details. For trouble with your budgeting app, try disconnecting the budgeting app and reconnecting it. If you continue to have trouble, please contact the budgeting app vendor for troubleshooting.Not happy with new look
I understand about needing an update or upgrade, but the look and the change look more like dos a very old program. No style and more difficult to read or research. Before the update I could calculate by bills and take a picture. The style was clear and easy to use. Not happy with the update. Miss the other style before the current change. Question is this the complete change. If so will not be using it all like before. Very unhappy.Show lessShalom@5780
Still a Poorly Done Update
The previous iteration of the app was perfectly fine. Now we have the following issues (among others I’m sure): 1-had to delete and reinstall the app twice to get it to remember Touch ID 2- doesn’t interface with Plaid any longer 3- can’t seem to edit transfers more than 30 days in the future, can only delete the entire series 4-why the need to hide/require extra step to see all accounts on the landing page after logging in? 5-visually more difficult. Seems like it’s a lighter weight font…? Golden1 needs to fire whoever did beta testing on this.
The issue with Plaid fixed itself without intervention. I was wrong above about not being able to edit transfers more than 30 days in the future - you CAN’T EDIT TRANSFERS AT ALL regardless of when they occur. You can only delete them. Ridiculous.
Also, you used to be able to see interest on credit cards/loans accruing daily, no longer.Show lessJT/SF
Developer Response
Thank you for your feedback and for reporting these issues. For trouble connecting to Plaid, please contact them directly for troubleshooting.Improved since near fatal update.
Still very displeased at major disruption the major update caused; requiring me to drive 2 hours round trip to branch, spend 40 minutes there. Afterwards, many important functions (passwords, remember user id, touch id) that make using app convenient still did not work. I was instructed over a week later to uninstall and reinstall app. I am disabled and shouldn’t have to add more to my impossibly long to-do list just to access my account. I am already overwhelmed. Next tome, please test updates with a broader range of device platforms and fix major bugs BEFORE rolling them out. SO MANY OF US WERE ADVERSELY AFFECTED!!Show lessCountrygirl Roni
New update needs work
Lot of hype behind this new update, but I’ve had considerably more issues since. Face ID enabled status won’t stay on, loading is slower, and fonts are smaller.
There’s also an added line in checking for pending transactions that adds all pending together, so it looks like there’s an extra charge summing up all pending charges.(2 $5 charges pending + $10 charge that’s actually just your 2 other transactions) With larger transactions this is concerning. Spent 30 mins trying to figure out if someone was using my account.
Overall, this needs work. Was better before the update.Show lessA Sad Squirrel
Version 21.2 Has Bugs
Golden 1’s app has never been great, but it was usable. Things got worse with 21.2. My Face ID never works now . Even though I have turned it on several times, it is always switched off every time I log in. (I see no “Save” feature for the settings, so it probably isn’t that. )The layout is confusing. For instance, the downloadable statements feature is under Services, but instant balances is under Settings. (Not sure if the logic behind this.) It appears that the app is designed to offer more services, but right now it struggles with the most basic ones. Perhaps it will improve—I sure hope so.Show lessBill564
Worst Mobile App
I love golden one has a whole, amazing customer service in person at a branch or over the phone with support. The app on the other hand could use some work. It doesn’t remember who I am on my own phone. I save the setting for Face ID and it always turns it back off. I have instant balance turned on and it always turns it off. And it’s always saying service unavailable.
Update: Thank you Golden 1 for reaching out to me with some troubleshooting tips. Like I said amazing customer service, phone support and now tech support!Show lessohh.mar
Why, Golden1?
But more importantly, WHEN will customers’ myriad complaints about the update be addressed and the issues resolved?
The issues are not customer-specific, they’re all a result of an app that is now chronically problematic, dating back to rollout of the update, with no indication whatsoever that any of the bugs and issues are being addressed.
One would think that at sometime during the dozens of times the “System is Unavailable”, G1’s tech folk would seize the opportunity to repair and resolve the issues that have been clearly and repeatedly identified by their aggrieved customers, but no. Once one is able to successfully log back on, it is only to be disappointed anew that nothing has changed, the defects remain.Show lessDoña Elle
Horrible
This app is truly one of the worst banking apps I’ve ever used. I haven’t been able to use the external transfer feature on the app for literally MONTHS to pay my car payment. Every time I click “external transfer” I get an error message stating my request cannot be completed at this time and to try again later. I’ve been getting this error every time I try to make my car payment for the past 4-5 months. Previously, I was able to just go on the website to pay but now the external transfer feature doesn’t work on the website anymore either. Do I really have to call in and talk to someone to make a simple payment? I figured with the big app revamp they did it would fix this but it has made the problem worse. It’s 2021…this is basic technology and I don’t understand why this is such a hassle. Figure it out Golden 1…this is incredibly frustrating.Show lessBrenda Rightnour
Developer Response
So sorry for the inconvenience. The external transfer feature in our app is currently available. Please uninstall the app, restart your phone then reinstall the app. If you continue to have trouble with external transfers, please email us at mbrsvc@golden1.com and include your iPhone model and iOS software version so we can investigate.So many bugs
Generally speaking, i like golden 1 and the app. However, since this new update was released nothing is working as it should.
Face ID isn’t being saved as an option (I’ve tried to turn it on so many times, only to be told it is set up and then when i try logging in again it hasn’t been saved)
Instant balances don’t work either, bc the app doesn’t remember me for some reason.
Additionally, the notification feature for the old app that would tell you when a transaction was posted that exceeded whatever limit you set used to also tell you the transfer amount in that notification. It no longer does which defeats the purpose of this notification in my opinion.
My partner said that account names got changed for transfers so that’s a whole OTHER thing.
I’m pretty frustrated with the bugs that have shown up with this latest update. It makes it really difficult to be able to check my balances quickly while I’m on the go. As someone who is on the poor side of things these issues / bugs are extremely frustrating.Show lessBrianaLoves55
