Leave a Review Golden 1 Mobile
Incredibly frustrating app
It’s been a huge challenge once I refinanced my auto loan and golden 1 took over. They have outlandish outdated technology and are very slow in processing. In order for me to make a payment for my auto loan I have to schedule a transfer from my bank to the savings account that they issued me at least 2 weeks before payment is due so that I can then pay the auto bill from their account which I don’t use. They don’t allow auto payment from another institution without a paper wet signed form to fill out.
It would be nice if I could just simply make an external bank ach payment to the auto loan account but this extra step has forced me to be late on several occasions.
If you have an option to choose between golden 1 and another institution I would recommend opting to go with one that doesn’t have such old theory banking and terribly designed digital products (like this app) that make every action so painstakingly frustrating.Show lessB_lebo
Developer Response
Thank you for the thoughtful feedback, and we agree. We are continuing to look at ways to advance our digital technology. They is the type of feedback that will get us there! We appreciate your patience.Cali Golden1
I’ve been a G1 member since 2015 and remember using the desktop version for quite some time until app came along. And like with any new app there were some speed bumps but overall I’ve been very satisfied with the app. If you take the time to setup all of security features for your account then it is pretty seamless going from the desktop version to the app on your phone. Always gives me piece of mind when those features are available.Show lessHalfrican_Sunrise
Nothing Ever Works
I have been trying to log on to the app and website for the entire 7 years I have had Golden 1. Still can’t access anything with having to go into the bank. The app has never even opened, it always crashes. Not sure why have the app if it’s never going to go live. Golden 1 just makes everything as absolutely difficult as possible. It seems to be there goal. I remember this one time we got pre approved for a home loan and then when we went to make and offer they said they wouldn’t even process the paperwork. 800 credit score, no debt, great income… nothing. They said “well pre-qualifying doesn’t actually mean anything”. It’s just a total clown show.Show lessPullinthecards
I can’t sign on at all
I have not been able to sign on to this app for since December 2021! At all! It just says an error has occurred and prompts me to call Golden1’s 877 number. Well I called. Several times. I was told to change my password. I was told to delete and then reinstall the app. I did all that. TWICE with the password and now MULTIPLE times with deleting and reinstalling the app. Horrible! I don’t have a desktop computer so I can’t do anything related to that. I can get on the full website with my iPad, but I can’t do anything but look. No transfers. No check deposits. Nothing! OMG what a pain in the hind end! You guys need to get it together!!!!! I NEED HELP WOTH THIS OR I MAY NEED TO CANCEL THIS BANK ACCOUNT ALTOGETHER! I can’t get to my bank. It is too far away and I can’t drive!!Show lessbencingirl
What happened with this app?
This use to be a great app before you all rebuilt it. Now it’s garbage. It’s hard sometimes to sign in. What happened to the notifications? I have them setup to notify me each time my card is used. You all use to notify me with a phone pop up and an email, but not anymore. The Golden 1 control app is horrible. Safe Credit Union rebuilt their app & system and it works great on sending me a notification each time I use my debit card. Golden 1 maybe you all should think heavily about hiring Safe’s technicians and developers to fix this app. After multiple updates for this app it’s still a failure.Show lessSac Reader
It’s happening again…
Golden 1 is great. However, the latest update to their app caused issues with my linked accounts. They fixed it some weeks later but now it’s back to where it started. I deleted the app and downloaded it again but it didn’t fix the problem. Hopefully, they’ll be able to fix this issue soon.
Response - the names to identify each account has been removed to only show the linked account numbers. This is the 3rd time this has happened since the update. The first two times I had to go into the online banking website to add the names/account numbers. Both times I was told by customer service reps that you were aware that it was happening and would fix it.Show lessgr8ful4Jesus
Average to below
Not sure why this app is rated so high? Don’t confuse the service you get from the branch from the functionality you get out of the app. I’ve used several different banking apps before from 3 of the big 4, banks based in other countries, a bevy of online banks, and local Credit Unions. Golden 1 started of average. It just about all the financial information to help you make wise financial decisions such as; displaying your Credit limit, your adjusted credit limit, etc. These tools helped you verify your account, monitor your cash flow, and check for fraudulent activity. These tools no longer exist in the new app and you have to take G1’s word that they did not mess up on your credit account (which they have for me several times now) and overcharge or even undercharge. No bank/CC does this that I know of and makes me very skeptical of this institution until this is fixed which it won’t be because this is G1.Show lessDanHandsomeMansome
Developer Response
We are sorry to hear that! We apologize for the poor experience and we appreciate your feedback. We will work to make the app better.Nothing but trouble since new app
Ever since the new app launch it has been horrible. Constant glitches, unable to deposit checks, get log ins to work or even Face ID to stay on. Now, months later, error message to call bank only to be told to delete & reload app. Also, a new app was added to manage cards when before it could be done on the single app. And the update removed the nicknames from saved accounts to do internal transfers & now it only show last names. No help with my children all have the same last name. This new app is horrible. Whoever designed it did not think of the user.Show lessAnise L
Developer Response
So sorry for the trouble! Account nicknames have been fixed. In Online Banking click Settings then go to Accounts, select the account you would like to nickname, edit the nickname then click Save. We will also be releasing a new app update very soon to fix the technical issues mentioned.Depositing Checks
I have an iPhone 11 and when the recent app updates rolled out, everything was so slow and the need to keep signing in was so frustrating each time. Even though I selected to save my login, Face ID, and instant balance, nothing was saved and it wiped out all login info each time the app was opened again.
A new discovery today: I don’t have the deposit option on my app. I see screenshots on here with it clearly but my app only has “Accounts,” “Transfer and Pay,” and “More” but that option is not available to me. I signed in on safari and cannot deposit a check there as well.
Tried to make an app better but made it worse!!! I appreciate the effort but 1 star.Show lesscatalinasip
Yal broke the app…. Again
You guys want to increase security, I get it. Do that. But for the love of god STOP TRYING TO “FIX” THE INTERFACE! I just want to use the app to do my banking. I don’t want to spend 20 minutes playing with new features. I just want to do the stuff I have to do and go.
Now I’m locked out of the app saying that I am not setup for online banking. Something that I have been doing on this very same app for 10+ years. Get it together developers! I’m not calling your number to tell you guys it’s broken again. I’m sure you got “teams of people” working on it but it shouldn’t be broken as often as it is.
You’re dealing with peoples’ money. Fix it and stop breaking it.Show lessDeejay Benji
