Leave a Review Golden 1 Mobile
Delete and Re-install the App to fix bugs!!!!
First off, if you are having issues with the app saving your login info and/or face ID info, delete and re-install the app and it should work just fine!
Now onto the app itself. There are some improvements over the old app such as a new look, extra features, and color coded deposits. However, the new app lacks features the old app had such as more details on transactions, details about credit cards (still shows that you owe $ even though you’ve paid the monthly minimum), and just certain details about your checking account and other details about your credit card accounts.Show lessEugoogilizer
New App is so disappointing
If you are going to fully rework you’re entire banking app, at a minimum you need to make sure that the login process works well. Face id has not worked properly through the new app and after the first update of the new app. The save user id option does not work either. It may sound like a small gripe, but having to enter all your login info manually every time you use the app is a complete fail IMO. To not have addressed this known issue in the first update is also an indication that Golden 1 is not serious about their customers satisfaction. Ive had iPhones for 10+ years and dont recall ever posting an app store review until now. Please fix this soon, because I’d really hate to have to go back to Wells Fargo over an issue like this. According to the other comments here, there are some other significant issues as well with the new app. Yikes!Show lessRB_415
You dropped the ball!
The update to the system is horrible! It’s not that I’m afraid of change, but the changes you did are lousy. Bill payer doesn’t show you everything the old on did. Your other “improvements” duplicated my house payment! Now I am at -$230! Your phone center tried to blame me for posting it twice! I never set up my house payment before payday! They claimed that it was processed the day before it was sent out on the 26th and the 28th. If I tried to expedite my loan payment there would be a charge for it! There isn’t.
Admit that you did a poor job, and go back to the way it was before October 22.
Hope you didn’t give out bonuses to the employees who did this! They aren’t Russian are they?Show lessRickety16
Update Destroyed This App
I don’t usually write reviews but this most recent update has been very disappointing. The app now constantly crashes, or gives error messages. It loads very slowly and face recognition never works even though I enable it EVERY time I log in. Even though I click the “Save ID” button, every time I open the app my ID and password are not saved and it makes me type it out all over again. The layout is completely different even though the previous layout was perfectly fine. The app worked very well before, I’m not entirely sure why this update was even incorporated. Before I could check my credit score easily as well but now I get an error message whenever I try to load it. Very disappointed.Show lessLilygoats
Developer Response
Sorry for the trouble you are experiencing. We appreciate your feedback and we are working diligently to resolve the bugs arising out of the app upgrade. For the Face ID issue, please uninstall the app, restart your phone then reinstall the app. If you continue to experience the issue, please email us at mbrsvc@golden1.com.G1 and the Terrible, Horrible, No Good, Very Bad Update
Don’t get enough text? Love to enter in 4 digit codes constantly? Hate the convenience of Face ID and would love for it to randomly turn itself off? What about all your former internal G1 transfer contacts? How would you like for all the friendly names to get TOTALLY BLOWN OUT AND BE ALMOST COMPLETELY UNRECOGNIZABLE?? And you won’t even be able to EDIT THEMMMM! You’ll have to DELETE AND RE-ENTER EACH ONE WITH NEW REQUIREMENTS YOU DEFINITELY WON’T HAVE ON HAND! YAYYYY!!! Do you have a joint G1 account that you’d love to “see” alongside your personal account, but not get ANY useful information on? Boy do we have the app for you!!!
Seriously though, G1 the bank is awesome, but the developers of the app clearly fell asleep at the wheel. It broke way more than it fixed. It’s almost unusable now. Bummer.Show lessArthr 2.0
Golden 1 is great, the software is garbage
Literally every time I need to use the app or website in a time of need the app is down, not functioning, or the website asks a personal question to prove my identity which then crashes after I answer. Is it really a stretch to view my account balances or make a transfer? Hire people that can make a functioning app, we’re not far from the bay with thousands of computer science majors is it that difficult?
UPDATE: I’ve now gone 72 hours without being able to use the app, I spoke to a representative to configure some new information so I could use my banking however I still am unable to sign in due to an error that came up over system maintenance. This being after the app updated from it previous system maintenance. Thinking of switching banks being that we live in a world of convenienceShow lessEvery teenager i.
Developer Response
Oh no! If you haven't done so already, please uninstall the app, restart your phone then reinstall the app. If you continue to have trouble, please email us at mbrsvc@golden1.com.Work on it
If I’m being honest. This app has never been great, but just decent enough for me to forgive its problems. Golden 1’s servers have been down more times than I could count. The app is aesthetically ugly, and never has looked good. The app feels like a web app made in the late 2000’s. Other banking apps have way better looking apps with better features within it. Not only do they look and behave like modern smartphone apps, but they don’t have to worry about updates possible ruining the app that was already not that good to begin with. It was super fun being locked out of my finances today, while trying to get an oil change. Me being unable to view my account happens way to often, especially if you’re doing day long maintenance on a regular.Show lessOG magnum
New update broke mobile banking
I’ve used this app with little fuss for a few years now, but this new update has completely shattered the functionality of the app - it’s currently impossible to use solely from mobile I need to log into the desktop site simply to re-set up mobile banking, after quite some time of it working perfectly!
It’s not just the app too - their update to their whole online system has completely broken online banking. My mother has been with G1 for decades and now can’t access her bank account because the update caused the system to forget her phone number. Now she can’t complete a 2factor login because the only numbers the system remembers are land lines from 2005!
Completely flabbergasted by the utter incompetence of this update, to both the app and desktop versions, and I am seriously considering taking my money to another bank.Show lessA.C. Flores
Developer Response
So sorry for the trouble and the frustration. Please email us at mbrsvc@golden1.com so that we may assist with log in.Banking just got worst.
The only reason I even bank with this bank is that I have been using this bank for so long now. But seems like I will be making a change of banking. If this bank isn’t bad enough with the slow outdated bank atm machine, limited banking locations, long bank lines, unhappy bank tellers and old school way of banking it just got worst. They are now charging for overdraft protection. One of the only reason Ive stayed this long with this bank is because of their 6 free overdraft protection every month. For sure its time to look for a new bank. There are many banks around me just like BOA thats like mcdonald (one on every street corner). They are a way more modernize way of bank compared to Golden1. Im taking my money elsewhere.Show lessjohnjacobjameson
App is great when it’s not broken (SWITCH TO DISCOVER)
I’ve been unable to use my online banking app and have been locked out of my account countless times due to this.(THIS HAS BEEN GOING ON FOR OVER A MONTH) Which has forced me to sit on the phone on hold waiting to speak to an agent so they can fix my problem in 15 seconds only for my app to work one SINGLE time before it breaks again and locks me out forcing me to repeat the cycle. If this isn’t fixed soon i’m switching to Wells Fargo. Your move Golden 1. UPDATE: App is still completely broken and unable to work yet I see the devs responding to the endless complaints saying how everything is all fixed and how diligently they’re working to make sure it doesn’t happen again. YOUR APP IS BROKEN AND HAS BEEN FOR MONTHS. I’ve already made the switch to Discover which I have never had problems with and I would highly recommend everyone here do. We have been patient but you can only be so patient when your banking app doesn’t work at all and you have no access to your OWN MONEY. If I could give negative stars I would. (SWITCH TO DISCOVER) Discover has excellent customer service and their app actually works.Show lessPLKlootin
Developer Response
Hi there, we apologize for your experience. Our app has been experiencing unexpected outages. The app is now up and running and we are diligently working on a fix to prevent future service interruptions.
