Leave a Review Golden 1 Mobile
App stopped working (still)
Neither my wife nor I have been able to log in via the app for the last week or so. The message we get looks like bad credentials, but we are using stored passwords. We can log into the web site. I tried deleting the app and reinstalling. I logged in successfully one time, then back to the same problem. The app is currently useless.
Update: I received a response from the developer 4 hours ago (a week after my review) stating that the issue is fixed and they’re working to prevent future issues. However, I tried and failed to log in again. I deleted and reinstalled the app as before and successfully logged in again - one time. There is no change in status, so my rating remains at one star.Show lessToxophile
Use their website, not this app
Skip this app. Just go to their website (which honestly isn’t much more responsive)
The app is incredibly slow (initial login can take 10+ seconds), crashes often (1 out of 6 uses), locks up entirely (1 out of 20 uses) and constantly forces me to login manually and reinitiate Face ID. (2-3 times out of 10 uses)
I’m using:
Apple iPhone 11
Software v 14.4
Verizon
Yes the app has been closed.
Yes the phone has been restarted.
Yes the phone has the same issues on 3 separate wifi connections as well as mobile data.
The app has been deleted and reinstalled.
App version 20.5.0
Three family members/friends that are Golden1 members and were using their app have deleted it as I have and stay with the site.
I prefer not to put anyone on blast in public but the app support link in the app store isn’t functional (404) no one I’ve spoken to knows how to contact those personnel that handle their consumer facing IT support.Show lessSleepyhead79
Meh.
The app is down (“temporarily unavailable, sorry for the inconvenience) a LOT.
I have been with Golden 1 for about 12 years and I used to love them. It seems, though, as they’ve grown their quality of service has also declined.
You have an option you select for if your checking account is ever going to have a charge that will bring it into the negative: you can (1) have your saving account transfer money to cover it (if available funds) or overdraft and the charge will be approved and covered by courtesy pay, or (2) the charge will be declined due to insufficient funds. I have opted into option 2 multiple times now and golden 1 keeps putting me back into option one. One time I found out they had done this because someone had gotten my credit card info and fraudulently spent $900. So I had golden 1 put me back into option 2–not enough money, decline the payment. And once again, they’ve started over drafting me.
I’m a single mom and live paycheck to paycheck and only get paid once a month. I do the best I can but I simply don’t make enough so please don’t judge on that part. I’d rather have my transactions decline at the end of the month than be in a negative balance to start the next month.Show lessMightySampson
DOES NOT WORK
No Stars! Does not work on my phone. Connects on my computer then freezes up and boots me out.
This happens ea time I’ve tried using this app. DOES NOT INSTILL ANY CONFIDENCE IN GOLDEN1 managing my money if they can’t get their On Line Banking App to work - this is not a new thing either, has been happening for over a year. I’m so glad I don’t use this app for anything other than balance reviews once a month. It would be complete nightmare and totally unreliable for paying bills if I had to use. Once again, I’ve wasted over 1 hour trying to get onto this app then trying to open G1 online banking on my computer AND I still have to GO TO THE BANK BECAUSE THIS APP DOES NOT WORK. P.S. I tried on both Google & Safari browers and the app on my iPhone is the current version.Show lessFrisco Native
App needs to actually work
Poor performance.
Many times I have used the app only to find that clicking on certain features like transfer money will lock the app completely. I have to get out without even signing off and then re-enter the app to finish my banking needs. However if I try to transfer funds again after leaving the app and signing back in, it will lock once again forcing me to get out and sign back in again.
Today I see the app has transactions posted but some, not all, of the transactions do not have the business to which the payment was made. It simply says posted date and the amount. Some of the transactions with no pay to name previously had pay to names just a few days ago, so why it suddenly disappeared does not make any sense. It seems to always be one problem or another with this app making it seem like Golden One needs a lot of work in many areas to compete with other credit unions. Everyone uses apps, it’s now a way of regular life. If Golden one cannot get their app to work properly and consistently every single time with no issues like Bank of America, or Citibank, it makes me feel very insecure about doing business with Golden One and I may have to take my business elsewhere.Show lessldion2208
Developer Response
Hi there, sorry for the inconvenience this has caused you. Our IT team has made fixes to the app. Please be sure to update the app to the latest revised version. If issues persist please call us at 1-877-465-3361.Awesome App!
There is truly no easier way to bank! Members can transfer with each other. Mobile deposits are quick and easy to use. You can organize your accounts the way you want. You can have multiple accounts and link accounts with no issues. Best of all, there are no fees, if any. I’ve had Golden 1 app for 5 years now and loves it! Convinced my family to bank with Golden 1 as well! We can all transfer money over to each other with ease and no issues at all!
Suggestions:
1. More than 6 transfer per month with other members would be awesome! I know the fee is very little if you go over, but with how we manage finances today, more than 6 would do great things!
2. Allow for a short note/memo, like with checks, for transfers to help members keep track of their money. I transfer money often with my siblings often and it would be nice if I’m able to notate where the money is coming or going!
There are always room for improvements, but I am a very satisfied member of Golden 1 and it’s App. 5 Stars!Show lesskaonue09
Apple Watch
I love everything about Golden 1! In 2014 my husband and I moved to Arizona and we lived there for 4 years! I was able to keep Golden 1 as my bank and use a sister branch out there for deposits and withdrawals and atm needs! We moved back to California in 2018 and I’m still a member and will continue to be a member!! I have since got my husband to open an account with you guys!! The app is easy to use have absolutely no issues with using it or navigating through it!! My only complaint is that it’s not Apple Watch friendly!! It would be so convenient if the Golden 1 app appeared on my watch!! I hope sometime in the near future you guys can make your app Wathch OS friendly!Show lessflutterybutterflies
