Leave a Review Golden 1 Mobile
New update
The new update took DAYS, then you had to “update security” which was extremely glitchy. It took me hours to try to get through all of the new security questions to be able to access MY accounts. Once I was able to log back into my account I had to resign in, which is fine BUT now it won’t save my sign in ID I have to log in completely every time. I have turned on Face ID every time I log in and the option is then erased when I log out. All of my account nicknames were gone, I have several accounts that I transfer to and I had to log in individually and figure out which was which. They completely just started from scratch with this update and I can’t remember that they told us they were basically making it as if we were a brand new member! I can’t stand the app and it is making me reconsider my business with Golden 1Show lessachellebelle
Developer Response
So sorry for the trouble you are experiencing! Please uninstall the app, restart your phone then reinstall the app. If you continue to have trouble, please email us at mbrsvc@golden1.com and include your iphone model along with iOS software version so we can investigate.Good financial institution. Poor online banking.
I like Golden1. They are a local favorite and well supported. Their products and services are good. Their people are great.
But my rating is for the app. (It should be.) They just overhauled their online portal system, which was awful, recently and I had hoped this new one would be a lot better.
It seems their desktop web app is better and less crashes and friction in all the workflows. It’s easier to navigate. Unfortunately it seems the mobile app didn’t get the same treatment.
Examples. Face recognition still doesn’t work. Can’t paste in password from a security app (hate retyping it as often as I have to.) I generally have to navigate the app from the giant menu nav bar which doesn’t support a few basic features and I have to go to the desktop for. Session and app transition back and forth is clunky. Errors don’t have plain feedback on what’s wrong. Two-factor auth is very delayed sometimes. Syncing with Intuit apps fails half the time. Stuff like that.Show lessSoggyinmilk
Update was a downgrade
Ever since the most recent update I have had nothing but issues with the app. I cannot consistently log in. Yes a blue sky and white clouds are nice to look at, but when you need to make a mobile deposit, transfer funds or see if “that” payment cleared.. the last thing you want in the clouds is your bank account. When I am able to get to the log in screen it often freezes up, allowing me to enter my information but nothing more. Anymore if I want to access my account information I have to go to the website. Huge fail on this new app update. I was much happier with the older version, whose consistency was MUCH better, and am upset at this forced update. For a banking chain that is “golden” it is too bad that it’s app is so tarnished.Show lessMrsJama
Love the Credit Union, Don’t love the App
The new app is loaded with glitches. Firstly, it won’t remember my settings, specifically Face ID, but also my login info and other minor things. I have to reselect my preferences each time, and it still doesn’t save. It wasn’t accepting my passwords either, at first, and I had to change it several times due to being locked out and it saying my password was incorrect, when I knew that wasn’t the case and could still login on my MacBook. Anyways, all in all, there are a lot of bugs to be ironed out with this new app. I feel like Golden One went a little too fancy… don’t fix what isn’t broken! The old app was fine and better than the new one :/ oh well.Show lessash06b
Notifications
Another day, more feedback: Getting notifications on credit score but no longer pulls up. Instructions on what to write on mobile deposit no longer available. Another day and another issue with the new App. Can’t login with Face ID even though I took the time to re-set it up yesterday. Bring back the old App, please. Yesterday’s feedback: Only financial company I use that doesn’t note what the actual $ amount is and who the transaction was made to. Always have to pull up the app when I get an alert to see what the transaction was. Not a useful use of time. The integration with credit card payment is difficult as well since balance is not showing when you go to transfer money for payment.Show lessDR II
Update messed everything up
So the app has been working flawless for the past year or so. They update the app and now I can’t get my new iPhone to log in by Face ID and I have to type the password every single time. So annoying. I have also lost a few accounts that I had set up to deposit to my wife and son. Tried calling spent 45 minutes waiting finally had to hang up. Very poor update and customer service as of late I hope they get things together ASAP. Not a happy Golden1 customer.
Looks like a lot of apologizing and sorry for the issue you are having. How about pull the app and restore the old app until you do some testing of the app before it’s released. Crazy!Show lessNoslenam
Unsure.
After the new update, the app is considerably slower and now it won’t save when I want to be able to check the instant balance. Nor the Face ID. Everything also looks like it’s in night mode and makes looking at the balances during the day a little unpleasant and confusing. The fonts themselves are especially smaller now and it’s hard to tell the difference between your current balance and available balance because there isn’t any way to distinguish them visibly if you’re in a hurry. Overall, I’m not going to stop using the app because I don’t have time to go to the bank, but it’s slightly less easy and less appealing now with some of these changes or bugs.Show lessAccount since i was 16
Developer Response
So sorry for the trouble! We are working diligently to resolve the bugs and connectivity issues arising out of this update. Please email us at mbrsvc@golden1.com with more information such as your iphone model and iOS software version so we can investigate.App Update Ruined a Good Thing
This app was good until the end of October when they did a major overhaul and updated it. Half of the time when trying to login it wont even show your accounts, it will just freeze for a few seconds then exit you out and close the app. When trying to login you can select “face login” and hope to only have to use face id next time you login but it always always resets to default. That means you are stuck typing in your login credentials every single time you try to log on. Why have the option when its clearly not available? Can any of these banks make a decent app that works? This is how I manage my money, i’ll ALWAYS take an ugly app that just WORKS over an app that looks pretty but glitches out constantly, has un-clickable buttons and resets your preferences to default once you close it.Show lessBrando2569
Developer Response
So sorry for the bad experience! We are working diligently to resolve the bugs and connectivity issues arising out of this update. Please email us at mbrsvc@golden1.com with more information such as your iphone model and iOS software version so we can investigate.Another update that downgraded
I feel like this huge update just made things look pretty and downgraded its ability to be user friendly. It won’t allow me to use my Face ID, causing me to manually log in every time go to log in. It gives me the option to turn my Face ID on, but as soon as I close the app and go to log back in, it’s not an option. I used to get text messages to my phone in one message, (not 2 or 3), for every transaction that was made on mine and my husbands cards and now I don’t even have the option. It’s nice to have in my messages in case one of us looses a receipt and we need to look up a purchase. Little things that are helpful, that aren’t working properly. Please fix.Show lesstbaisley
The app is forcing me to update my iPhone
I am really disappointed that this app is now requiring iOS 13 or higher. I have an iPhone 7 Plus, and it works fine. But in order for me to use mobile banking, I have to now update the app that worked fine two weeks ago.
I am going to have to update my phone to the latest version, which will cause it to slow down, and probably end up causing me to need to buy a new phone. I am very much against buying a new phone every 2 to 3 years, because of the problems it causes to our environment and to the child laborers who have to break down the old phones. There are toxic materials in iPhones so I try to use mine as long as possible.
I really love Golden 1, but I have moved away from Sacramento. I guess I should find a different credit union with locations near me where I can make deposits, so I’m not reliant on my phoneShow lessharms4eva
Developer Response
We apologize for the inconvenience! Thank you for your feedback.
