Leave a Review MetLife US App
Provider’s search capabilities is crap!
Not a contains search, not a keyword search, searching for a provider on MetLife Dental is an exact search! You have to provide the exact name in the exact format they require in order to pull up your provider, if they’re in network! On top of that, they limit the number of characters you can type into the search. So if your providers company name is longer, it gets cut off! What a joke.Show lessbluepiaa
Unsettling
Time after time after time I try to pay my bill online via the app l. The system portal tells you after the fact that there are problems and you will have to start over. Unacceptable.
Not to mention that I no longer get notifications of when a payment is due.
Which worse I’m forced to use a nickname like upset John or frustrated John and believe it or not those names have already been chosen.Show lessGEICO here i come John
Does not work with Farmers policies
If you have both MetLife and Farmers policies, the app is useless and does not work. The app tries to load your profile, then your policies and gives an error message that it failed to load your profile and to try again. It has been a while since MetLife acquired Farmers and integrated them. They should fix the app so you can actually use it.Show lessmschadha
Easy
Forgot user name but wasn’t an issue. Was able to reset and get in the app without a hassle. Easy to navigate through the app!Bohnam
Feels Incomplete
Why can’t I view all my information through the app? I have to access the website to see claims information and sometimes I receive errors, so I end up calling into customer service.Rhonda08067
App not working for me, no one to contact
When I open the app, it asks me to review updated policies and consent. As I do this, I get a message that states the app isn’t working and to check back later. It’s been over a week, same problem. Click on app support and it routes to Metlife website. Lots of ways to contact them about the various policies themselves but no way that I could find to contact support for the app.Show lesstksoccermom
Terrible
The website is terrible. They sent an email saying that I can check my information online so I logged in. Nothing is there. Logged out and logged back in and still nothing. Installed the MetLife app and logged in on that….still nothing. Not sure who the genius is behind their computer system but they need help…Show lessGaryjohnjames
Details not available
Thank you for the opportunity to provide feedback. I am able to use the app to see my high level account info, but never able to look at the payment info.wheresmyheater
So slow it is a joke in every docs office
If you try to show your insurance car using the app, and you say that this is a MetLife app the nurses already know that it will take a long while. I had a good laugh is about it, but is this really annoying.
It makes you wait to login, it makes you wait to load your profile, it makes you wait to look policies, and make you wait for every search that.
5 mins to get to the first page. Not only me.
I cannot believe MetLife has an app like that.Show lessJuPlane
Safari
You cannot use the predetermine cost function if you use a Apple product, Safari.1SG Army ret
