Leave a Review MetLife US App
Leaves Much To Be Desired
It takes forever to load. Of course, that is assuming that it even finds my (THREE) policies. Half the time it tells me it can’t find them, rendering the app entirely useless. The website is equally as slow but at least it eventually gives me what I need. Submitting a claim is relatively easy here but it just isn’t very accessible/user friendly after-the-fact. Much to be desired, indeed.Show lessXtina V.
Does not work for my employer
Mobile app does not work, at least for my employer that is. I have a previous claim and a current claim in for Short Term Disability and my account shows nothing at all, but instead tells me to call MetLife. Without a claim being present than no other features are useful like uploading and downloading documents. Website is just barely better because they actually show me my claims, but that’s all. I still get paid from my claims so there is that, but things would be more efficient if they invested a little money into their technologies division.Show lessRTX employee
Horrible service
From the very start I’ve had nothing but problems
With getting confirmation of my policy details
How to access the policy online. And though we began our policy on February 25 - today is March 3 and we still do not have ID cards! We cannot link our policy on the online app and it keeps having an error message. This is beyond frustrating and from a company like Farmers. I would expect betterShow lessha hi sbd
App is useless
I cannot view any policies in the app. The website works completely fine, but it does not recognize or add any of my home or auto policies. I have tried at least a dozen times. I know they were bought by Farmer’s. Whenever I try to log in there either, it tells me to login with MetLife. This is completely useless. Spent over an hour at the car dealership trying to access my policies. I couldn’t find them on mobile. I eventually had to borrow the salesman’s laptop in order to login in. App is terrible. Please update to allow us to add policies.Show lessUkeduke98
Met Life Dental Denied Claims for teeth cleaning
Met Life Dental will not pay for the cleaning of my wife’s teeth. There explanation was because there was no gum surgery with the dental implants she received in 2019. For the record, I paid over $40,000 for the implants and did not receive any reimbursement from MetLife as I did not have Dental insurance at the time. I find it unreasonable that MetLife Dental will not pay for normal cleaning of my wife’s teeth as it is necessary for good dental hygiene.Show lessMeelShoe
Payments
Constantly get “unable to process payment at this time “. This happens from time to time21TKEverest$
Log on problems website
Had to contact MetLife since I couldn’t log in on iPad. Had been able to log in just a couple of weeks ago. Was told Safari was a problem, wanted me to download another browser - didn’t want to. Suggested getting the App - I did and was able to log on that way. Happy now. App works fine.Labsgalway
Too many issues with login.
Website keeps sending me back to login, over and over. I could not found my claims page.Fufis.
Outstanding customer service.
I was asked by my Dentist’s office to confirm if any changes to my group #. My initial questions could not be handled by the automated system. I was pleasantly surprised to see how fast the automated system transferred me to a live customer agent to handle my questions. Neika, the assigned agent, handled my questions on the spot. She also offered to send updated cards by mail. After 9:30 PM (et), the entire situation was handled in less than 7 minutes. I was impressed. Thank you.Show lessRobert3410$
Can’t get past the login page
I needed to check which dental plan I had to confirm I would be in network after unexpected tooth pain - but I couldn’t even get past the login page. I just created my account within the last year and had saved my password to my phone. I got an error saying “Sorry there was a problem loading your profile”. No phone number to call, nothing - can someone help me?Show lessrjaffer626
