Leave a Review Eurail/Interrail Rail Planner
Very Buggy
The app is useful in general and allows you to use a mobile version of the rail europe pass. This is great, but where it falls apart is that sometimes it will just lose your ticket barcode and the journeys attached for the day. Usually this happens right as the ticket inspector arrives.
I have found the best way to get around this is to go to your journeys and unselect the train you’re on and then re-select it. This action seems to re-generate the ticket barcode.Show lessdaveismith
Worst App Ever for travel
When you are spending 💰💰💰 on rail travel across Europe then having an App for Eurail could be really helpful but alas, this app is time consuming, confusing and not easy to reconcile with bookings made on the desktop portal.
It’s a complete waste of effort.
I’ll be printing out my 40+ tickets for a family of 3 from the desktop site instead.
Suggestions for improvements:
Add tix to apple wallet.
Sync app and desktop data by user login.
Show which train’s actually have seats available rather than displaying the seats that can’t be booked.
Seems like architecture is wrong, may need an entire rebuild.Show lessZuzza
Great!
Works well. Easy to use. Everyone else is just having a sook cause they need to spend 5 minutes booking seat reservationsgirduijnvg
Useful app if you know what’s it’s intended for
I’m currently interrailing for 2 months. The app has my pass on it electronically and you can search for trains. It’s incredibly good value! The app has a timetable updated weekly - which is fine if you use the specific country’s train operator’s apps like SL, DB, OBB etc. I do find however that 99% of trains are listed correctly on there. Just don’t expect the timetable to be updated / rely on it last minute.
There is also a cool map feature and stats to show far you’ve travelled.Show lessGeorge S395
Don’t use Eurail!!! It’s a scam!!!
Got the Eurail pass for me and my partner for 4 days after watching a video recommending it. We’ve spent over $500 on top of it to get reserved seats. Now we’ve spent over $2000 because we got stuck in Belgium. Be aware if you use a travel day the day of you can’t undo it and if the train is fully booked you’re screwed. Our trains to London are fully booked for the next three days so here we are in Belgium. I messaged their customer service just to get a reply saying “but you turned your travel day on did you not? What’s the problem?” Problem is we weren’t warned and now we are missing our flight home! We just got engaged and this trip has turned out soo awful. Not to mention i reserved seats on our first trip and we were charged but no reservation was made. Customer service told us to just hope for the best and plead with the conductor.Show lessChile411
Don’t use it for planning
We’re learning all the time about Interrail and their App. Currently stuck in Chambery waiting for a Flixbus, because the App isn’t aware of the line to Turin being closed.
The bottom line is don’t use the App of planning. It doesn’t have up to date info. The website does seem to.
The App is only good for holding the “trip” itself and the associated pass. It doesn’t bring over reservations made on the Interrail site, so you have to save those separately.
Interrail doesn’t notify you if a train is cancelled and your reservation therefore invalid. The CS team will arrange a full refund if you tell them. Nice bunch of people, so be nice to them!
Check the disruptions page vary carefully before travel and do something like check your trains are running - the website planner might be a way to do that.
All in all, Interrail has a lot of data about your trip, but don’t use it to help you. Frustrating.Show lessTasso Ast
Awful- don’t use Eurail just book tickets manually
The app is useless, you can’t book or show seat reservation tickets through it. You have to book the journey manually on the app to link it to your eurail pass as well as booking seat reservations through a separate browser and then eurail say you must print them out (which is incredibly outdated!). Just a huge f-around for a service whose only job is to facilitate booking train journeys.Show lesskh1999lmp
Doesn’t work when it needs to
The problem with this app is that it doesn’t show your ticket off line, ie when you’re actually on the train and need to show the inspector.
I entered my trip 2 days before travel and made sure I had my ticket. The app says the ticket is available off line but it wouldn’t load on the Glacier express train and I eventually had to hotspot off another passenger to access it so I didn’t get thrown off. The inspector said this happens often on the glacier express and there’s nothing they can do about it.
Users need to be advised to screenshot their tickets as you can’t add them to Apple wallet
I have an iPhone 14.Show lesstimesyck
Worked well enough
I used a 4 day pass in the UK, Netherlands, and Germany and it worked well enough, especially when I had to string together regional trains. Aside from it sending me notifications about disruptions affecting the other side of Europe from where I was traveling (which it still does now despite my pass having expired), my only other issue that I ran into was the bike that I was traveling with. Where bike reservations are required, I found the best solution was just going into a ticket office and talking to an actual person. I could usually get one for the same day but it did require flexibility. I don’t think there’s an option to make a bike reservation in the app, but that seems more like an issue with the various train operators than eurail/interrail. I also didn’t have to get a seat reservation so I can’t speak to that side of things. All in all, I would get it again. I think that it pays for itself in the UK, on high speed trains, or any other expensive trains. I’d check prices between the operator and the pass first though.Show lessFoo4222
Terrible app
After spending a few hundred on the Eurail pass, we had issue from the start, firstly booking train journeys is more complicated then walking to the destination, you’d think the app that has Europe all connected would let you book a seat through it, but you have to book it with looking up “eurail seat reservation” on the internet to do extra payments for a seat on most trains, and when booking the seats most of the time it shows you trains that are fully booked and let’s you know after you entered in all of your information! Poor app, looks fancy and up to date but has lots of flaws, dear Eurail, spend some of the millions you make on upgrading your app for people to use !Show lessconnor l mcg
