Leave a Review Eurail/Interrail Rail Planner
Awful app. Avoid the service at all costs
I've been using the Eurail app for a while now, and I must say, it's been nothing short of a frustrating experience. The app's constant glitches and breakdowns make it nearly impossible to rely on when planning my train journeys. Not to mention, the app's tendency to provide incorrect train prices has led me to overspend on more than one occasion.
But that's not all – there have been instances where the app simply fails to display any train prices at all, leaving me in the dark about the costs associated with my travel plans. And let's not forget the user interface, which is nothing short of confusing. Navigating through the app feels like a never-ending maze, with the added annoyance of being randomly bounced from one menu to another.
I had high hopes for the Eurail app to simplify my travel arrangements, but it has consistently fallen short of my expectations. I find myself dreading each time I have to use it, fearing yet another technical hiccup or frustrating user experience. It's a shame that an app with so much potential has ended up being such a headache to use. I sincerely hope the developers take these issues seriously and work to improve the app's functionality and user interface. Until then, I'll be exploring other options for my travel planning needs.Show lessSpanish Learners
Eurail is a scam
Do not waste your $$$ on Eurail passes. We spent a lot of $$ for a family of 7 to have passes and were not once able to ride a train with them. Eurail says we can’t get a refund even though we never used our passes because they were “activated” and there seems to be no way to deactivate them. They will let you reserve a train that you can’t take and reserving a seat is an extremely difficult process. We could never reserve a seat from their app. When we went to the Barcelona train station to reserve seats on a train we got tickets for months in advance, they said they could not do it. At the Paris station, we were informed that the train we wanted couldn’t even be used with a Eurail past despite their app letting us get tickets. Overall a TERRIBLE experience. Run away!Show lessHungyhhhshxjjnvffjffhfuifjfjuf
Major issues will destroy your travel plans
I thought this app seemed great at first, automatic rout planner that will handle connections and tell you when seat reservations are required. After using this app for an extended trip in Europe, it’s clear that the first impression is not an accurate one.
The app will routinely show your saved journeys and travel day ticket QR codes as blank if you have anything but the fastest internet speeds available. This is fine if you can patiently reload the page a few times, but when you’re on the train and scrambling to pull up your pass when the conductor is walking through to scan tickets, have fun explaining that you actually do have a travel day on the pass and the app is just trash!
The real kicker, though, are the timetables. If the app claims that a train exists, you better verify that the train *actually* exists through some other rail tracker. I routinely found “free” train routes that actually required seat reservations, trains that didn’t actually stop at the stations they claimed, or trains that just outright did not exist—on any time table. It was fun to go to an information desk in the Brussels station to find out that the train I was relying on to make a connection hasn’t stopped at my desired station since 2020!
This is completely unacceptable for an app like this. I hope they can get their act together in the future. For now, you have been warned.Show lessMension1234
Awful
This app is terrible. Do not use it. I’m not sure if it’s a scam or if the creators are just inept but DO NOT USE this service. I see Eurail customer service responding to all of these negative reviews with about 4 paragraphs of how to use the app and what the user could be doing better. If you need that much explanation, it’s because your app isn’t intuitive, and is therefore, bad. I also saw the app marketed as the most flexible way to travel, but a customer service person responded to a review saying you need to book high speed trains months in advance. That means it’s not flexible.
Just buy your tickets direct from the rail service, or maybe try omio or some other app (idk I just saw another user suggesting that), but I can’t stress enough, DO NOT BUY anything from this company.Show lessRyan7777888
Do not get these passes they are a scam and will steal your money
So we thought it would be great to get a several day pass and it has been a nightmare. The seat reservation system is outrageous and even though many of the trains have open seats they don’t have any more seat reservations so you can’t actually book the train you need.
So I still had to buy a single ticket even though I had this pass so when I went to go get a refund because I couldn’t even use this past to get the train ticket I needed they’re only offering a 50% refund even though they say you can get a full refund if you cancel the pass before activation which this is. This company is stealing hundreds of dollars for me and has wasted hours of my time. To all my fellow Americans I highly suggest you do not buy these scam passes, just buy individual passes it will save you so much time and money.Show lessZammaster42
Very poor app
Able to see journey but not book them. If you can somehow book them, you have to have printer access (if you book direct with the train companies and indicate your eurail pass sometimes you don’t need to print etc.)
Very poor support - excuse is there are 33 countries so they can’t be expected to know. That is literally one of the things being paid forShow lessBT12121212121
The worst travel companion
This is the worst app I have ever used.
It has not only removed our entire journey twice, after paying for seat reservations, it also removes trips last minute or adds them 5 times on the same day. It’s not even consistent across all travellers. One day my kids might have 6 times as many trips as us, even though I’ve added the same things to all passes. It makes it very stressful when you get to the station to discover your trip has been removed. Even after the update, it has so many bugs. It is not fair that we pay a large amount for the pass, only to be stressed about being charged more because the app isn’t showing what we booked. This has been the most frustrating part of our holiday BY FAR!Show lessSpaghetti Cupcake
Inconvenient and inconsistent
Let me start off before talking about the app that the pass is incredible. It let me go to places I never thought I would and gave me a 1 of a kind holiday.
However, this is about the app and not the pass. The app is terrible. It crashed if I stayed on it for too long, and on top of that the more trips I added to my plan, the slower the app was.
But it gets worse. The app sometimes decided it would be a great idea to delete my journey removing tickets for trains I was on, happing multiple times on my journey. This happened in Germany and Hungary to name 2 examples where I had to just sit and pray that the tickets would come back. Sometimes the tickets would delete themselves as I was showing them.
Not only that, but anything to do with seat reservation are a pain. You cannot look at seat reservation on the app, instead it would take you to the website, which was a massive pain. You also could not save online reservations to the app, which to me seems idiotic.
Overall the app is terrible. It is a good idea, however as I mentioned above it preforms awfully. It added unnecessary stress to an otherwise great trip.Show lessNUFCman
Mostly fine
My wife and I both use the app on our iPhones to support our Interrail travels. For the most part, it does what it promises (within the limits made clear at the outset).
However, there are a few areas where the app can be a bit flaky. Some examples:
On my device, the My Trip section always scrolls to the current travelling day. On my wife’s, it loads and stays at the top, so she has to find the day herself.
When I have to display my pass, it often comes up with an instruction to add a journey, rather than ‘show pass’ even though I have added journeys for that day (and sometimes even shown it already). There is no easy way to break this cycle, apart from force-quitting the app and hoping that it works the next time (often it doesn’t). Obviously this is quite stressful when a ticket inspector needs to see the pass. My wife never has this problem with the app on her device.
The widget feature works for my wife, but not for me. I have added the widget to my home screen, but the ‘three dot’ menu on ‘My Trip’ does not offer an option to add it to the widget, and there is no possibility to swipe at all.Show lessinnominate
Fully functional, but lags when it matters
I’m currently traveling on a munro-month vacation through Europe with three family members, each of us with a Eurail Global Pass. I have a phone with internet access, though I’m the only one who does, so I’m managing trips and reservations for all four of us.
Finding and reserving trips is easy and effective. The routes recommended in the Planner tab are efficient and have so far always matched the reality at the station. We have so far had zero issues with our passes being accepted on every train we’ve boarded.
My one and only complaint with the current app is that every time, without exception, displaying current itineraries (the My Trips tab) and showing our passes (the My Pass tab) results in 5-10 seconds of lag before the details of these tabs can be accessed. This is stressful when trying to review information about stops on our current train, finding connection information especially on short layovers, and when showing our passes to a ticket inspector. It becomes an irritant.
I’m sure future travelers would benefit if these performance issues could be resolved, in which case this would instead be a five-star review.Show lessstultepuer
