Leave a Review Eurail/Interrail Rail Planner
DO NOT WASTE YOUR MONEY!!
The pass, app and website are completely useless. The app and website are so riddled with error messages, I have never been able to reserve seats through them. Their lack of customer service is also frustrating. In the reviews here in the App Store, their “support” (if you can call it that) responds with “please reach out to us”. Well I have been in constant contact with them and their support is just as useless as the app, pass and website. I’ve reached out to them multiple times with zero viable solutions from them other than to just go to the station an hour beforehand to wait in line. It’s so frustrating wasting hours at stations… when this could be easily remedied in minutes through an efficient and reliable online service (which Eurail does not have). ***Update: I can’t even use my pass. None of the stations will take it so I’ve had to purchase tickets out of pocket. It’s a total waste of money and their support will only exchange it for another pass (which will prove to be totally useless again). It’s a total scam. Don’t waste your money!Show lessDgressette
Developer Response
Dear customer, Thank you for taking the time and leaving us a review. Unfortunately, it is not possible to make seat reservations through the App, these are to be done on our reservations portal. I hope your issue was solved by our customer service support. If this is not the case, we would be happy to review your case once more. Kind regards, Camilo Social Care Specialist Interrail.euDon’t use this app
Instead, just book the tickets you will need directly from train company or at station. I got a four day unlimited pass because I didn’t want to be tied to an exact schedule while traveling. Unfortunately this pass is no where near as simple as showing up at the station when it works for you. You still need to reserve seats on the train you plan to take (which costs extra) and the app is BARELY functional in this regard. It took myself and another person approx 1.5 hours to accomplish this task with the help of google/Reddit/previous frustrated customer comments. The mobile app pass number they give you isn’t your actual pass number, instead you have to generate this yourself through a cryptic process in the app? Then a ticket is generated, which isn’t valid since you haven’t actually paid for your seat reservation? Not the kind of issues you want to deal with when you’re trying to relax on vacation, save yourself the headache.Show lesscosmocat8989
Developer Response
Dear Customer. Seat reservations are not included in your Eurail Pass, but for a fee they guarantee you a comfy seat on busy routes across Europe. On most high-speed trains and all night trains, seat reservations are mandatory. Find out more on https://www.eurail.com/en/plan-your-trip/about-reservations. Kind regards, Ahmad.Absolutely Terrible - deletes trips/tickets
Every single time I’ve been on a train it will delete my entire pass, all my trips and tell me I have no travel days left. Seriously the worst possible thing that could happen. Run! Don’t use this pass. The customer service is a babbling repetitive chatbot. Bad, bad, bad.
So, I had my entire trip planned out and saved before I left. Perfect, right? Nope, imagine getting your ticket checked and nothing is there. No saved Eurail pass, so journeys, nothing - making you look like an idiot.
Also, we had to change part of our trip due to not being able to buy reserved tickets - yes that’s a nice extra cost they don’t really tell you about… non-refundable of course.Show lessStevo42565
Developer Response
Hi Steve, Thank you for taking the time to leave us a review. We are sorry to hear that you had issues using our Rail Planner App. Kindly note, for certain features of the App to function properly, a strong internet connection is required as well as the most recent update should be installed on your mobile device. In terms of not being aware of seat reservation costs, our Reservations Self-Service (our website) and our Planner tool on our App will indicate if a seat reservation is required when you enter your journey details. It could be that you had tried to purchase a reservation for a high-speed train very late, and unfortunately, as there are limited seats available for Pass holders, reservations for high-speed trains need to be made two to three months ahead of travel. In the future, I advise getting in touch with our customer support and letting our agents delight you with how to make reservations and investigate any technical issues with the App. They will always have a solution. Kind regards, Summer Senior Customer Service Agent Eurail.comWhat everyone else said
I agree with all the other negative comments about Eurorail.
The app itself is so buggy. It often says I don’t have any travel days planned or no journeys to add, etc, when I do. I have to quickly try and get the app to work before the train officer comes to check my ticket.
I agree that we should be able to add our ticket to our Apple Wallet.
By far the worst thing about the app is that we can’t use it to purchase seat reservations. We have to go on a browser on a computer (it hasn’t worked for me on a browser on my phone).
The Eurorail pass itself doesn’t seem like the most efficient thing because after spending so much money for the pass you still need to PURCHASE seat reservations which is literally so ridiculous.Show lessNetflix is my life??
Developer Response
Dear Customer, Thank you for your feedback. We are sorry to hear that you had experienced issues with using our Rail Planner App. Kindly note, for certain features of the App to function, a strong and stable internet connection is required as well as the latest update needs to be installed on your mobile device. Nonetheless, we appreciate your feedback and our relevant team are continuously working hard to improve the App's features to ensure that it is up to date and user-friendly. Kind regards, Summer Senior Customer Service Agent Eurail.comThis App Needs a Major Update
This is my first ever review for an app, however, I feel it is needed. This app needs an major update. It has has bugs left and right and is just not quick enough. Recently, I have been adding journeys to my unlimited pass and it would not show up on the ticket itself. This is a major issue if the train attendant thinks you don’t have a pass. The app needs a better and more efficient layout that will allow the pass to show up quicker. This makes when you have to pull the ticker up, much easier. It would also be very nice to see an integrated Apple Wallet feature. Whether or not it may be possible for the Wallet pass to update based on your journeys. It would be a feature that would be greatly appreciated. Also, for reserving seats, this absolutely needs to be integrated into the app where you can purchase them there. It is a hassle to purchase these tickets on the website. Also, there should be the ability to create multiple trips using one pass. That way you can organize trips much easier and don’t have to struggle to know which journey is which. I have been using this app for a couple of months now. It has been very useful and I have saved a lot of money. However, it really needs to be faster, more efficient, and more stable. With that being said, I hope that the suggestions are helpful and point a way towards improvement.Show lessChris Kovich
Developer Response
Dear Chris, Thank you for taking the time to leave us very detailed feedback. As the Rail Planner App works offline, so the timetable information is not always accurate, our Rail Planner App thus redirects customers to our website to purchase seat reservations. In terms of creating multiple trips, only one trip can be connected to a mobile Pass and all your journeys need to be added to that trip. However, we are continuously working hard to maintain our App and improve our features to ensure that it is up to date and user-friendly. Best regards, Summer Senior Customer Service Agent Eurail.comBuggy Journey Planner
I’ve added my pass and the app does an excellent job of activating the pass and allowing you to allocate your days by building a Journey. However after doing all the work to build a journey and select my train rides and using my allocated days the summary page no longer references my journey correct. It shows that zero of my days are used, but when I click on the day it says day already used. This is a problem because this is the way you book a train and pull up the QRC later for booking.
Edit: As a workaround if you need to be able to “show ticket” for any of your used days you can go into your trip and toggle one of your train legs off and back on. This somehow refreshes everything. This made my pass summary page update with the tickets for each day.Show lessWhyAutoPlayLoudAds
Developer Response
Dear WhyAutoPlayLoudAds, I sincerely apologize that you find our app to be unstable. We're always searching for new ways to improve our app. If you have any questions or encounter any problems, please contact our customer service. I wish you a happy and unforgettable journey. Kind regards, TacioPoor Quality- Critical Errors
It is obvious to me this app has not adequately developed or tested. First there is a DOB translocation error which changes the DOB fro what is specified in the pass order. If the date doesn’t match my passport there will be issues for every trip I expect.
Second, when you rest a second folder in the My Trips tab, you cannot connect to a mobile pass, only a paper one. Tried multiple times, error is reproducible.Show lessRjyba37954
This App Is So Bad - I’d Rather Write off a $400 LOSS
UPDATE: I felt I should update my review to reflect that when I cancelled my package online I was refunded in full without even requesting it. They’re at least reputable so I’ve changed to 3 stars. It was a while ago I had my bad experience so hopefully they’ve improved.
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The worst and most confusing UI ever and I am very experienced with various UIs. Frankly, I can’t tell what I can do in the app, where I purchase seats, why I’m having to buy 1st class seats when I bought a 5-day 1St Class package. Maybe the worst app I’ve ever used….definitely the most costly.Show lessBuc Fan
Biggest scam, don’t buy! Go through rail lines!
Bought two of these passes just to take one train ride that appeared to be more affordable (including reservations) than buying single tickets. After buying passes and going to purchase reservations, we were unable to purchase them. They were completely sold out all of the sudden for the date we were traveling. Yet tickets were still available direct from the rail lines. So we had to cancel our passes and buy direct from the rail lines. Dumbest waste of $65. Who only offers 85% refunds??? Such a scam!!Show lessMaaxximus
don’t download
i’ve been backpacking europe for about 4+ months now, and i can confidently say that even an unlimited rail pass is not worth the money. i paid around $500 (just got out of highschool, so this is a LOT for me) for a 2 month unlimited rail pass, only to realize i would’ve spent substantially less had i just purchased train tickets elsewhere. any time that you’d like to make a long journey you will have to pay for a “reservation” ranging anywhere from 6 euro (eastern europe) to 56 euro (western europe) PER LEG of your journey. you can’t even purchase the reservation through the app either, you have to go to the eurail website which is substantially worse than the app itself. any bad situation i’ve been in on this trip can be traced directly back to the eurail pass, whether it’s being stranded in germany at 4am, losing $30 on a reservation for a train that doesn’t even exist, or having to search for a bus stop in czechia to continue on my euRAIL pass journey. if you are looking to get around europe i highly recommend using omio or just buying your train tickets at the station. i wouldn’t wish the stress this app has caused me on my worst enemy.Show lessDec_Brown922
Developer Response
Hi Dec_Brown922, I am sorry to hear that your experience with the Pass was not good. Most high-speed and all night trains require a reservation booked in advance. If you want, you can avoid paying additional reservation fees by taking another type of train or an alternative route. It might not always be possible to do this, but it’s worth trying! You can see how this works on this page of our website: https://www.interrail.eu/en/plan-your-trip/reservations/can-i-avoid-trains-reservations .
