IBX User Reviews

IBX
IBX
Independence Blue Cross

Top reviews

  • Buggy

    I have been trying to look up providers for at least two weeks and can’t. I keep getting a screen telling me there’s a problem, even with the update.
  • Easy to use

    The IBX App gets me to where I need to go👍🏽
  • So much better with some of your recent changes

    The new app is so much better. Your login actually works and seeing all my claims information in this layout is super helpful.
  • Easy app to get the info I need

    I quickly got to my ID Card and was able to use the app to find the claims I needed to view
  • Can’t even register

    Trying to setup an account on an iPad and I can’t get the keyboard to display numbers. What a piece of crap this app is.
  • One of the worst!

    Rarely have I come across such awful apps by a big corporation. The Aetna app is leaps and bounds better. You log in and then it works!
    With this one, logging in is a pain. Auto logs you out in a day. You have to accept the privacy policy every time( which mind you, you have to scroll through all the way to check I accept). And then you are greeted with an error. Forgot checking your claims, finding providers. Befuddles me how incompetent the developers and the QA folks are to put such a buggy app out there. You’d be fired for this gross incompetence!
  • Seamless Health Management!

    The IBX app has significantly improved my experience with Independence Blue Cross. The intuitive design makes navigation easy, and finding information is quick. Key features like viewing ID cards, tracking claims, and finding in-network providers are all easily accessible. Overall, the IBX app simplifies health insurance management and provides valuable wellness resources.
  • Interesting company

    Love it!!! I used this app and love the company. Has helped me and my family for years and really appreciate the help!
  • I love this app

    Helped me find a doctor that cured my cancer👍
  • Recently updated and much better

    I stopped using app for some time but recently downloaded and used again and was able to pay my bill and download few documents I needed. Thanks IBX!!!

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