Leave a Review IBX
Worthless
I tried to select a primary care provider on the IBX website using Safari on my iPad. It kept giving me errors and wouldn’t let me do it. So I downloaded the app on my iPad to try doing it that way. When I try in the app it says “this service isn’t available on this platform” and then lists the platforms it is available on, which include “iPad app” and “iPhone app”. I am using the iPad app and obviously that doesn’t work, not sure what platform it thinks I am using, but this app and the IBX website are horrible. The only thing I have been able to do on them is to set up recurring payments, which of course IBX wants you to do. Setting up service is another story entirely, IBX evidently wants to make that as frustrating and hard to do as possible.Show lessEastCoastGardener
Needs a LOT of work
I just downloaded this app today and I’m already close to deleting it. Every time I try to search up provider information, or just regular functions in the app it says “application error”. The app is supposed to be for on the go convenience. It’s very inconvenient for the app to not work. I’ll update my rating when I can actually use it appropriately.Show lessBluPhoenix95
Collects your search data?
Beyond the fact that it completely stopped working after the most recent update, I reviewed privacy settings… Why the IBX app needs to collect my Internet search data, I have no idea. I deleted it for health insurance companies once again being more intrusive than they need to be.DPDPDP73
Recent update broke PIN & Auto-Login
The app is serviceable, however the most recent update seems to have broken the PIN Login & Auto-Login features for me.
I’ve repeatedly set these options in the Device Settings, and have uninstalled/reinstalled the app several times to clear the app data and start fresh. I’m running the latest iOS (14.6) as of this writing.
The app seems to set up these features on first run after reinstallation, but I always get an error message “System Unavailable - Please try again later…”, and then must login w/ User Name & Password.
Additionally, if I disable Auto-Login and try using *only* PIN Login, it tells me my PIN is incorrect, even after I’ve setup and double verified the information.
IBX, will you please review & resolve this issue?Show lessKayEssKay
Pretty fn useless
This app is handy for displaying my Insurance Card, but nothing else. Am trying to find a Primary Care doctor and this app can’t find one within 25 miles; even though there are dozens within five miles of my location.
There’s a specific doctor I’m looking for but i can’t search by name or by medical system (UCLA). I can only search by specialty and i get no results within 25 miles. Sheesh!Show lessDangonzz
Terrible — No support for Face ID
This IBX app is frustrating. It requires you to log in with a password every time you want to use it. That’s not too bad, except if you forget your password, it’s even more frustrating to reset it because it asks for your ID, but it is not clear what numbers on your physical card are needed to be entered. And heaven help you if you try more than three attempts too close together in time — you are locked out for 15 minutes.
Come on, IBX, spend some money on a good developer and add facial ID support for us forgetful users.Show lessVR Author
Information not up to date
This app looks decent, but that’s where the positives end. The app is just not useful and does not have up to date information on your claims. When I use the app to search for claims, it says I have none, even though I’ve gotten numerous prescriptions through their health insurance. The Price-A-Drug feature is broken; try searching for any drug, it won’t find it. Prices for drugs are also inaccurate and not current. Totally useless. But what can you expect from a terrible insurance company that charges you exorbitant prices for drugs you need just to stay alive?Show lessFJBicker
Problems
Problems adding card to my iPhone wallet other then app is good main reason I downloaded it was to have a copy of the card in my iPhone wallet and it won’t even go there !whatxitxis
Could be better
Right off the bat, this app is disappointing. The login screen doesn’t support password managers (neither apple’s built-in solution, or 3rd party managers). My health information is the most private data I have, and I’d prefer to keep it safe using a complex, unique and safe password. Once you do manage to log in, no support for FaceID or TouchID.
Inside the app itself, the interface is slow to load, and feels outdated. Needs to be more responsive and the the design needs to be updated to match the website and/or modern app standards. UHC has been a leader in the mobile app game for insurers, and IBX should take a page from their book and rebuild this app for 2020Show lessHeimkev
Developer Response
We are very sorry to hear about your negative experience. By using our Passcode Login option via Account Settings, the app will automatically open if your phone is unlocked using your phone's security features (Thumbprint or Facial recognition). If you are still unable to to utilize the app, can you give us a call by contacting the phone number on the back of your ID card? We'd love love to assist you! We certainly appreciate your feedback and will take it into consideration as we are constantly working to improve all of our features. Thank you for being a member!More trouble than its worth!
This app is a pain to use! Forget about using the password app with it. You will need to type in your password each time. It also doesn't work with Touch ID. There are also multiple errors while opening the claims overview. Probably the worst app I've seen in quite awhile. It does seem like the app was developed by a 5th grade computer class as their first project. Not what i would expect from a multibillion dollar company.Show lesshpmarc1
Developer Response
We are sorry for the inconvenience. Please try using our Passcode Login feature via the Account Settings to enable your phones security features as part of your app login ! Thank you for your membership!
