Leave a Review IBX
Account lockout 3-5 business days!
January 16, 2020
The web portal team contacted me by phone and email today. It’s been 10 business days since I reported the problem below. I informed them that after reporting the problem below with logging into IBX using mac iOS and iPhone, I WAS ABLE to access the account I created by using Microsoft Windows Explorer browser instead of Safari iOS. Fortunately I did not have to wait the 3-5 business days for them to get back to me! After logging in using Microsoft Windows Explorer I WAS able to Confirm my email account. THEN I was ABLE to login to the iPhone IBX app. The IBX iPhone app has been working smoothly and is very easy to use and navigate!
[January 2, 2020
Unacceptable! Just started with IBX yesterday, January 1, 2020. Their web portal was down and still is. I Created a new account, but experienced an account lockout. Called them. They said their web portal is down. They will submit a ticket to the web portal team and the web portal team will get back to me in 3 -5 business days! I haven't been able to login to even use the app! It allows creation of your account, but once you create the account, it requires email verification. The web portal sends the email to you, you click confirm and then it goes to a web page that says ‘error forbidden’. Then your brand new account is locked out and will take 3-5 business days for the web portal team to get back to you!]Show lessOwl iswell
Developer Response
We apologize for the inconvenience. We did experience a temporary issue during this time and you now have full access to our application. Please feel free to contact us via the number on the back of your ID card if you continue to have any issues. Someone will be able to assist you with resetting your password or gaining access to your account.Barely useful
Somehow this app manages to be less useful than IBX’s call center or website, and that’s a tall order. Provider search alternately does not work at all or gives back unhelpful results; “my benefits” section tells you NOTHING about your benefits; navigation is maddeningly difficult. And somehow it’s probably better than other health insurance apps.Show lesspodrzebie
Worked fine until update!
With the new update I am unable to sign into the payment options. My account has been locked for a week now even though the message says “wait 15 minutes before trying again”. I’ve tried multiple times to talk to a representative but I’m given nothing but 3 different help numbers that lead me to the same place. No one seems to work at this affiliated ‘customer service’ company. Highly unprofessional and I will be enrolling with a different provider next year.Show lessJust a number to them.
Developer Response
We apologize for any inconvenience. Please try using the Forgot My Password option to reset your account once you have waited 15 minutes following locking the account. If you continue to have an issue please contact us via the phone number on the back of your ID card ad we will be able to assist your access your account.Excellent App
It's nice to be able to check on billing and approvals in one easy place instead of making phone calls & shuffling through papers.Jade1515
This app does not work!
This app does not work. Not on my iPhone nor on an iPad. I have called Blue Cross numerous times over the past 6 weeks and have been told each time that info of my problem has been passed to tech support and it will be fixed. It still has not been fixed in 6 weeks! What’s the point of the app if I can’t see my billing info or pay my bill online! Extremely disappointed!!!
Gave this app one star only because zero stars is not an option!Show lessAm080808
Developer Response
We apologize for your inconvenience. Can you confirm your name and or username?Also, can you confirm what Phone version you are attempting to download the application onto? As an FYI, on iPad, please utilize the Safari browser on your tablet to utilize our full Desktop application. We will begin troubleshooting your issue once we can identify your account. Thank you for your patience.App from 1997
This app is clunky, slow, and encounters an error when trying to automatically log in. I swear this app was developed in 1997 given the interface. It amazes me when apps are this low quality in the year 2019. If you’re feeling nostalgic for dial up quality online experience or if you love staring at “Please Wait” while endlessly waiting for the app to load then you’ll want to download this app.Show lessWhy pay twice
Mobile site better than regular website
I had many problems/fails using IBX online on my computer. After downloading the mobile app everything worked great! Haven’t had any problems so far. Easy to use and navigate.Soma lover
Recent changes caused major battery drain
This app can no longer be recommended especially if you use apple health with it. Turning apple health integration on causes the application to crash a lot. Additionally it drains the battery like there's no tomorrow. Additionally, the doctor finder is useless if you are not within the Pennsylvania area as you cannot switch it to national blue card PPO.Show lessgen->rev
Slightly better than IBX web experience
You need to listen to me. I know you probably have months of regulatory hoops to jump through for every incremental update to the app, but if you want to provide a service improvement that will take you from 2 stars to 3 stars, simply remember the f&$&ing payment information and allow automatic payments. If you want 4 stars, allow the user to choose to remember them for next session or allow fingerprint ID. Your mobile website UX is so bad - SO BAD, that I tried using the full site, and found that the full site is attempting to display itself as cropped mobile. Take your left shoe off and hold it by the toe with the heel facing you, and strike your own head with brute force repeatedly 15 times per day until it is updated for allowing the app to go out as is. What happened, did you really not fight to get the client to agree to save payment info? Is the billing service really that expensive to contract out? Fix it please, because Americans no longer have a choice between having insurance and not having insurance, and Aetna is far more costly than IBX, and as a value-add, the mobile app is presently on the cusp of usefulness.Show lessDub
Could use a lot of work...
The app doesn't let you remain signed in. So if you have a long password, you'll be spending a lot of time entering that in on the old iOS 6.0 keyboard that the app still uses (ugh). You also can't paste your password. A good idea would be to have a quick PIN option (like a four digit pin).
Otherwise, the app is too "flat". I don't like the swiping at the opening screen. I'd rather just a strait-forward menu. It makes it more easily navigable. Also, we should be able to edit our medical histories from within the app instead of being directed to use a computer.Show lessRegBarc
