Leave a Review Tebra EHR, PM, Billing (Kareo)
Ughh
I cant even log into app.. my doctors office just started using this app and i can look online but no test results ahowing it just shows the doctors note. This app and the online version is uselessmolly2583
Errors
Keep getting errors whenever I try to literally anything on your practice appkareo user
Absolutely terrible product
This company is absolutely terrible and this app is pure garbage. I have a small business as a sole provider and purchased this service because of the portability and customization claims.
The app simply doesn’t work. Constant crashes, patients are missing in the app, can’t send prescriptions.
The online version is no better. Customization is minimal and not what was promised.
From a customer service perspective, Kareo is so frustrating. It’s difficult to reach someone by phone although they do send frequent automated emails from a “success coach” and you can make an appointment to discuss issues (usually days to weeks in my experience).
Please read the fine print before signing up with this company! There are no trial periods which is usually the sign of a bad product, and is absolutely true in this case. Once you sign up you are stuck with it for the entire agreement period, which was 1 year in my case. I was able to get 4 months off of my agreement after explaining that the service offers nothing that was promised. There are MUCH better alternative out there for small practices. DONT WASTE YOUR MONEYShow lessBbbfksismsmfke
Can’t login
There is no way to log in with the app. I have no problems with the website but this app doesn’t work at all.Bigred49531278
Holds records hostage
platform isn’t terrible for scheduling
billing is a NIGHTMARE even for professional billing companies
Terrible customer support
then when you cancel they hold your records hostage and you have to pay them 1000s of dollars OR you can download every single patient upload yourself to maintain your records for 7 years
very illegal
unsure how they are even in businessShow lessMyWazooloo
Slow and constantly having to input login info
Understandably, it doesn’t have all of the aspects of the browser program, but it is excessively slow/glitchy and the worst part is I have to constantly input my login info because it is not saved/remembered.Eddie/Eleu
Necessary functions aren’t working
I’m the office manager for a private practice. We use Kareo for our medication providers. I have issues with Kareo in general, but have been, for the most part, pleased with the app until recently. As of a few weeks or so ago, the agenda/calendar function basically no longer works. It doesn’t let me filter providers or locations and doesn’t even populate them. All I have is the option for “all providers” and “all locations,” which shows me absolutely nothing. There’s effectively no way for me to see daily or weekly schedules through the app. The lack of updates on this app worries me and I wouldn’t be surprised if it becomes abandoned.Show lessMeeeeeeffdsuce
A Few bugs
I’m having trouble scheduling appts on the app since it won’t let you select a visit reason. Need this feature to schedule while on the go.
Also issue with checking people in and out on the app. Also a necessary feature while on the go.drchrissymac
Office manager
It not easy to make a new appointments
I have log in every time if I would like to open Kareo app
I can’t cancel appointmentsMagdaAlina
This app rarely works
Full of errors and blank fields that should be populated, this app is virtually useless. I have submitted help desk requests with no response or improvement for over 6 months now. Might as well not have an app when you can’t even schedule an appt in it.Poopscute
