Leave a Review Frost Bank
Extremely Slow to Update
This app used to be amazing, but for some reason, the app stopped updating my account standings in a reasonable amount of time. I can pay a bill online that used to show up in my transaction history within two business days and it now takes a week to show up. It's 2023 and the entire world has a digital footprint on it. Can we not get real time transaction activity?Show lessSeriously Though....
Long time customer, I like the app
I’ve been with Frost Bank over 30 years and love their service. Their app is very easy to use. I like being able to put a note next to every posted transaction. The freeze and unfreeze option is pretty cool, too. However, when unfreezing a card, it states card is ready to use immediately, but sometimes takes a few minutes to allow charge to go thru.Show lessFrost bank app
Banking
I have been banking at frost for 20 or so. This bank has been there for me good time and bad time financially. My beautiful daughter passed away. Even the ppl that had retired showed up for her service they were all there to support us the South branch Thank you. Happy New year!titus 6061
Savings Account opened
We had Jessie today who was so nice & helpful. We were waited on within just a few minutes, which is huge because when you go into most banks today you usually have to wait a very long time to speak with anyone to be helped with account issues. Thank you Frost Bank & Jessie for the outstanding customer service that we received today and that we receive most every day we go into our Pearland branch!Show lessThe Awesomest guitar player
Great App
As someone who likes to avoid going into the bank at all costs, I rely heavily on digital banking which requires a solid banking app. I was pleasantly surprised to find the Frost banking app feels solid, smooth and quick, looks clean and modern, and is very user friendly. It rivals the likes of Chase and Wells Fargo—which both have great apps but can sometimes feel clunky. It almost feels as if it’s running on a Microsoft or Apple platform, which I appreciate. Even the external account updates through Plaid is very quick. And there is in-app chat with customer service, which some of the largest banks don’t offer.
Some things I’d like to see:
• Automatic sign in with Face ID (iPhone) - I feel as though having to tap to log in with Face ID is inefficient. If Face ID is activated, it should initiate automatically upon opening the app.
• Push notifications - I would like to receive a push notification from the app for purchases/direct deposits as opposed to a text message.
• Support to receive RTP (Real-Time Payments) from external accountsShow lesstylerdutra
Love Frost
I love banking with Frost, love the APP, and even when lately they have change a little, but I use to have people in Customer service that will know me very well and now they are gone or transfered. Also with technology I don’t go as often to the bank as before, but when you call if there is any problem they are always wonderful in taking care of you. But I definitely love Banking with Frost and recomend it to whom ever ask me!!Show lessLaChica-Unica
Frost is the best
My family moved to Texas in 2007, we opened a bank acct at Frost bank. Since then we stayed with Frost Bank. They always do above and beyond to satisfy every transaction and customers. When My sons turned 15, I also opened a bank acct to Frost for them. We Will be banking with Frost forever.?araykopo26
Mobile banking
Frost has the best by far mobile banking system. Very easy to use and offers a wide range of banking services. Our town does not have a Frost branch but I would not use any other bank. Can get it all done remotely. No bank is offering any degree of lobby service anymore.Willowdude
Annoyed.
It’s frustrating to try over and over again with the same exact photo of the same exact check and the app repeatedly says the pictures aren’t good enough when I’m following all directions. It’s ridiculous i can’t make a black piece of paper behind the photo any darker. I just need to pay rent but can’t deposit a check bc my photos aren’t good enough for the app. When they definitely are. The rules should explain a little more for what makes the perfect photo for this freaking app.Show lesskkadams3
Developer Response
Good afternoon, we're sorry to hear about the inconvenience with our mobile deposit tool within the Frost app. In order to go through with further troubleshooting to fix your issue, please give us a call at 800-513-7678. Sorry once again and hope you have a great day!Simple app, easy to use
I have multiple personal and business accounts at Frost and it is incredibly easy to switch between any account I need to deal with. The simplicity & design of the app makes it easy to get to exactly what I need without complication. Moving money around couldn’t be easier. Frost makes it so easy to take care of my businesses and my kids’ accounts and our household.Show lessagkessler
