Leave a Review Frost Bank
Your support
You have been the greatest! Been with me through so much I’ve suffered the last few years. From budget cuts at work, dropping me to only 30 hours a week and I nearly died from Covid last month, but I was secure knowing that my bank was taking care of my accounts. My prayers are for all of you and God bless, Frost Bank. Deborah Denise McDaniel, LVNShow lessdebbie mcdaniel
Frost your the best!
My husband and I started as newlyweds with Frost in 1979. We never regretted our choice. Frost was there for us through good and bad times.
I recently had to deal with my sisters bank and it was a nightmare. I never spoke with anyone from the United States. When I went with her to a branch location it too was such a terrible experience.
I love when I call or go into a Frost branch I am treated with such respect. At 70 years old, being invisible is a standard, but never at Frost. Thank you for seeing me. Carol SchuhShow lessvisible!cls
Hate the home screen pictures
I have a severe phobia of lizards and amphibians. Why does this app need to have pictures of these on home screen? Not everyone views it the same. Beauty from one perspective could be cause of death for another. I almost fell off a flight of stairs in fright while attempting to view my balance. Please this isn’t the first time I’m dealing with this almost always you’ll have a lizard on the home screen of the app causing me to go into panic attack and I have to ask someone to remove the app from my phone because I’m too frightened to look. Is there a way to disable this I don’t want to see a lizard on my screen again while launching the app!Show lessFrustrated-Patron
Developer Response
We are sorry to hear about your experience with the photo of the day on the mobile app. These photos are selected from our customer's submissions. We will certainly pass on your concerns on these types of photos to the appropriate team. One thing to mention is that these photos are updated daily and should not be on the login screen as of today. Thank you for being our customer! Frost Digital ServicesMore Privacy
I don’t really have much concerns with the app; however, I am not happy with the white background. I feel when I pull up my bank accounts with the app, it’s so bright where everyone would be able to see. I normally have to deem the light on my phone, before I pull up the app. I believe before it wasn’t as bright as it is now. Overall, I can’t help but love Frost Bank.Show lessJJ💋
Why not designed for use with older versions of iOS?
It is irritating that some app updates, including this one, may require a person to update their iOS, which consumes more space and may in effect render a phone inoperable.
Further, if you continue to do updates make sure they really are that much better than what existed. Constant updates with marginal improvements and also annoying.
iOS updates is a sneaky way apple makes people's phones become obsolete or inoperable thus requiring a new phone. Your app requiring newer iOS is further supporting the apple greed.Show lessNoonen
Slight improvement
Slight improvement with today’s new update. Can at least see all four of my accounts on the same screen. Still the account transaction view has way too much white space between transactions requiring excessive scrolling. Location functionality is still very bad. My location isn’t even centered on the map! Please provide an option for list of branches by distance rather than the inadequate mapping. Finally, please fix Mobile Check Deposit. In previous versions the app automatically moved to step 2 for endorsement image after accepting step 1’s front of check capture. Now we have to press another button to move to step 2. Fix these three things and you’ll be back to 4 stars.Show lesssummit cruiser
Developer Response
Thank you for reaching out to us. Customer feedback is key to our improvement, so we certainly appreciate it and will be sharing it with our team.Needs improvement
Update 11/19. Developer contacted me apologizing and claiming they have done updates . Of course they didn’t address the ones on this review. Was not expecting to have them done so soon, but should’ve acknowledged them. The response seems like a “canned message”.
Downgraded to 1 star.
The looks are OK, but the functionality leaves a lot to be desired. On the Chase app I am able to use face ID as a single login to both personal and business accounts, here I cannot. Not understanding why. Also, why can’t I use face ID for a single account even when selecting the account I want to access? Obviously it has been proven that FaceID is very safe. Not sure why spend money to “modernize “ a look vs provide better features. ThanksShow lessfroglover125
Developer Response
Hello, We’re sorry to hear you have been experiencing issues with the Frost App. We have continued to make updates to the app, but if you're still having problems, please reach out to an Internet Banking Specialist anytime at (877) 714-4932 for assistance. Thank you for being a Frost customer. Frost Digital ServicesNew update breaks and beautifies
You can’t believe that both the website and app can benefit from large gaps between accounts or menu choices- I’ve had to zoom out of the web page and doing a funds transfer on my iPhone 11 Pro is ridiculous, with 6 drop downs or blanks not fitting on one page or even close to it. Makes errors easier and operation annoying. And they dropped the color coding of deposits vs withdrawals. Who signed off on these changes?? 2 steps forward...Show lessZach Brounoff
What New Enhancements?!?
I’m a fan of the outstanding customer service at Frost, but technology has never been their strong suit and this app update proves it. For my use, there are zero improvement for the banking aspects of the app. The app changes are simply a white background and a lot more blank space. I like the layout of the old app much better- I could see more information at once. The new one requires much more scrolling for no apparent reason other than some consultant told their tech team that this was a more modern look and feel. Maybe so, but it’s harder to use. I was excited when they announced the new app, but this “upgrade” is disappointing.Show lessJohn in The Fort
Latest update
The app functionality is fine, but the update puts design style far over usability (at least on iPhone 7 Plus screen).
There’s too much negative space to scan transactions by eye. You have to scroll back and forth and keep track of numbers in your head. And why does my name have to take up top quarter of the screen? Am I going to forget?
The contrast on day separators is too low :(
After all that whining, the fonts are much better :)Show lessEnkaybe
Developer Response
Hello Enkaybe, Thank you for your detailed feedback. We appreciate your comments and will forward your thoughts on to our design team for consideration. Thanks again. Frost Digital Services
