Leave a Review Frost Bank
I love frost
Every single time I’ve had to connect with either the customer service folks or any local branch, their staff has been very well trained and professional. Absolutely excellent service. Closed my accounts at 2 other banks because their service couldn’t compare to Frost.c ceder
The Best
I have been with Frost many years now. I live out of town where there is no branch. I do not find it a problem since I have access to funds through the grocery store or an ATM. When I call they are very polite and helpful. I can always understand the customer service people. English is their first language.Show lessTipatina68
Glad I chose Frost
I’m not one to ever write any review . but with all I been going thru I must say Frost had my back and has handled everything 100 percent with my checking and savings . I am thankful for the 24 hour customer service support . I would be lost without Frost . Hey I think Ill make A commercial that says , don’t be lost Bank with Frost , lol. I’m happy and very satisfied with there compassion and kindness when I need them . Thank u Frost for making my banking a lot easier. I would Recommend Banking With Frost to everybody I know , I can Trust Them , and I Really Appreciate all of Frost service, . Sincere A Happy Customer , . JJ 2022Show lessNever Lost Thanks to Frost
Mobile deposit works sometimes
I’ve been with Frost for 9 years. I love the bank itself. However, the app used to work great and suddenly my checks aren’t able to be read when I try to make a mobile deposit. This forces me to have to drive to the bank since my payroll checks aren’t direct deposit. I’ve had the same job for 6 years, same type of check, and never had this issue before. Every once in a while I’ll get lucky and the mobile deposit works again.Show less_cali_girl
Developer Response
Good morning, Thank you for leaving a review and we are sorry to hear that you are experiencing issues with our mobile deposit feature. In order to go through with further troubleshooting to fix your issue, please give us a call at 800-513-7678. We look forward to hearing from you. Have a great day!Amazing!
I love Frost with all my heart. Even though their mobile app could include more features, it has a very nice and modern feel. I love how my paychecks are always 2 days early and how they’re able to help me during tough times by refunding my overdraft fees.
I’m always look at the little things, but I think it would be amazing if they added the customers name to the front of their card and have the year of when the person became a customer below the name and have the text slightly raised. Maybe even add back the security Visa Dove hologram on the back and move the contactless symbol on the front.
But other than that, I’m very happy with Frost and don’t plan to move banks anytime soon.Show lessNoahForlee
Most Difficult Account Opening Ever
I opened an account online , received a debit card in the mail and was ready to transfer a sizable amount over from previous bank. Tried to log in to app but said I was locked out and that I had to call . Hours later and 4 different phone calls and the most recent bank rep proceeds to tell me I must answer some security questions to unlock. I answer all successfully then she tells me I must come in to branch to unlock and be able to use my account. Needless to say I will never begin to do business with Frost, mainly because they made it nearly impossible to even open my account.Show lessTCSC25
Developer Response
Thank you for your feedback regarding your account opening experience. We would like to speak to you directly to log a formal complaint about this. Please reach out to one of our Telephone Customer Service Specialists, available 24/7, at (800) 513-7678.Love it but….
Overall, I really like using this app. By far one of the best, but I can’t give it 5 stars…yet. My issue concerns making a payment, as the Payee list is oddly sorted. The payee list is sorted alphabetically on the web browser, so I can quickly scroll through to find the payee. That should probably be the default in the app as well. You could even add the option to sort the list in various ways (name, last paid). Or perhaps add a search option at the top to find it even faster.Show lessKinda Picky
Review
We have been with Frost Bank since the 1980’s. There has never been a time when we thought to change banks. Frost staff are exceptional people, with the best behaviors and has come through for us many times over the years. Whenever I get a chance to talk banking….I give kudos about my bank!!!
PatriciaShow lesspattybill4850
Great App
This is an awesome app; it was way ahead of its time with the picture-deposit feature. And I always have help from the customer service number on the app to answer any questions and solve any problems. It took a lot of banks to catch up with Frost’s iPhone app.upriser7
Petty but annoying
Ever other financial app I have automatically prompts for security password or face recognition. Frost requires me to push another button. Why would I go to the app if I didn’t want to access my accounts? Why the extra step. First world problem for sure but annoying, nonetheless.Sam - Houston
