Leave a Review Frost Bank
New design is all form no function
Really disappointed in the new design. Terrible use of both color and space. Looking at an account you can now only see 3-7 transactions on screen at a time due to a substantial amount of unnecessary space within the list items. You used to be able to see upwards of 12-15. To make it worse the color in the sub headers for the date of transaction is such a light shade of gray you can hardly see it. They’ve severely reduced the amount of information that is visible on screen while also destroying the visual hierarchy of what information is still visible.Show less19739hdkcks
Version update
When I log in it tells me to download the latest version. I press “update now”. It takes me to the apple App Store, but a new version is not available. I’ve reset my phone a couple times but still no change. Earlier in the day I could log in without this update version. Now it pops up every time i log in. Seems like this started after midnight. Not sure if this is Frost or Apple.Show lessDFW Roofer
Unhappy customer; poorly designed app
So many times when logging in I get a pop up saying my network is slow, this is with my iPhone X, (facial recognition) then it won’t even let me login manually, it’s so frustrating! I can login about 60% of the time when I’m at a mall or store. Shouldn’t it be most of time? And I get kicked off when I try to make mobile deposits.
They need to fix these things because Frost is a great bank. They are behind the times with their technology though.Show lessSalgal2135
Works well but could use some improvement.
For the bill pay is suggest changing it so that you have the option to schedule it to send out based on the delivery date or at least show the deliver date. Currently you can only see the delivery date on the confirmation page, after that it’s just gone. You also can’t edit the bill pay even if it’s scheduled in advanced, you just have to delete it and start over.Show lessDale00045
Login improvements needed
Many people normally use password managers to login and the app doesn’t allow you to use them or even to paste a password, which is a big issue. I hope they fix this. I wish you all would also tie directly into password managers.wunduhful
Works...
Works fine but wish the app offered budgeting tools and maybe automatic round up savings for daily transactions... Would really like to see the budgeting tools so i can see my income/expenses on a chart without using a third party app that is almost never able to sync with my frost account... Also would be nice if the availability of mobile deposits was more prompt... Most banks are instantaneous with their mobile deposits.Show lesskody.sherrer
A pattern of inconvenience
Have multiple business accounts with Frost. We’ve been pleased with the customer service of our reps, but there’s always some sort of absurd hoop to jump through in the name of “security.” The inability to paste passwords into this app, as many others have said, is a prime example. What purpose does this serve beyond inconveniencing your customers? You already have other safeguards in place to prevent multiple failed login attempts, right? Please take some hints from the major financial institutions and combine your security measures with practical usability.Show lessZoomdaddy73
Recent update causes app to crash.
UPDATE: Changing to 5 star review as the issue has been fixed!
I’ve always been happy with this app and how it functions in relation to my banking needs, however, this newest update causes the app to crash within seconds of opening it. Hoping you’ll get this fixed soon!DarlinHeart11
Weak Security Practices
I really don’t understand why everyone rates this app so highly. Either frost is paying for reviews, or everyone is using reused usernames and weak passwords for their banking logins. Since you can’t paste passwords, my wife makes me use mobile deposit because it’s such a hassle to sign into this app on her phone with secure usernames and passwords since we use randomly generated strong passwords. Frost is actively punishing users who use strong security like this by disabling pasting into the login fields. I have 1 extra star because of the availability of mobile deposit.
This is 2017. You’re better than this for your customers.Show lesstheonlylars
Needs improvement...
Works well with current IOS however if you have multiple accounts, it is very lacking. For example, you can't use the same phone number to receive messages that you use on another account and also why can we only use email for some types of messages and only texts for others? That's just stupid! Also why can't I link in to view multiple accounts from my business account perspective as opposed to being able to do it from my personal account? Another stupid non feature! Also haven't figured out why when I have multiple accounts that my fingerprint login feature went away! Wake up developers!Show lessTeXasRich
