Leave a Review Citi Bike
Great service
I don’t know about the normal pricing but since I live in housing it’s only $5.45 per month. That’s a small price to pay considering I get to fly down the streets, definitely beats taking the train for short distances 10/10
All that ☝️
And also the app itself is super convenient, and easy to use. Even has a helpful timer that keeps track of your ride. Just remember to properly dock it!Show lessIcarus 2255
Could not be more displeased
I think citibike is an awesome tool for people to commute and get places when the trains/buses/cabs, or walking, aren’t portions. I have my own bike but it’s been getting maintenance, so I decided to try out the citibike for the first time. The gear system on these things really isn’t that great, you can pedal very hard but not really cover that much ground like a true bike. Also on my second time ever, the bike would not lock in the station...it was 3 am, and the subways and buses were not operating properly. The man on the phone told me to go to another station where there were 5 docks a few blocks away. I get there and there was only one dock and Again, the bike would not lock! I was starting to get charged overage, so I called again and asked what I could do, and I was told unfortunately I had to go to another station. I said that I was just told to go to THIS station but that the guy was wrong because there was only one dock and that I just wanted to be refunded and if I could just leave the bike but that I couldn’t leave the Bike because I would get charged for damages ....he then hung up on me. I called ONE last time and the lady said that she would send me an email, that, if I DO get charged, the email will basically cover me. I cannot wait to delete this app and my account...just waiting to make sure I don’t get charged some ridiculous fee....never riding citibike again.Show lessssssfffffff
Group share not available
The group share icon/option is suddenly not available!! I have seen several comments on the reviews about this. Went out this weekend and wanted to get 2 bikes but couldn’t. I called customer service while I was out but they could not tell me when it would be available again and could not help me get a 2nd bike. Tried to get a single day pass at the kiosk but if you use your credit card in file you can’t get a 2nd bike! That makes no sense. I can pay for it and was willing to pay $12 for the 2nd bike. Customer service was not helpful. They did refund the $12. f you go the “help” section on the app it shows you how to do the group share still but it’s not an option. I got my membership because I wanted to be able to use it on the weekend with my family once in a while. Please refund me a prorated amount of my membership! I’ll just start using the local bike shops again. Lyft has notoriously bad/subpar software/developers so this is no surprise!Show lessshannon_212
Waste! Get your own bike!
It started out good at first with the bikes in nyc. Until you find broken, empty, and malfunctioning docks. Alot of the bikes are worn out and almost caused me to have an accident with the breaks not working. Thats just the tip of the iceberg, one random day when you need it the system will mess up and flag you, meaning you cant get a bike until you call customer service. By the time you speak to an agent you will have already reached your destination by foot! And the worst part is they dont even give you a credit for their crappy system error!. Overall just invest and get your own bike, its cheaper in the long run and more reliable than this junk app.Show lessMephistophelesss
Very easy to use!
The app makes it very easy to check out a bike and ride. I love being able to turn bikes in at different locations. Makes getting around in the city so easy and convenient. I wish the app would send an alarm/notification when time is almost up...or give directions to a nearby docking station with open spots. Also, many stations are either always full or always empty.Show lessKrash81
Broken Bikes and No Support
In my three weeks with Citibike, multiple rides have been complicated by broken bikes (flat tires and broken seats). What’s more, you can’t report this using the app and the only way to ask for a refund is through a support page in your browser (not in the app) that crashes frequently on mobile devices. I am shocked that such a popular service is so low quality, and furthermore that the company makes it so difficult to report issues with their bikes (you’d think they would want you to do this). All in all, I consider my short time with Citibike a total flop. I will not be using this service anymore.Show lesschurchy1123
Cancelling Membership
It seems not possible or extremely hard to cancel memberships online. While logged in and going to Help-cancel membership, they tell you to log in and follow the link to - manage auto renew -, you go to that link and it tells you to log in and follow the link to - manage auto renew (again I was already logged in on then site). At one point it seemed I accomplished turning off auto renew but then still go auto renewed an month later and the next month............ Finally called after diving into the internet to find their hard to find customer service phone number on a Blog.... and asked to just delete me account. They said they couldn’t do that and had to hold onto my information which I assume also include my credit card they keep charging..... um Why?? I will never citibike again in my life long or short. Unnecessary to make this so difficult. U win this one. Seems like it could be a good company as it rent shares bicycles but to go to this length to just cancel my membership speaks volumes of why CitiBike one of the good guys. It’s over citibike, just let me go.Show lessSvensie@88
Good but could be improved
Would be better if it had an option to select multiple routes like google maps might (going alone riverside park which feels safer than the street). Just to better estimate time of travel and maybe address level of safety as some areas are much safer than others due to where the bike lane is located in relation to cars. Also maybe adding a level of elevation feature/graph like google ? I could just pull google up but it makes more sense to keep it all in one app. Overall satisfied with the main features and functions of the appShow lessoiiiiiiiiiiiiiii
Great service - but only when it works!
I joined citibike as part of their generous promotion for healthcare workers and at first really enjoyed using the bikes for some evening exercise after a stressful workday. However a few days ago I picked a defective bike that wouldn’t dock properly (the green light comes on but the ride doesn’t end) and have now spent hours over two different days contacting the help desk by phone (twice) and email trying to resolve this and end my ride. The reps are nice but their customer support system is really ineffective - user beware! If something goes wrong you’re in for a rough ride.Show lessthe s.lim
Major systemic problems may trap you with a bike and extra payments
This sounds great until you try it. Rather than the awesome systems of other cities where you can leave the bike anywhere, here you must travel between docking stations even though the bikes are not electric. What this means practically is there MUST be an open dock or else you are stuck with the bike and paying for it even if you are done riding. If you are not lucky as we were not, every dock in the area was full or filled up just before we arrived. When you finally dock, it may be far out of your way negating the benefit of riding and causing you to miss you extremely expensive or important activity. We also had trips where because of docking issues, we had the bike for SECONDS over 30 minutes (didn’t even hit 31 minutes) and were charged the extra $4. This nickel and diming essentially easily adds up to double or triple the price until we found it would have been faster and cheaper to take an Uber. Suggest to avoid and make them come up with a better business model.Show lessMorpheusJudicator
