Leave a Review Citi Bike
My newest form of therapy
For years I’ve debated purchasing a bike. Not just to get around the city with ease, or to forego the hustle ‘n bustle of the MTA & cabs, but to explore areas of the city that I had not explored in the decade-plus that I’ve lived in Manhattan. With CitiBike, I can enjoy the best of the city.
Now that it’s getting warmer, I take a ride from the gym to the river every morning. It’s therapeutic, gets my blood flowing AND it’s convenient. There are docking stations everywhere I turn. The ease of using the app makes for an added bonus.
I recommend to anyone that wants to take control of their commute, explore the city at your own pace, or just want to break up the monotony of working out within the four walls of a gym (sorry, Equinox - still love you!).
Oh! Small apartment? Who cares? You don’t have to store it. Win. Win. Win. Win.
Tip: check to make sure the gear shifts & both breaks work to your liking. Also, seat before unlocking the bike of your choice, push down (hard!) on the seat to make sure it securely locks into place.
BIKE SAFELY!Show lessGilbert Eats 2 Much
Citi Bike is Revolutionary
I have lived in the city for 15 years. Traveling on the MTA and becoming increasingly discouraged as time has commenced during my time here with all the price hikes, yet conditions in the subways have not improved. I have only been a member of Citi Bike little yet the freedom it has provided has been revolutionary. A viable, fun, transformational - in that it also serves as an excellent source exercise which releases happy endorphins that flood your system(!!!) - form of transportation! I look forward to seeing how much money it saves me! And even if it doesn’t save me - even if not the change/trade off in what I get from being a Citi Bike member will be worth it!Show lessJLD2111322
Developer Response
What a testimonial! I couldn't agree more-- the fun, the endorphins, not to mention the savings. I'm with you all the way. Thank you so much for this review. It means so much to the whole team here to get feedback like this. Cheers, Jake & The Citi Bike App TeamA step-bk update-I care enough to vent out my criticism
The enthusiasm of the whole crew at citibike(tech, the ever-improving ground crew...) and their prompt responses online deserve five stars in every way.
As I read through the previous replies- I too am looking forward to the “plan a route” going out in full 4th in May.
When ppl complain and want to voice concerns they write it here but seldom do they take time to express their appreciation...
Ps Hope someday individuals could have the possibility of applying for an extended riding session-10,15mins without being penalized if going over 45 for like 30 seconds.Show lessBikie Angel
Developer Response
Hey Bikie Angel, Thanks so much for the update review! The whole team here saw it and it's much appreciated. Watch out for the 10.0 release this week. You may just get that Plan a Ride feature back. . . Cheers, Jake & The Citi Bike App TeamHelp!
I see the comments dating back to November of last year about needing the “plan your route” back on the app. Do you have any updates on when this feature will be back?? It is very much missed.
Also, I’ve noticed that searching for locations has been glitchy. I’ve searched for really well known places (that show up fine in google maps) and get zero results on this app. Not sure what the issue is, but makes it very frustrating since I had to go to Google, get the exact address and then head back to citibike app. The locations were: Century 21 Department store (I believe there are 3 in the city), West Elm (again multiple locations in nyc), Silvercup Studios (there are three main locations).Show lesscarmz457
Developer Response
Hey, Everything you write about is totally true and indeed frustrating. For Plan a Ride -- We gutted our app and had to rebuild this entirely. We did it over the winter to impact fewer people and are working to bring it back. It will come back by summer and be better than ever. Sorry about this and thank you for your patience during this period of growing pains. Search. Thank you for the specific examples. This is helpful as we're collecting data about when it works and when it doesn't. We're aware that it doesn't work more frequently than it should and are investigating solutions. Thank you for writing in. Your feedback is really useful to us as we continue our work to bring you a world class bikeshare app. Cheers, Jake & The Citi Bike App TeamNice new features, easy to use, but ...slow...
I upgraded from a version of the app that was a few months old so I don’t know what I missed in between. What I do see, though, is that it takes a very long time to zoom and scroll the app, and when you’re out there trying to get somewhere quickly and want to find a bike or dock and get going, this is very frustrating. It also seems that the Angels point designations on the map are sometimes way behind (it appears that I am often seeing the points from the last time I used the app, even if that was hours ago). This also makes it difficult to use.
Given that this is an app supporting a transit system, speed really should be a key priority.Show lessggtgevyggscybjgfed
Developer Response
Hi, This sounds like a really annoying problem. When you say, "it takes a very long time. . ." is it frozen when you first open it, or is it laggy-- moving as you move it, but just delayed? And the Angel points indeed should be up to date when you open the app. If you're able to, please email me directly at Jake@citibikenyc.com. I'd love to learn more about what's going on. Thank you so much for the feedback. As you said, "Given that this is an app supporting a transit system, speed really should be a key priority." I couldn't agree more and really want to get to the bottom of this. Thanks again! Cheers, Jake & The Citi Bike App TeamYears later, still no account access
This app want you to log in but provides no information about your account. Want to see your trip history? App can’t do it. Go to the website. Want to see your last trip? App can’t do it. Go to the website. Want to see your Bike Angels points total? App can’t do it. Go to the website.
If you’re not going to build account management into the app they very least you could do is provide a WebView with access to the website.
This app is good as a station locator, but that’s basically all it does. And you can get that from the website just as easily. Why even have an app?Show lessjdhinshej
