Leave a Review Citi Bike
Broken dock, broken support
Avoid.
I just finished my ride and docked the bike. It was securely Iocked although the system kept thinking I’m still riding. The app has no chat, no phone numbers, nothing. It suggested me to send an email. Doh.
Ok I left the bike locked in the dock still running and went home which was 15 min walk. At home I finally found a phone number in an email regarding my payment and called it. A support guy was keep saying I gotta go back to redock the bike. I wonder how given the fact it was dead locked and the most of all why should I take care of their faulty equipment. So here I am paying for the service I’m not using and having a zero support from the company.Show lessMakhmutov
app, bike & service spotty at best
The app consistently mapped me a half a block away from the station I was standing at and wouldn’t unlock a bike. Citibike said I could get a key instead. However, they wouldn’t mail it to me. I had to find a key machine (a mile past my job) and get a key. The key works fine. Problem is, there are rarely bikes available in the two areas and times (in Midtown) that I need them. I’m able to get a bike about 45% of the time I get to stations. After giving the service a fair shot, I asked for a refund of my prepaid year membership. The refund limit is 14 days. It took 7 days to work out the key thing. How can a person judge this service in 14 days? It’s been 3 months and 18 emails and the situation hasn’t improved. Great idea, poor execution.Show lessepl7727
Horrible for new users
We are tourists in New York and this system is horrible. I’ve already overpaid for either being a minute late to a docking station because it takes time is a tourist to figure your way around. I also learned later that you need to have the app in order to get single rides. So therefore we ended up paying for day passes. Unless you have the app loaded on every user’s phone you can get into a situation where you get an additional charge on your card and therefore pay more. 30 minutes is not a lot of time to get to another station and still get a decent ride through Central Park and arrive back on time without getting a late fee. Just got charged 12 bucks because we made it just a few seconds late.Show lessRhapAppUser
Gets the job done; room for improvement
Using it unlock a bike is quick and easy. The info about docking stations is pretty accurate as well my critiques are that it the map needs a legend to indicate what straight and dotted route lines mean, because I still don’t know. For a future release, I’d like to see a way to send the directions to google maps or Apple maps so I can get the turn by turn directions on my watch.Show lessCream of Gold
Great App - not good implementation
I’ve been trying out Citibike for my commute. But after 10 rides, I’ve come to the conclusion that I must find another option in the city. Bikes are very often: without functional shifters (or other mechanical problems) or unable to be removed from their docks. And when you’re in a hurry, or when the weather is such that you want to get underway, this proves debilitating.
Also, for a commuter, to arrive during rush hour, you have to hoof-it to the nearest bike because all bikes near transportation hubs are gone - or full.Show lesssingoutandshout
Unbelievable, magnificent, stupendous (choose any synonym you like)
I used to pay $120 a month to ride the subway as my commute to work. Now, I can ride back and forth for only $60 a year through my company’s reduced rate.
I now bike 8 Miles a day, and if I don’t do any other exercise throughout the whole day, I still feel good about my activity for the day.
It gets me to work in the same time (or less) than my two subway trains might take.
All the bikes work great, some are better than others but I’ve never had a serious issue with a bike. Some of handlebar grips slide over making the bell not work properly. Also, even though I ride up and down big slopes on the streets and over the Brooklyn bridge, I find that only 3rd gear is useful. I’ve tried 2nd gear going up difficult hills and it’s not strong enough. That being said, I can’t imagine anyone in their right mind ever switching to the first speed.Show lessJoeynz1975
Great.....but not so great
Just returned from a trip to NY and Boston where we rented bikes daily. App worked fine, bikes were in reasonable condition and we were off around Central Park! We then realized we had to dock every 30 minutes in order to avoid additional charges on top of the daily charge. In NY this really put a damper on enjoying the city at a leisurely pace because we were constantly looking for a dock (Central Park has only one at the entrance) before the mere 30 mins was up.
Went with Blue Bikes in Boston - much better at a two hour window before the need to dock. Great way to get around busy cities.Show lessFifidaisy
It’s Horrible--still
Isn't it obvious? You want to know if there are bikes at the dock. Then you want to put in an address where you're going to be riding. Then, you want the best route. None of this happens on this app. And most of the time the information is inaccurate as far as number of bikes AND NOW addresses. I understand things change quickly in the city but at least get the map part right--- it's so infuriating!
NEW~ the plan your trip feature is back, but won’t recognize addresses in the city- namely where I work, which is a major, well-know publisher. The other irritating feature is that the list of close-to additional options underneath gives addresses in New Jersey and OTHER states(!) Why? Shouldn’t that list be populated with NYC addresses first? It’s so frustrating.Show lesslou loo
Not for commuting
This is less a review of an app than of the program in general, so take that as you will. I work in midtown and it’s impossible to dock a bike in the morning and impossible to get a bike for the evening commute home. I find myself wandering from station to station, chasing shadows, hoping the one or two bikes the app tells me are left are still available by the time I get there. It’s yet to happen. I’ve walked two minutes to a station that said it had 8 bikes to find it empty. There’s a “valet station” near my workplace—and this is more a legitimate criticism of the app—and three times now the app told me a valet was available only for me to fine the station as barren and neglected as my heart. I bought an annual pass and feel like a fool. You should try it out before committing. I won’t be using it to commute—only for the odd fun ride, which is probably what it’s best for anyway.Show lesscitifool
Functional and elegant
This is an excellent and versatile app which I use every day. Trip planning functionality is good (and takes into account which docks have bikes available), availability info is always current (and updates automatically), user interface is simple to understand. I only wish full trip history was available within the app as it is on the web, but other than that I’m very satisfied.Show lessrichmintz
