To qualify, I’m a retired IT professional with 50+ years of experience and an Elite passenger. From the first app, website redesign to this new app it has been one disaster to another. Lack of simple functionality and the inability to do actions like buy an internet package (“payment information not available”, even though it shows an image of the card and I’m in the green lane).
This is just embarrassing. The “would you hire this person” survey question for their agents, if I was asked about their IT staff/contractor would be never in a million years. I also notice that the only products shown for this developer are the two Princess apps. Not surprising. Must be someone’s nephew.
The app is horrible as is their customer service. I have deleted and re downloaded the app a few times as I’m told too. I can’t get it to open my cruise. I haven’t been able to book anything on it for my cruise. I can’t set up a dinning time, places etc. I have also spent close to 5 hours with customer service with zero help from them. From my previous cruise to this one I have to rate Princess Cruise a 1 star at best. Hopefully the cruise itself will be better. I have to legs back to back booked.
I’m green on old app but not completed in new app - Why do I have to set onshore payments to get green lane on the new app?
Also I have to select two or three options before I get to the place the old app takes me directly to (opening screen). When I open the new app I want the same opening screen as the old app - a summary on my stuff, not ads of things to sign up for. I don’t like having that shoved in my face as the first screen.
I just want a menu of things to select, not large photos I have to scroll through. This is a phone app, not a large computer screen.
The app itself I think is designed well, but there are issues. The ordering can be hit or miss, sometimes it doesn’t go through to the servers or your location is not available. Service should be available pretty much anywhere on the ship. The extremely long waiting times are also awful but not sure who that falls on. There needs to be a breakdown for packages too. For example we had a drink package yet can’t see what was ordered or where. Several times there were a lot extra charges and we had to go to guest services because the app shows nothing. Its also just slow and glitchy.
Honestly, I can’t believe this app has been released and that the old app will no longer be available in 20 days. I am unable to add travel companions in the new app though they did show up after I added them in the old app. Luggage tags cannot be printed in the new app because the print button does nothing. I finally had to go to the old app to print our tags. I have to give my cookie preferences every time the app sends me to a web page. I only selected my cookie preferences once in the old app. The “Packages” option sends me to my documents. Luckily I will have completed my cruise before the old app no longer works. I do hope Princess fixes these problems ASAP.
I have not done much with the new app but can’t complete my check in without giving my credit card information to a third party for shoreside which allows you to make purchases with your medallion. I don’t want this option. I don’t want my credit card information in the medallion. I will not be shopping with preferred stores. This should be an option not something I’m forced into. I can’t complete check in unless I fill it out. Very displeased.
I sure hope Princess pays more attention to detail on their ships. Many functions in the software just don’t work. For example, the check-in function could not retain information of the companion passenger, and the app would not allow resubmission of the info. It required a call to Customer Service to complete checking in. The “Print luggage tag” icon on the mobile app does not work. The onboard ship credit page does not give updated info on the credit balance.
Didn’t transfer some of my selections from the old app. Eliminated the Travel Companions section all together. This is my first cruise, we are 8 days out and I still haven’t received our Medallion. Received an email on January 1st telling me they are on there way, still waiting! Old app says we are booked on 5 excursions but new app wants us to book. No record of our booking. This app was mot ready to launch!
I see a lot Of improvements over the old App. My big concern is, we were able to see all our cruises, just by tapping our profile picture in the lower right corner. Now, this new App, we only see the next cruise. It is a pain to have to log in with a booking number for each cruise. We like to see all the cruises and be able to quickly work on them. Give us this enhancement back. Regards
And, also make the shoreside optional for payment options.
Have entered all boarding requirements & had green lane w old app & web site personalizer yet new app shows I need to provide credit card for off ship purchases (a princess program). This is not a requirement. This program is not even available where I am going. I have called princess twice w/o success. I ‘m told not to worry, that I am in the green lane for boarding One rep said a person from their support dept would check into it & get back to me. They did not. Frustrating.
stevesteinhauer
Traveler $$$$$$
Sunny Dragon Fire
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jarnold1080
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Limbo lane
