Leave a Review U.S. Bank ReliaCard
Started off frustrated but ended up….
…..a little less frustrating. Was that underwhelming? Well so is the Reliacard App. Being it has very little features but that may serve it more than it hurts it. Meaning simplicity is the name of the game and complicated, frustrating features really grinds my gears when it comes to my money. So yes the app is simple to use and another pro and possibly the last pro is that you can link an external bank account and make bank transfers fairly easy. Although it says you may need to wait 3-5 business days ive gotten mine within 12 hours🧑🏼🚀Show lessName of thr game
Easy to use
The app is very user friendly and easy to use. However the card never works therefore I am only able to use my money when I transfer it to another account at my expense. When I called customer service to find a way to be able to use my card they told me there was nothing they could do for me. And that I should just transfer the money out…once again at my expense and no offer to credit the transfer fee back to me. I was not ok with that and asked for a manager. The manager was very hostile from the moment she got on the line. She did not help me at all. I am still not able to use my card without it declining and I have to transfer money out to be able to use it and I have to pay the fee every time. I have a debit card but I’m not able to use it. USBank has made it abundantly clear that there is nothing they can do for me. A little ridiculous if you ask me. But the app is easy to use…lol!Show lessleahluck
Funds Transfer
I have been working on transferring my account balance to my bank account and found limitations on my withdrawals and debits! Finally I received more clarification on the process and will transfer the maximum amount to permit access to my funds. I was unable to complete my transactions at the Post Office after receiving notice that my card would be accepted at all locations as Visa or MasterCard. Anyway, I am thankful for the assistance from your staff. Thanks again for the opportunity to provide my input.Show lessJewel_Divine
ReliaCard
Always have problems with my card. It has had to be replaced 3 times because it just stops working. When you call customer service to get things figured out it either takes 20-25 minutes to talk to somebody, or after you go through all the prompts, which takes 5 minutes, it rings like 3 times then a message comes on and says “do to high call volume all our specialist are serving other customers please call back later” and hangs up. Now if I am having an issue with my card and it’s important then I would rather wait the 25 minutes to talk to somebody if needed not just hung up on! And I hardly doubt there was a high call volume between the hours of 1:00am and 7:00am.Show less215gm
Stolen card
Doesn’t deserve even 1 but can’t post without it. So you slid on by a hair US bank . Way over the 7-10days mark they claim to take.
I had my information stolen have yet to receive the replacement card nor the funds that were taken. Plus my app barely works. Kind of hard to do anything with my children and their support with no card. Placed an order for a replacement one over 4weeks ago I receive a new pin for said card weekly (all different) but still no card. Not to mention the bull crap going on with my personal US bank account. Needless to say very disappointed in everything about this bank and I will gladly not recommend it to anyone, anymore. Will be closing accounts down as soon as my money is replaced even.Show lessheavyistheCrown
Good app. I am getting to know the bank so far so good
I am getting to know the bank and so far so good I will let you all know my opinion The customer service is friendly and willing to help you with your issues and my out look on everything in life is if a person’s word is no good then they’re not worth my time so what I am saying is my word is my honor and my logo is strength and loyalty and to be kind to everyone cuz what we put out there is what will come back to me one day thank you for your time and hearing what my opinion is hope you have a good dayShow lessmostest cake
They asked for it…
If you can avoid this bank, id suggest doing just that. They simply refuse to allow me to dictate where i transfer my money. And the extremely limited information that is presented as a transaction history is laughable. In many instances I am unable to recognize a vendor that i am quite familiar with because it is for some reason re-named (on the ReliaCard side) what looks like a random string of letters. There is no way to do a transfer of money “in minutes”. Only the 2-3 business days way. Because i love not having access to my funds for days at a time! And the transfer is only able to be completed after entering the transfer amount and selecting the “to” and “from” account numbers, as is normal, but the trick is that i have to then click the blue help button in the top right corner, not to get help or answer a burning question but to enable the actual “Transfer $ ##.## Now” button. Otherwise pushing the “Transfer Now” link/button will not do anything, without first clicking the “help” icon, following the accounts/amount input… so yeah, they're not my favorite bank. I Hope this helps somebody or otherwise nudges their website staff toward some helpful improvements. BTW i don’t usually review apps but they certainly, literally asked me to. You’re welcome, ReliaCard.Show lessAbrokenbohn
Easy & Everything needed.
I got this card with my PUA unemployment. I didn’t expect to truly love the card, the app and everything that goes with it. I’m a mom, and I need something that it is easy, but also secure. I don’t want to have to worry breach of data but I also don’t want some thing that is so mind-boggling hard it’s just too much. I get a text whenever the card is used. I get a text whenever there’s a deposit. I get a text with my balance. These notifications were chosen by me. I can change my notification preferences, topics or turn text notifications off all together. I love this. I can deposit or withdraw money at thousands of different locations without a fee. This is awesome. I can choose to get a paper statement or not, no hidden fees either way. When it is all said and done...I will continue with this card. When there is no more PUA or unemployment, I will continue to keep this card. Every debit card I’ve ever seen/used has fees attached. The big fee... If you use an ATM at a financial institution that is different from the financial institution that issued the card. NOT THIS CARD THOUGH!! Absolutely Awesome!!!Show lesssherry.gatlin
Reliable it’s in the name.
Ever since I received my card through the mail the application and user friendly setting and format has been surprisingly easy to interface with aswell as very informative when trying to get specific details about your account you can see a full disclosure in regards to your information availability. The application was good in those areas but I guess due to the influx of so many users being added during the beginning of the pandemic the website and application was very difficult for newer card holders to register there online account, I checked everyday for 10 days for me to be able set up my online registration so I could view my banking info online other then that I have had zero issues with this application and USBank and ReliaCard they are a pleasure to have.Show lessTWEKJ
Terrible App
I been locked out of my account for almost 3 months. All i did was change my address because i moved they locked my card up because of that!!! This app is a joke. Dont change anything on here or they will lock you out of it. Keeps saying in read mode, i had to report them to BBB because noone was telling me why it was locked. A day after i reported them they left a voicemail stating they cant accept my id bc its outdated, they could be sending a letter or email to let me know but they didnt until bbb got a hold of them. This is utter ridiculous to hold someones own money bc of a changed address? Wowww is all i got to say. System is a joke and none help you! Do yourself a favor go threw your own bank account set up direct deposit do not go with reliacard bc eventually when you change anything you will be locked out!Show lesscrissie2021
