Leave a Review U.S. Bank ReliaCard
Money is missing
This card and app make it so easy for hackers and identity thieves, especially ones you think are your friends, to hijack your account and steal funds. When I call the number on the back, it’s not for pandemic unemployment, so they don’t want to help me, when I call the number this app tells me to call, and it does every time I try to log on because someone keeps taking off my security questions and password, I feel like I’m not even talking to a ReliaCard employee. I’ve done everything I could. I called the police who talked in circles until they finally convinced me there’s nothing they can do, I’ve called customer service, I’ve called the merchants where the bogus transactions take place, and I never get any money put back in my account. And from the very get go. I have chosen the option for my funds to be deposited into my checking account but it never goes in. It just goes onto this stupid unsafe card. I have ordered a new card twice already so the numbers will be different but if my phone is hacked, what good is that doing. I’ll prob never see that money again. Thanks ReliaCard!
And to the girl whining about taking money out of an ATM, choose checking. Jesus there are only like 3 or 4 options right? You’d think just by process of elimination you’d have arrived at the solution.Show lessDarterian
It’s been working fine for me!
I haven’t had any problems with the app senses I have had it. Everything is working like it should with no issues.
If you ever have problems and need to talk to someone on the phone about your card itself that’s another thing when my card expired I had to waited 3 hours to talk to someone on the phone for someone to tell me the wrong information to then have to call again and wait another 2 hours for them to do something on there side that took maybe 5 seconds but again i have only had to deal with this one time so it’s been 5⭐️ any other timeShow lessallnamestakenX5
Iffy
Since I’ve gotten this card I have had no issues. However my boyfriend is in a situation where they’re checking for a random even though there was no indication that there could’ve been fraud happening. So although it’s very smooth for me that doesn’t make it OK for the people who can access their money, aren’t doing anything illegal, and have to go through the weeks on end to be able to get their card back to normal.
All I have to say is that if you say in our who you are you should not be randomly selected for a fraud chat. People depend on their unemployment to get by in life. It’s wrongShow lessangdaye
Using the card ATMs pay bills or as a debit card in stores
This card is virtually capable of doing anything a debit/credit card is capable of in some cases more than most cards(which can be risky) to some, as far as the app goes I really like the feature sneak peak it allows you to obtain balance without having to login so you know when it is loaded or close to $0 also the alert tab allows you to receive push notifications and informs you of transactions on the go instantly with a quick notice it allows you to block unwanted or authorized useShow lesskeeps you updated
Pointless
While there isn’t anything I can complain about what exists in the app I will say it is pointless. Sure I can see my balance and recent transactions but what about options to avoid calling customer service. My card is currently locked, it took 40 minutes to get a representative. The representative could not directly solve my issue and needed a supervisor TO UNLOCK MY CARD. The call eventually dropped and back to square one. Only now when I call the que is so long it says they cannot take my call. This should be an easy in app fix. It is EXTREMELY frustrating that I made it all the way to the register to deal with this and after 3 hours my card is STILL LOCKED. Please get more card features.Show lessSugababy___
I can’t rely on them
Government locked my account Sept 2nd
Card locked by Relia...COOL BEANS.
Sent proof to GOVERNMENT via fax (Id, Social, W2) Sept 3rd
Government opens account
Sept 14th funds are now being added to Relia card again.
I go to use my card, still blocked.
Called Relia, just to find out that me proving myself to government & the treasury isn’t enough, I gotta send proof to the cardholder service. Why? Not sure, didn’t have to send proof to start, and they still update my account when the government sends money (til this day)
Sent the fax (ID, social, W2), did the selfie, all denied. They said I had to zoom in.
Sent the zoomed in fax (ID, social, W2) denied for no real reason. Everything is clear as day. I’ve lost my house, moved my kids away from me into a new city with distant family, and I’m currently sleeping in my friends car. Great job Relia card. The absolute worst experience ever.
It’s Oct 17th and I have over 4k sitting that I can’t touch & they keep adding & accepting money. Did everything I could possibly do & nothing. I haven’t had a decent meal in a month, I can barely sleep, and it’s getting cold out. I really want to thank Donald Trump for acting swiftly & blah blah blah. Biden for President, cause this ain’t it...
Us Bank Relia Card yall failed this countryShow lesswegottadobetterrrr
Ridiculous
While the customer service is great for the initial call, just hope you don’t need to change your address. I changed mine and they locked my account up with no notification from them. I called and was told I needed to fax proof of residency, which I did 4 days ago and I’m still waiting for them to release the hold on the account... Almost a month and additional faxes later, the card is still locked up. Apparently, this is being held up because of the “offline team” taking their sweet time. You CANNOT speak to a supervision or anyone else in a position of authority. I get the same answers over and over, “the offline team has noted they’ve received your fax and it’ll be next Friday”, I’ve heard this for 3 solid weeks now!!! Somethings gotta give!!!
A month later and still waiting! Can’t pay rent, can’t pay my bills and can’t feed my family. As if the pandemic wasn’t enough, the handling of this situation on their part has created new hardships.Show lessNina2four
Functional but NOT SAFE!!!
I’ve been using this car since the pandemic and I have had large sums of money stolen from me through this app. Somehow somebody went in and was able to change my password my email account and all the security questions. This of course completely locked me out of the account and allowed the hacker the ability to go in and out of this card and my account without my knowing and transfer large sums of money.
Fraud protection is an absolute joke with this card and this app. No one is helping me recover my lost funds there is no security whatsoever! For this to be a card and an application to service America during this pandemic why on earth would there be one phone number for every need. This keeps customers on the phone for hours and hours at a time only to deal with the customer service rep that has no idea how to help you.
I have filed a police report I have done every possible thing I’m supposed to do to recover the funds I desperately need. And I am not able to get any help ANYWHERE!!! And the theft was done through this app. I think this app is functional but it is definitely not safe.Show lessSavage tenor
Needs dispute options
The app is a great feature and I love having access to it. The only issue I have is that you’re not able to dispute incorrect charges.
You have to call the number on the card and you’re lucky if you ever actually get through to someone. The last time there was an incorrect charge of $79. I had to call 2 times, waited on automated voice recording saying “someone would be with me momentarily “ twice, for over 20 mins each, only to have my call disconnected, both times. I never have been able to make any progress or dispute that transaction.Show lesscumgtme
So far so good
I just made my first purchase using this card to buy some supplies, then I checked the app and you can see your activity on the card instantly which is fabulous.
My problem is with the card itself. I’m having trouble withdrawing money from an ATM and the app doesn’t answer any questions that I have, to help correct any mistakes I might be making. Waiting on hold is torture so it would be nice if the app could help answer those questions. The ATMs that I’ve tried, offer options of withdrawing money from savings, checking, or credit card. My Visa debit card isn’t an option, so I chose credit card and it will not allow the withdraw of funds. It’s very aggravating. If I put money from the card into a checking account and use my ATM I get charged. I Hope the app can help answer those questions for somebody like me in the near future.Show lessG10888
