Leave a Review U.S. Bank ReliaCard
Great App
The app itself is great & I’ve had no problems with it so far! I think it’s super helpful that the app lets you see what other options & tools that U.S. Bank offers.
(( My only complaint is the bill pay limitations that are set, but that’s more of an institutional issue that isn’t controlled by the app itself. But I still just wanted to gripe about it because it’s been VERY frustrating trying to pay all my bills that have accumulated over the year...))
Having to use a ReliaCard for unemployment purposes has made me seriously consider opening up an actual checking/savings account with U.S. Bank.Show lessiznikr
Never any issues
I have had this card for about one year and have had no issues at all with it. I have been able to easily withdraw funds and just as easily transfer any amount of funds. The app is very very simple and leaves no questions, I can see my balance immediately when opening the app and if I need to do anything further it is simply mapped out with easy to use tabs. I haven’t needed customer service therefore I have no review on that , my score is simply on the card and the experience I have had using it and accessing my account.Show lesse.theo
Fix this please.
My card was stolen. I try to make a report about it, but I couldn’t. You can’t dispute any charges on your card by the app or calling. When you call you can’t get a human being you just get a computer. It tells you to push all the buttons to get somebody to talk to. Then it disconnect you. On the App there no where you can flag a fake change. I got hacked for almost $250. That a lot of money to me. That a week worth of groceries or Payment on my rent. So don’t use this card to shop on line or pay a bill. Because if you get hacked like me you won’t see that money ever again.Show lessHoneyCruelty
One of the best!
So user friendly - they have everything u could possibly want to do from the app- I only gave 4 stars bc they don’t have it set up to do transfers from one account to another on mobile device. Desktop only is what I was told. It just makes sense to make it mobile friendly but I understand it could be security & protection for the accounts. Thank u discover for making banking so easy and for excellent friendly prompt English speaking customer service! Very refreshing !Show lessNonnyof3
Great App for a “Pop-Up” App
This app was designed quickly in order to meet the needs of the people. The reason I didn’t give 5 stars is the app does have a few minor problems, but the ones that existed before were quickly found and fixed. That being said, there is a minor glitch, sometimes after signing into your account the app freezes. Nothing in the app responds, but if you close it and just sign in again it works fine. It does not happen on a regular basis so it’s difficult to pin down what may be causing it. Either way the devs have provided a much needed, reliable (in my experience) platform and I thank them.Show lessOne OpenSource
Works very well!
This card works very well for what it’s intended to do. I have used it as a debit card and it works fine. I mostly transfer funds to my bank account which takes a couple of days but they tell you that up front. As long as you do no more than 2 transfers a month there is no fee to transfer which is nice too. I’ve only had a problem one time since I’ve had the card which is about 7 months and that was a system problem on their end. All in all, this card lives up to its name—very reliable!Show lessDeerit
It’s basic and historically it’s difficult to access your whole balance
However it’s those same security features that will prevent someone from withdrawing your entire balance if they get their hands on your card and have decidedly bad intentions ...well... this card has a number of fail safe measures in place to help your money ... remain your money. The benefits of having any account are associated with the great and not so great things like no fee money transfers and again the fees that are associated with using your card at most locations. They have options and if It wasn’t the bank utilized by the department of Labor and industry for the pandemic unemployment assistance I wouldn’t have known a thing concerning this card and I honestly could go my whole life without feeling compelled to know about or use this card it’s nothing special it’s a hassle actually but A1 security.Show lessdffttyy yooo
Terrible awful horrible
I wish I could give this whole entity no stars..
I am grateful for SOME way and platform to receive and manage money, but people ought to go with their local banks in which they are familiar with their services, and their money is supporting their local economy.
ReliaCard systems are not accessible to transfer money to the places you need to-
I have been hung up more than three times by ReliaCard customer service because I’ve wanted to transfer my money to my local bank- apparently they don’t know how or don’t want you to do this-
and you cannot transfer very much money via this app.. How am I suppose to pay bills if the whole amount cannot be transferred?!
You can’t get a money order in case you need one to pay those expensive bills, it’s just not possible.
My whole experience with this platform, app, and especially customer service of the ReliaCard has been frustrating. I’ve had to call them eight times- and the last four I’ve been hung up on- the last one after waiting 45 minutes for an answer to a question they had to ask their supervisor.
Shame on the government and the people who designed this money system. Because most of the people who need it, need this precious money accessible, need an easy platform to navigate during difficult times. This is a stressful and frustrating entity.
Transfers take forever and in out world today that is a huge setback as well..
Very sad about the restrictions and design of this applicationShow less129lily
It just doesn’t really work.
Ever since this app received it’s redesign which I do like as it looks more professional and more natural to navigate, it has been impossible for me to properly manage my card. I get alerts for card withdrawals in Spanish (which I have the app set to english in settings) and every time I try this view my account, it says there was a “problem on our end”. The app just doesn’t work anymore. On top of that, the descriptions of where money was going and what was withdrawing it use to be so descriptive, now it just says some basic auto generated text next to the amount of money. Extremely disappointed in this app, especially since the first version worked.Show lessitsonlynoah
Poor UI, hidden charges
App has very poor ui. Settings don’t save when you change them, there’s a huge notification on the page after you log in that is 90% white blank space and can’t be closed. These are very simple things that should be fixed immediately, in fact it’s not acceptable for them to be present in the first place. On top of this, the TOS lied about charging you for transfers. Originally it would give you a certain number of free transfers a month before it would begin charging you a few bucks to transfer. However, it has charged me every single time I transferred funds.
Once fixed this will go to five stars, since it’s a very quick way to check balance and the transfer system, despite stealing my money, works fine.Show lessnandjdonnbehjxjcbnrr
