Leave a Review U.S. Bank ReliaCard
Pretty descent except for transfers to my bank and notifications of when $$ is loaded on the card
I’ve been using this for several months and I still have the same two issues.
1) I don’t understand why you’re charged to transfer your money from ReliaCard to your bank for more than two transfers in a month.
2) Also, email/text notifications of money loaded on the card don’t show up until sometimes hours later. Therefore, I have to keep checking the card to know when $$ is loaded. The sooner I know the sooner I’m able to transfer $$ from card to my bank.Show lessDougTheMusic
Giving 4 stars cause not sure yet.
June18th First day I spent hours trying to log into my account. Nope couldn’t. I couldn’t use my card either. Very strange. But after doing something I seen on a Facebook post it worked. I all I did was shut off WiFi and just used LTE. I didn’t know if it was just luck or if they fixed the issue and I happen to try it at the right time. Don’t know. But so far so good now. And when it works it serves it purpose. Update September 12th. The app has come a very long way. Way way better now. Hope it stays that way. But customer service when calling is still horrid.Show lessEgnin1
Missing features
I downloaded this application simply to deposit checks into the account. After I looked at the examples of the application I went forward in order to deposit my checks and the features completely missing. I tried contacting customer service to see what my next steps were but all I received were prompts from a machine. If you want this app to simply check your balance that’s all this is good for otherwise you can call the number on the card and get text to your phone even simpler than signing into the app. It’s a cheapskate app that a US bank didn’t put any efforts into for there prepaid customers. I don’t think it’s entirely fancy like the app they have for the other people who actually bank with US.Show lessRichelleSeamster
Well done y’all.
Actually I’m well off with technology but my mother lol old biker chick ya know old lady all her life she hate technology. Anyway I ran into a prob where my non tech mother had to use my phone of course I have the app I send money all over from it takes seconds by far killing your competitors. Sincerely now as I said non tech mother I simply called her from my work cell as my private cell iPhone XS was left home by accident left mom a message can you send Jojo my sister 3,750 as she needs it within the next 30 mins to say the least non tech mother did it all an took a screen shot for my records within minutes an if you all knew my mom you would understand just how effective your app is congratsShow less(Sass)
Checking Account ?
I, as many others, have an account because of the pandemic. I wanted to make a transfer of money from this account. The other account only accepts a checking account routing number and account number. I was not able to find either of those on the regular website or the phone app. That would be the only negative. Other than that everything is more than accessible and easy to navigate. One of the more well thought out plans as far as being able to navigate the site.Show lessdchronic23
It works
Stupid screens
First - you pick the bank you want to transfer to (it defaults to a blank). When you open the screen to choose a bank (I only have one entered) it shows as a red X. When I first saw that I backed out thinking I did something wrong that my bank had a red X. I would expect a green check or X if it is ok to use.
Second - you must either remember or write down the amount you want to transfer. Your balance shows on first page but when you go to the page to execute the transfer, no balance is visible. The first time I did a transfer, I had to go back to make sure I had the full balance.
The app works, but it could be more intelligently presentedShow lesspittsburgh digge
Enable the account and routing numbers accessible within the app
I don’t know if it’s already possible to obtain both of the numbers and I’ve just been searching for them in the wrong places but I’m pretty sure that they are not available within the app or on the website. I’m trying to transfer funds from one account to this account and it’s not possible to do so without the account and routing numbers so if it’s an option to do so I would greatly appreciate the assistance in getting this information as soon as possible so I can make a deposit into my account. Thank you so much for your time and consideration regarding this matter. I look forward to getting your assistance and resolving this issue. I appreciate the services y’all provide and I would definitely recommend any of my friends and family to use this company for all their banking needs. Once again I’d like to thank y’all and I hope to hear back about this issue soon
God bless
Respectfully submitted,
Sean CardonShow lessAggrevated 101
PUA: No qualms mentioned in other reviews
Coming from someone using the app/card for Pandemic Unemployment Assistance (PUA); to me, this app has seemed realistically accessible to the wide demographic range, as well as the astonishing sheer bread and number of people who will be using it. Large buttons and icons, fairly intuitive navigation. Transactions could possibly be listed better. That’s about the only thing I can think of!
Give the app a shot. Not to mention that if you, like I, received the card after filing for PUA, you will now be able to select direct deposit when filling out your weekly certification (if direct deposit is an option for you.) For the time being: transfer money from the card to your savings account and accrue some interest!
Will gladly update as my experience continues.Show lesskahkztiylenaten
Not sure why some people are unhappy—this app is awesome!
I recently received my ReliaCard for my unemployment benefits, and so far I’m extremely pleased with their services. My unemployment funds are usually deposited on to my card on Wednesdays, and by Friday, two days later, after I’ve transferred my funds from my ReliaCard to my bank account, my money is ready & available to me. Oooooh, big deal, I have to wait a whopping two, whole days for my funds to be available. If I need to use my money immediately, I use it straight from my ReliaCard just like I would my bank card instead of transferring it to my bank account. I also receive text messages alerting me as to when my funds have been deposited on to my ReliaCard.
Ignore the naysayers, believe me. These people are more likely “Karens” & “Kens” who find something, ANYTHING to complain about.Show lessCourtney Simmons
Online app
The app for relia card is a joke.
1. They way transaction are shown is extremely confusing, showing every transaction 3 times is stupid to say the lest! 1st one is shows the charge then 2nd one shows it going back and 3rd one for showing the withdrawal finalized.
2. Would not allow my iPhone to remember my user name and password.
3rd when ever they did there last update it forgot my user name and so did I and when trying to recover it. The app kept giving me error with my security answers which I know for a fact they where correct!
And in order to get access so an hour and half later on the phone I can finally get access... looks like the new update allows for Face ID so that a nice change but the hassle to finally get it is ridiculous. This is a joke of a bank app.Show lessisbwbwi
