AlwaysOn Wellness User Reviews

Onlife Health, Inc.

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Useless app

There is absolutely no option anywhere in the app to redeem my points. I tried looking on the website too, nowhere do I see an option to redeem my points. Now I have over 1200 points sitting there for no reason, because the developers of this app forgot to add the most important feature of the app. Would give 0 stars if I could, terribly made app…

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idk_how_to_read

a year ago

Response from developer

Hello, we apologize for the inconvenience. Please contact our Member Services team at 877-709-0201 Monday-Friday 7 a.m. to 9 p.m. CST and someone from our team will be happy to assist you in walking through the point redemption process. Thanks!

Will not reward points for Apple health

Just as the other comments State the app will not reward points for Apple health. I delete and reinstall the app and it still does not work.

UPDATE - in response to the developer: I have called the customer service number. Each time their response is to delete and redownload the app. I have to do this ONCE A WEEK for the app to read my steps from Apple. Even then it sometimes does not work and I have to redownload a couple of times. This has been an ongoing issue y’all need to figure out. You’re developers I believe in you 💕

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Jasmine Buchanan

a year ago

Response from developer

We apologize for the issues you're experiencing. As one troubleshooting suggestion, after deleting and reinstalling AlwaysOn, ensure you have the app open and running in the foreground for several minutes for data to sync. If you still have issues, please call 877-709-0201 (Monday through Friday, 7 a.m. to 9 p.m. CST), and we can work to provide an interim solution. Thank you!

Apply heath

This app is supposed to sync with Apple health to track activity to achieve goals and receive points. After many calls and many failed attempts i noticed that there’s reviews from over a year ago complaining about the same exact issue. And a response from the developer saying they are aware of the issue and are working to resolve. So After more than a year of trying to fix the issue and still no resolution?

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Jrob7474

2 years ago

Response from developer

We apologize for the issues you're experiencing. While we're working hard to improve our Apple Health integration, we'd like the opportunity to investigate your issue further. To protect your privacy, please call 877-709-0201 (Monday through Friday, 7 am to 9 pm CST), and we can work to provide an interim solution. Thank you!

Always having an issue, terrible app!

First download, everything went smooth and was able to do incentive activities for the day. The following day, the app refuses my login making me re-install the app, where it then allows me to login again. A different issue the next day where bo incentives or my points want to load. Fast forward 1 more day, I enter my pin and the request times out—basically the app never opens preventing me from using the app entirely. PLEASE MAKE IT BETTER!

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Gram... Cracker

2 years ago

Response from developer

We're sorry for the issues you're experiencing with the app. We're working hard to provide the best user experience possible. To take advantage of our latest enhancements, please make sure you've updated to the latest app version (11.6). If you require assistance from our team, please contact us at 877-709-0201 or email support@onlifehealth.com. Thanks!

Never works

I have called their customer support several times over the course of using this app (I only still deal with this as this is what app my employer supports) I walk to get steps and then get paid for my steps each quarter. However this app never accurately tracks! I connect it to my Apple health where I can clearly see my steps but it will not show in the app. I log in weekly (if not more) and it stilllll does this. I delete and redownload the app and still nothing. I call support and really just get a run around. This app is terrible

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Jasmine Buchanan

2 years ago

Latest update causes app to crash and not log in

I updated the app today (Jan 22) and now cannot login. When you click on the app, it displays a spinning circle that indicates it is loading, but it always times out. The red notification bar shows at the top stating it has timed out, and I am not taken to the login screen at all. I have loaded and reloaded the app. It’s not working. I don’t want to call you like you suggested to the last review. I just want you to fix it.

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KellyIL

2 years ago

Response from developer

App doesn’t do changes

This app might be good if the questions you tried to answer applied to the current date. The questions and answers about alcohol was ridiculous!

Can’t make changes. As for the alcohol, there’s no way in “****” would I drink every week, month or year if ….. why have the questions if you can’t change the answers?

Don’t like this app not working properly.

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Macmelody

2 years ago

Garbage

The only way to get my wellness points is to delete and reinstall the app. Also, you have to go to FAQs/ General/Scroll to the bottom to sync historical data. Why have it embedded in FAQs?? Lastly, I only use Apple Health to track yet Fitbit and some other tracking app is linked to my profile. The reason I’m giving this review a one star, and not zero, is due to the friendly CSRs that work for the company. Please fix this app!!!!!

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twharr31

2 years ago

App is junk

0 stars is more like it. As with several other reviews, you constantly have to babysit this app. It RARELY works. The apple health will not sync correctly, even manually. As with others there are days when I have 3k 8k or whatever number of steps but no points will be awarded to me. Then I must call and open a ticket and go back and forth with them. Then it will randomly work for a day or 2 then stop again and repeat the cycle.

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Chase0231

2 years ago

Steps randomly stop synching

[Update]
Has anyone even looked at making this app functional for iPhones? App says it’s connected to apple health, I’m logged in to my Always on account, yet it has not tracked any activity since June.

Even the WellOnTarget webpage that this is supposed to be exchanging data with says “0 connected devices and apps” (again, the phone app says it’s connected to apple health)

I’ve said this before and I’ll say it again, App has clear issues and no one is addressing them

[original review]
This problem is repeated on two iPhones in our household, the app will somedays synch with apple health and some days will stop syncing. When it stops, it will not record anything for several days. There is no pattern or logic to why/when/how it will stop now what happened to make it come back up. App has clear issues.

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Chemotino

2 years ago

Response from developer

Hello, We apologize for the issues you're experiencing with the app. We're aware of Apple Health data syncing issues, and are actively working on a fix. In the meantime, please contact us at 877-709-0201 (Monday through Friday 7 am to 9 pm CST) and a member of our team will provide an interim solution. Thank you. ~The Product Team