Leave a Review AlwaysOn Wellness
Not working
The app is says that it is “connected” to Apple Health but it doesn’t register my “daily” points. With the most recent update a very old app (jawbone) is now set as default although that company has gone bankrupt and no longer exists?! I cannot remove this or other previously connected devices!DaLouieV
Doesn’t work
Every time I click on the app it doesn’t open and just shuts off. Additionally it doesn’t sync with the apple app as it should. I should have been building wellness points for months and turns out not a single work out was sent over. It seems I am not the only one having these issues based on the reviews. Instead of apologizing in the review response and having US call you to fix the issue, why not just fix your app?Show lessM&M *#%^}{
Does not sync data properly
For the past 4 or so months, even with a manual sync, the app may or may not show my steps and add my reward points. I have to delete the app and download again and it’ll work properly for a few weeks then back to not tracking the data properly. My employer has filed a ticket and was advised it was a known issue and a fix will be deployed in August but still haven’t had any type of update to the app.Show lessSimplySnaptastic
Developer Response
Thank you for the feedback. We're currently working on this known issue and plan to address this with our next release. We will post a follow up once this has happened.Apple Health Data Not Working
I’ve had the app installed for a while and it used to pull data from Apple Health. It’s been about 2 months now where it has not pulled any data and awarded points. It shows as connected correctly and has all of the permissions it needs granted. I’m disappointed to see how poorly this app works.danrules
Simply does not work
The whole point of having this app is to sync my Apple Health fitness data so that I can earn points with my insurance company. Does not work, no matter what I do I cannot get any data to sync other than some random days here and there, like 1/100 days. This makes the entire app pointless to me, as there is no way on earth I’m manually entering that data into the app when my fitness tracker already gathers it automatically.Show lessBlake Tanase
Just awful
This is truly one of the worst apps I’ve ever experienced. Weekly updates. It rarely works, when it does it asks for your password several times before allowing you access. It will say you don’t have an account weekly. Also the daily fitness doesn’t work and you have to manually sync every single time. Whatever intern got paid to make this app was hopefully fired by now.Show lessjdbdbhahgfjfiir
Totally unreliable
Use this for my employer’s wellness program and literally have to uninstall and then reinstall every other day to get data to synch with my Apple Watch. Called support line and they advise to uninstall and reinstall as the solution to get it to sync. Not keeping track of my data makes me lose dollars for my fitness program. Beginning to think they make it this bad so people can never get their monetary reward on a fitness challenge or program. I don’t do social media or review things but I am so frustrated with this app I felt I had to say something.Show lessCajunroadster
Disconnects
It randomly disconnects from my health app and I start losing points. I did some many little programs that were worth 3k points and for the app to “lose” and credit my points. I’ve had to delete the re download and reconnect maybe more than 10 times. Definitely, needs a lot of improvement.. at this point I’m done with this app.Show lessccoronadocc
Terrible app that’s hard to use and adds zero value to my health.
I only have this app because Florida Blue gives rewards when you jump through hoops. I can think of a million things that will benefit my health more than this ridiculous app. It crashes constantly, the excursuses appear to add rewards to your program but most don’t. I tried to give feedback to someone at Florida Blue because I’ve completed several challenges believing I’d get rewards like I did last year, and was told they made it easy last year because people needed the support and this year it’s harder because people don’t need it as much. Well that’s just not true, and incredibly infuriating!Show lessbekahgwells
Your update has broken the login
I’ve been using this app for awhile, but after the last update, it gets stuck in a loop trying to log in. It attempts face recognition, which works, but then asks for a PIN number, which works. This sends it back to face recognition. There is NO WAY to break out of this and get to a standard login screen. If you don’t allow the FR, you just get back to the pin screen again. This has never done this to me until this update.Show lessstaceyinop
Developer Response
Hello, We apologize for the troubles you're experiencing and understand your frustration. We're actively working on improving the process for this issue and will respond when the issue has been resolved. In the meantime, please make sure the app is updated to the latest version. You can also enter your PIN incorrectly three times to get back to the login screen. If you continue to have problems, please contact us at 877-709-0201 (Monday-Friday, 7 am - 9 pm CST) and someone from our team will be happy to help you. In the meantime, please make sure you've updated to the latest version. Thanks! The Product Team
