HomeExchange User Reviews

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  • Too hard

    I want to hide my listing but it’s not obvious how I do this- I’ve searched and search and just keep going in circles
    To the same place
  • This app is garbage

    If I could get zero stars I would. This app is embarrassing. It’s like some failed elementary school project. Home exchange will loose a lot of long time members because of this garbage.

    Developer Response

    Hello Vic M54, Our sin­ce­rest apo­lo­gies for the in­con­ve­nience. Please help us fixing the bugs you found by writing us at mobile@homeexchange.com Please give us the type of device you use and the version of iOS you have. The mobile team.
  • Works poorly, frustrating

    I’m exasperated. The developers have blocked their users from being able to use the app until it’s upgraded to the new version, but the new version won’t download from the App Store. I have an important communication in to someone, and I can’t even see if it’s been read - and I know from past experience that the ‘new message’ notifications are often not delivered properly. I really want this to work, but the technology MUST be prioritized!!!
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  • Needs help

    This revision of the previous site is terrible. The site crashes frequently. It is not clear where things are on the site. Worst, the version that I see is in a very narrow, phone-like format. Since I use my Ipad for this site, I don’t like this feature. Like lots of boomers, I prefer my Ipad to my phone because it is easier to see, this format compresses everything. You may say that I only have to do such and such to fix this, but that is not my job, it is yours!
    Currently I cannot find reviews of my own or others houses.
    Get to work!
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  • Happy customer

    We’ve been having a great experience with the app since joining at the start of 2019. People have had the opportunity to use our home with GP and exchanges and we’ve met the most lovely people when staying as guests. We think it is a terrific system and I have been a big promoter. Thank you!
  • Great concept - terrible app

    We used to love this website app and organised a great home exchange but since merging with new company the new app is terrible and not at all user friendly. Very disappointed
  • This website really needs help

    I have used this site for years but, since the merger, it is completely useless. The help site doesn’t help at all. Once you frame your request, the form answer with the standard “we’lll get back to you”, but they never do. This has happened to me twice now.
    Also, the iPad app doesn’t work well at all. You cannot use the links from email. You have to manually go back into messages on the site and find the home that you want to look at from there. Also, you can’t edit your destinations from the iPad app. If I hadn’t already invested my money and my energy in designing my page for this year, I would quit.
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  • L’application comporte beaucoup de bug.

    Beaucoup de travail à faire sur l’application pour qu’elle soit user friendly.
  • Complete rubbish.

    Since this company was sold and the website changed it has become a disaster. The website is ridiculously unfriendly and the help staff don’t know the answers. If you want to find a points exchanger you must go via guests wanted. Can’t be done on an iPad or iPhone unless by the app which doesn’t really work at all. Try Lovehomeswap.com
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  • Auto-translate feature needed

    It’s pretty clear what language everybody is communicating in, because the language is identified by the app. On the website it’s easy enough to toggle a switch or push a translate button. I don’t understand why the iPhone app doesn’t have this feature. As a result, it’s impossible to understand many of the requests without logging into the service on a computer. Of course, you can always copy and paste communications in to google translate as a workaround.
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