Unklarheiten über Abos / Schlechter Service / Betrug
Unklarheiten der Abo-Verträge und der Laufzeiten und fehlende Transparenz über die Verlängerung. Alles kann nur per E-Mail gekündigt werden. Dies wurde auch gemacht. Nach Monaten später wird plötzlich eine sehr hohe Summe 211,49 Euro abgebucht. Der Support berichtet man mir von weiteren Abo, von denen ich nicht wusste. Rückerstattungen werden abgelehnt, da es sich um digitale Dienste handelt. Auf E-Mails gibt es wenig hilfreiche Antworten. Keine Kulanz, keine Unterstützung, Feedback ist denen egal.
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Response from developer
Es tut uns leid, dass du dich über die Abo-Laufzeiten und Abbuchungen nicht ausreichend informiert fühlst. Abos verlängern sich automatisch, wenn sie nicht vorher gekündigt werden, und jede einzeln abgeschlossene Buchung bleibt aktiv. Bitte sende deine Bestell- und Accountdaten an help@mindway.app, damit wir dein Anliegen persönlich klären können.
Doing scam & taking people money
I didn’t subscribed for this app and even never downloaded in my phone. They’re saying that we sent you email when you sign up for the walking yoga app but for that app I already cancelled the subscription 1 month ago then how this app can charge me. It’s totally disgusting thing to say. You should be transparent or talk to the other app who is working with you.
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Response from developer
We understand how upsetting unexpected charges are. Subscriptions can renew automatically unless canceled in advance. If you believe there’s been a billing mistake or confusion with another app, please email help@mindway.app with your details so we can look into this and resolve it privately.
Scam, do not use.
I’ve paid for 7 day access and was very surprised I was being charged £31.98 for 2 months after that. No reminder, no subscription confirmation email, basically money taken behind my back without any prior notification. Disgusting behaviour and bad business practice. Should have read reviews before ever getting anywhere near this app. I see I’m not the only person that’s fallen victim to this scam. It’s mind boggling that an app that supposed to be used to better your mental health prays on vulnerable people instead.
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Do not buy - Auto Renews without warning
Promotes Anxiety Relief and Mental Peace but does the opposite. I purchased the Carnivore app 6 months ago and didn’t care for it.
Somehow, it became the Mindway App. This was not what I expected or purchased so I canceled it but unfortunately I did not save the cancellation email. It auto renewed at 6 months without warning - $219 non-refundable - customer support is laughable. “Sorry, this is a digital product so no refunds”. Not sure how “digital product” comes to play as it is not a downloaded product. No discussion, no assistance, no refunds. Total scam!
Somehow, it became the Mindway App. This was not what I expected or purchased so I canceled it but unfortunately I did not save the cancellation email. It auto renewed at 6 months without warning - $219 non-refundable - customer support is laughable. “Sorry, this is a digital product so no refunds”. Not sure how “digital product” comes to play as it is not a downloaded product. No discussion, no assistance, no refunds. Total scam!
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Misleading Charges
The app is fraught with misleading charges. Services are presented as one-time charges that actually end up as recurring expenses. Buy beware!
