App stuck in a loop
The app keep on asking me if i have an existing account or a new user, then it keep on asking to activate my biometrics every time I log in.
Worst bank I have ever dealt with.
Trying to deposit a check via the app. And they keep rejected it. Their A/I is not very intelligent. Imagine asking a client to write you a check over and over because your bank is not smart enough to accept a mobile deposit.
Zero added when making a transfer
My app always adds a 0 after the first number I input when I make a payout transfer to one of my external accounts. For example, if I input $2,380 the app understands $20,380. This is obviously a serious issue and I’m surprised it has persisted this long without a developer fix.
Great until it’s not
This is not a dig on Novo as a bank. Just the app. PIN settings are hidden. The app offers biometric security but still requires a password every 5 seconds to do anything meaningfully important. Not a fan.
Constant Check Capture Issues
Their camera capture is far below industry standard in terms of performance and being able to successfully capture checks via the phone camera. Support is 100% not helpful either.
