Garbage Service! DO NOT USE!
This cannot be categorized as a service, but a Ponzi scheme. My children are battling with mental health issues, and we immediately came to BetterHelp as the premier option. After filling out the applicable information we were forwarded to TeenCounseling.com and we created an account for our children. First, they do not allow multiple children to be in one account. Instead, you are expected to create multiple email accounts (for both parents and children). When I registered my son, I was billed at a weekly rate of $65. After creating a separate account for my daughter, I was billed at a monthly rate of $360. To add insult to injury, they stated that it was due to me changing my zip code….really?!
My son was the first to convey his thoughts to the “licensed professional”. After writing a sonnet of mental chaos, this therapist responded with, “ok.” I confronted both BetterHelp and TeenCounseling about this and they do not have a phone option, only email. Tell me, how can you effectively engage with desperate parents with an inbox? Unless your aim is to garner profits, you cannot! Despite days of waiting and trying to connect our five accounts (three adult and two teen), we could not connect our children for treatment.
My son was the first to convey his thoughts to the “licensed professional”. After writing a sonnet of mental chaos, this therapist responded with, “ok.” I confronted both BetterHelp and TeenCounseling about this and they do not have a phone option, only email. Tell me, how can you effectively engage with desperate parents with an inbox? Unless your aim is to garner profits, you cannot! Despite days of waiting and trying to connect our five accounts (three adult and two teen), we could not connect our children for treatment.
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Highly recommend!
This platform has been so easy to use but at the same time very secure! There are what seem to be hundreds of therapists to choose from after reviewing their profiles and credentials. Very happy so far!
Great first appointment
Our 15 year old teen daughter was struggling with intrusive thoughts after seeing video clips of a scary movie and then would see other Tik Toks and Reels regarding this movie in which her thoughts increased in the matter of just a few days. Despite encouragement and support from her family, we determined she needed additional help from an outside source through counseling. Trying to find an in person counselor is what I prefer; but to find an available therapist or to wait 2 weeks was too long. I remembered the commercials about BetterHelp and started that online process which was simple to begin. In less than 24 hours a counselor was matched with us based on our inquiry and we had a virtual appt scheduled the next day. The first meeting with our counselor was great and my daughter immediately was able to share her thoughts with a caring counselor who also provided 2 coping techniques within the first session with plans for a follow up meeting. I could see immediate hope in our daughter’s eyes. Looking forward to our future appointments.
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Great App
My 15 year old daughter really likes her therapist. Love this app!
NOT THERAPY
If you want to pay full price for sessions with a chat bot, this is the therapy for you! No live sessions, no video sessions, no voice, no personality, no connection… just texting. You can cover 1/10 of what you would cover in a live session at 100% of the price. What a deal!! Stick with Better Help - this is a COMPLETE WASTE of money.
Oh… and when you realize it, they won’t refund you despite undertaking zero sessions. Avoid avoid avoid.
Oh… and when you realize it, they won’t refund you despite undertaking zero sessions. Avoid avoid avoid.
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