Leave a Review Blaze Pizza
Not responsible for missing item?
I placed an order using this app tonight.
3 pizzas and a cheese bread were delivered without a drink, 2 sauces for the bread, red pepper flakes, parmesan cheese, napkins and utensils ordered together.
I called the store asking for a refund at least for the paid drink, but they refused to do so, blaming “Uber Eats or Doordash”.
I told them that I did not use either of those apps but used the Blaze Pizza app to order them directly.
But all they told me was to contact the delivery 3rd party because they ‘completed’ the order.
I had to look for the receipt to find out it was Doordash. I installed the app to het a help with an order but I was not able to, because my order does NOT appear there.
If Blaze Pizza is not taking responsibilities on the order taken on this app, I will never use this app again.
Poor customer service…Show lesssugarhouse
Quality App Experience Leaves Little to be Desired
app very functional and gets the job done. It would be nice to be able to set if toppings go on one half of the pizza or if you’d like light/extra toppings but that can be described in the special requests section of an order so it’s not the end of the world.jjrmich
Can’t log in or reset my password
I loved this app in the beginning but I don’t know what happened. It won’t let me login, or reset my password. Try to create at new account nothing. I think it’s brokenRayfell
I love the Blaze pizza app
So we are going to a musical that will not serve any food. But we were already on our way in the car. In a panic we downloaded the blaze pizza app and frantically ordered our favorite pizza, and punched in the necessary credit card numbers and stuff. We thought we would have to wait in the parking lot for out pizza but it was hot and ready when we got there and Sharlie (the sweetest old lady you have ever met) brought our pizza right out to the car. Overall I am giving this app 5 stars.Show lessdad got invited just
Potential disaster if using App for delivery
Have eaten in-person in the store without issue. And have used their app for delivery several times without incident. But tonight ordered two pizzas from them using their own app, the app said it was delivered yet my pizza was not here. That’s when I realized what bad customer service they had if using delivery via their app. Actually bad customer service doesn’t describe it because it’s actually no customer service. There is no way to reach the local restaurant because it goes straight to voicemail, and when you call the corporate number they tell you you have to go on the website to the help section. When you go there your only option is to send them a message of why your experience was bad. There is no way to actually get ahold of anyone and ask if they can re-deliver your order or give you a refund. So you would sit hungry wondering what’s going on trying to contact the store for an hour before finally just giving up. Their app has no option to click if a problem with your order or your delivery. If I had ordered through Uber eats (or doordash) I could’ve messaged someone through the app and gotten it re-delivered, but using the blaze app there is no way for anyone to help you, and no way to reach the store. This was such a bad experience, I’ll never patronize Blaze again. Hopefully I’ll somehow get my $30 refundedShow lessDanS272727
Great pizza, horrible rewards program
Blaze Pizza itself is very good. The rewards program is probably the worst I have ever been a part of. The points expire extremely quickly. I have been going there for years and I think I have claimed only one award due to the points constantly expiring.Aim0707
App doesn’t open
App does not work. Picture of App, even after version updated, and it still shows same picture w no ability to log in. 12 max. Updated IOS
Just an overall, uninspired, sloppy experience. I’ve removed / deleted the App. Now I’ve reloaded it. Now the login isn’t working. So I go thru ur password reset process and KNOW u know me because u have pestered me w unwanted emails so much in the past. Now I find ur servers are not sending the password reset email.
Could be user error but sure doesn’t feel that way w so many things going wrong. Think I’ll go try something else for dinner! Just feels sloppy.Show lessCBN304
Frustrated
The App no longer lets you add two cheeses when you build your own 11 inch pizza. Is this a policy change? We ordered less than two weeks ago and it worked. I put in a request for two cheeses and we will see if they add it. The only way to get two cheeses is the alter another 11 inch but then you are restricted with 1-2 toppings. We tried calling but you get a recording.Show lessAggietwin
App is inconsistent and unreliable
I love Blaze pizzas so I was so stoked to find out they had an app to streamline the process. However, the toppings are regularly outdated (for example, I've known broccoli was an available topping for some time now from going to the store location in-person, but it still hasn't appeared as an option when customizing a BYO 11-inch pizza), the rewards or promotions that I keep getting emails about never show up in the rewards section of the app, and there's no way to give feedback for issues with either the order or the app. Unfortunately, this app is still the most viable method out of all the ways to order online, but the fact doesn't change the fact that it is really frustrating to use.Show lessh_llee
Fantastic!
Blaze pizza is as good as it gets! Not only is it some of the best pizza round, but it is lighter than other pizzas so you don’t leave feeling crusty and bloated. They have a great online/mobile app ordering system also. Very seamless process. Only recommendation is they allow more payment options, like pay pal and Apple Pay.Show lessbk111111888
