Leave a Review Blaze Pizza
Buggy update
Blaze’s app, like their pizza, has always been quite good. Until this latest update. Trying to order a pizza, once I selected the store, the “Order” button was completely unresponsive. Closed the app, restarted it and….it never gets beyond the opening splash screen. Restarted my iPhone…. It hangs on the opening screen. Over and over, the same thing. Really hope an update patch is released and fixes this. Soon.Show lessLampEft
Not optimized for curbside
When you opt for curbside pick up, there is a notice that says what number to call upon arrival. That’s it. There is nowhere to retrieve that info, no button to click to let them know you are there. No phone numbers to click on… I looked it up and called- phones were down at the store apparently. So I’m at curbside with toddlers in the car and have no way to let them know I’ve been there calling. Frustrating yesShow lessiusuallydont
Placed order, got time estimate, no pizza when I arrived
The app let me place an order through every step including using rewards I’ve been saving for a long time. It even said when the order would be ready. I showed up to Blaze and they had no record of the order. And now the app says that location isn’t taking online orders. Not a great app experience. And… no record of the order in the app now. All I got was an email trying to make sure my sign in was legitimate. :(Show lessESnider
App works really well
It’s easy to order on the app and it keeps track of rewards you’ve earned and allows you to easily redeem them in the checkout process. It’s super simple.Paranoidvoid
Inaccurate pickup time
THIS IS AN APP PROBLEM not a problem with the location or store. The app gave me an inaccurate pick up time. It needs to be fixed. I had called and they said that it was an app issue that it didnt auto update or give accurate time.fearless_artist
App Login Issues / Bad UX with Captcha
App let me log into my account, then kicked me out while I was mid order. Tried logging in but it would just stay on a loading screen (while not even giving a loading icon at that). App requires a captcha to login, only app i’ve seen that requires that, and it causes more issues than helps decrease bot traffic. I highly recommend to the Blaze Dev team to take this off, as I believe that was what was causing the issue.Show lessThe joshed
Unclear delays
Not sure what happens but I have ordered pick up orders and clicked on the ASAP button on the app. Went to pick up and the blaze was nearly empty but my order took 25 minutes to come through to the restaurant. the staff said that the order printed out 25 minutes after I submitted my order so it wasn’t like I was behind a ton of other online orders. I would have gotten my order faster by going to the store.
This is only twice that it’s happened and when the app works it can be a big time saver. But I’m totally confused why sometimes the orders don’t submit and print immediately. Pay attention to your projected pick up times when you complete your order.Show lessweird delays
Ok but limited and sometimes frustrating
When it works and have what you want, the app works great. I’m giving it lower stars, however, because:
1- you can’t order a half pizza
2- when you take the time to add everyone to your cart, and try to checkout, THEN it tells you the location is too busy to pick ‘a later time’, which you can’t do - so you give up and go somewhere else.
I love blaze - and would love to use the app. I’d love it if you would consider these enhancements.Show lessplay4god
The app has bug
The app has bug, when you send a message to them, if you choose how to contact you, and you select by email, you will find no method to submit the message. If you attached a picture of the receipt, the picture will not send to them, you will soon receive an email to ask you send the picture of the receipt again. I repeat these steps several times already, pretty angry with the app now.Show lesslevel 33 chef_lung
Used to love the app
There was a recent update and I haven’t been able to get into my account on the app. I’ve had issues with the captcha, and now the captcha pic doesn't even load anymore. I have deleted and re-installed the app to no avail. I can get into my account online, thankfully, but minus the convenience of the app, especially when you are on the go and want to place an order. Please FIX THE ISSUE! I see I’m not the only one having this issue by reading other reviews.Show lessJuJuBees77
