Hit or miss
I agree with a previous writer. This is not a good app. Half the time when I try to sign on it tells me after one trial that my password is wrong or incorrect or that I’m using the wrong ID and I have it written down and I double check it. Thinking that I still could have hit a wrong key, I go away from the app and allow it to hopefully reset itself within a 24 hour period and I’m still getting the same problem the next day. I wait another 24 hours and now all I get is a white screen. This has happened more than once. Terrible, inconvenience, and a waste of my time. Trying to make a payment on the run and keep my account paid up. I wonder if this is how they make their money? If you can’t use the app and make your payment, then the interest just keeps accruing while you mail it in..
Show less
Should cease to exist
I have never in my life written a review about an app before. I subscribe to the belief of positivity and looking for the good in everything. That said, there is absolutely NOTHING positive about this app. It refuses to log me on through Face ID, and even when I input the correct password, I still does not let me log on, and forces me to change my password in order to access my account. I have now changed my password 17, yes SEVENTEEN times in order to access it. So one would hope that at least when I do access it, it would still function correctly right? Wrong. Part of the reason why I have had to change my password so many times, is because if I even so much as exit the app, (in this instance lets say I need to see something in my notes app) it forces me to log in again, and I have to repeat the change password process ALL OVER AGAIN. I tried using the website to access my account, but it forces me to use this app. I’m writing this review because it needs to be fixed as soon as possible. Do better
Show less
Worst app on any device
This is the worst app I have on any of my devices. It looks like and runs like something on a desktop computer from before windows 93. Whoever is in charge of this department needs to be fired or retired. Why in the world a multi million dollar company can’t do any better than this is beyond me. My specific complaint from December 15, 2023… Why are you still using challenge questions when two step authentication is the industry standard. If it’s good enough for Apple, it should be good enough for you. Mine is a business credit card and I do thousands of dollars a year with you. The whole thing is clunky and doesn’t work very well at all. Please remember IT team we are profit and you are overhead. Get your act together. Please
Show less
Terrible App
This app has to be the absolute worst one I have ever tried to use . At least 80% of the time, it does not function and all you get is a frozen white screen ! It is more than a nuisance when you are trying to access your account in a hurry and you are forced to have to log in by searching for the website online and then having to enter all your information over and over again . This is not a new problem and has been going on for the 2 years since I have had the app. I am also one of many people that have had the exact same issues.
With all the credit offers that are available, this really makes me think about closing both Elan cards that I carry. I have never had any problems like this with any of my other cards . I would think that a major financial institution would be more on the ball and fix it rather than risk losing long term customers.
With all the credit offers that are available, this really makes me think about closing both Elan cards that I carry. I have never had any problems like this with any of my other cards . I would think that a major financial institution would be more on the ball and fix it rather than risk losing long term customers.
Show less
Don't waste your time with this app
Horribly written app that's going to require you to input your password each and every time even though it's supposed to support iPhone 7 TouchID. Additionally, if you happen to set up as one of your security questions a birth date in the format of MMDDYYYY the app only recognizes 2 digits for the year and you get locked out of your account . . . and I mean locked out of your account, not just on the app, but online using a browser as well. To add further insult, you have to call their customer support line to regain access to your account, and it involves wading through automated "concierge" menus, repeatedly having to input your card number, birth date, and so on. I'm so fed up with this presently I'm thinking about just cancelling the entire credit card as well. Don't waste your time with this app!
Show less
Terrible app
Worst credit card app I’ve used. Face ID doesn’t work despite being enabled, making me login with the password every time, which defeats the purpose of an app. It often won’t even open correctly unless I restart it. It often gives a popup asking me to add an authorized user or add it to PayPal, with no option to never show again, only a ‘later’ option that insures it will pop up again. (I have no one I want to share my card with, but there’s no way to get it to stop asking.) The app has always been bad, but now it’s practically unusable. For that reason I try to avoid using this card as much as possible.
Show less
Terrible app to use to check on your credit card
The credit card works fine, however, this app is a pain to use. Sometimes it doesn’t update as soon as I think it should. Another thing, the face/biometric detection will work for a short while but then it prompts for the dumb password and the security question. Why do I even setup the biometric settings? Sometimes the app will not load and you have to go to the web site and it gives a message that it is due to a security change they did.
But they didn’t tell us they did something. Right now the app gives me a blank white screen. This is a bunch of crap. I have uninstalled the app and will reinstall. I have half a mind to get a different credit card company and drop this one.
But they didn’t tell us they did something. Right now the app gives me a blank white screen. This is a bunch of crap. I have uninstalled the app and will reinstall. I have half a mind to get a different credit card company and drop this one.
Show less
Horrible
This app is awful.I have to log in every time I open it and there's no option to save my info or use Face ID. I have the option to use Face ID but nothing happens when I click on it. Right now I can't even log in to the app, I can't type in the user name & password fields. Nothing happens. The app consistently tells me (incorrectly) that my account has been locked or that they can't verify my information even though I entered it correctly. The account hasn't actually ever been locked & I'm always able to get in after 2-3 attempts. It also doesn't show pending payments after you've made one and it's not showing any pending charges from purchases made last week. I paid off the balance on Friday and there were no pending payments showing but it today it shows the card is paid off. But the worst part is, my rewards points keep expiring every month and going away completely despite the fact that the terms & conditions say your points are valid for 4-5 years! I accumulated 12,000 points in July, they went away without being redeemed. I accumulated almost 15,000 in August, checked it 3 days ago and saw the points but today my points are back at zero!
Show less
Needs an overhaul
The app is terribly dated. Constantly prompts to re-login for “security” on a previously remembered device. Incredibly frustrating to people who use very secure passwords. Making a payment is pretty easy, which is why I give two stars-that is, IF you can sign in without being locked out. The app has been the same since I’ve had the card (2 years) with no updates or improvements. If you have no plans to update the app for this century, please give the servicing banks more freedom for users to manage our credit card through our banks app.
Show less
Full Lost coin recovery
I was so impatient to carry out necessary research but i really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 80,000 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 280,000 GBP within a couple of weeks. But i didn't realize i was dealing with a scam company, until i tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because i could not afford to let it go. So i tried all possible means to make sure i recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptocurrency, funds with the help of itech koa. So i file a report and he was able to help me get back all my lost funds within two weeks. I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam, reach out to itechkoa@Gmail.
Show less
