Please update the following
Please update the lock of the card option, for more convenience so it can be locked from the main screen faster , compare to now you have to go to settings look for it, it is just inconvenient. Just put the lock button where unlock button is, on the main screen where you can see your balance
Lots of space for improvement, but functional
I see a lot of complaints about the app not working but that hasn't been my case so far. I can do all the basic things I need to from the app. The UI needs a lot of work though, as everything could flow better and feel less glitchy. One thing I don't like is when transactions post, it takes a while for those to reflect in the balance, and they appear under posted transactions and pending transactions at the same time. Also, why are those even separate things? Why aren't pending transactions at the top and posted at the bottom in the same page like every other card. This is a lot more of a launcher than an actual app, and providing a smoother experience both on the desktop and the mobile app would make a world of difference. I want to add that I have never seen a banking app that managed to get only 1.7 stars. Elan should really pay attention to these things.
Show less
I have NEVER had so many login issues with a credit card company
Not only this app, but also their online browser. I have only had this card for 5 months and it’s a complete hassle to deal with. I have to call technical support every month when it’s time to pay my bill. The system doesn’t send verification that a payment has been applied????? And doesn’t update the payment within the system for days (was just told it could take up to Two days), this is POOR DEVELOPMENT and can/ should be UPDATED. No other payment app I’ve ever used needs 2 days to list a payment. To say I’m frustrated is an understatement.
The staff is typically friendly enough, but does not help much with the frustrations that accompany their archaic operating systems.
The staff is typically friendly enough, but does not help much with the frustrations that accompany their archaic operating systems.
Show less
APP ALLOWS YOU TO LOGIN 5 TIMES
After a few times of logging in you have to type your personal id, which I normally use Face ID.
Anyway, I then try and login and it says error I even wrote down my password and iD and even my personal questions they ask for security purposes, just to be sure it’s not ME. I have to literally call these folks every two months to let me back in my account. Highly suspicious. This app could be so great if it wasn’t for that issue. I never have this kind of problem with American Express. I’m confused as to why they even make me put my information in every two months. Frustrates me. Get y’all stuff together or I’m done using this card
Anyway, I then try and login and it says error I even wrote down my password and iD and even my personal questions they ask for security purposes, just to be sure it’s not ME. I have to literally call these folks every two months to let me back in my account. Highly suspicious. This app could be so great if it wasn’t for that issue. I never have this kind of problem with American Express. I’m confused as to why they even make me put my information in every two months. Frustrates me. Get y’all stuff together or I’m done using this card
Show less
Confusing
I have multiple accounts through smaller banks that are actually paid through the land financial services. Would it be too much to ask for you to give the name of the institution that I am logging into through your web site so I know what I have to deposit in each checking account and credit card?
I honestly do not understand why you can't put the banks name. It's not like somebody's going to hack into it based on my banks name when there is no other information about the account. It was annoying enough when there was only one back because I had to figure out which credit card it was.
I honestly do not understand why you can't put the banks name. It's not like somebody's going to hack into it based on my banks name when there is no other information about the account. It was annoying enough when there was only one back because I had to figure out which credit card it was.
Show less
Absolute worst App I have downloaded
You have to delete it and re-download the app every time that you want to use it! I have never downloaded an app that’s this bad and I waited a little over a year to write this review in hopes it would change. I’m really considering to close this credit card account and move on at this point because it’s too much of a hassle. The app is just wasted space on the phone. And going online without using the app is no better.
Show less
Most frustrating credit card app.
Elan Financial Services is the most frustrating App for credit cards I have experienced, it will work for awhile then it won’t. When trying to log in with face recognition on I Pad it will say not recognized, once I manually log in I go to settings to update Face ID and it says having technical difficulties and if this continues contact technical support, who are no help. I have tried deleting and reinstalling the App that doesn’t work either.
Show less
Great App!
I downloaded the app a few weeks ago when I received my new credit card. I really like the app and how it's all set up and easy to navigate. It's incredible all the things I can do from this app with my card. This app can assist you with any and everything, so you would not have to call customer service everything at the touch of a button. But if you need to talk to customer service it's A+. I had to call when I first got my card to add it to my mobile wallet. The customer service is in AMERICA, and that is just plain awesome! I spoke with an amiable lady who provided quick and friendly service. My experience with the app and Elan has been the best. I've seen the other comments and review rating I can assure you the bugs/glitches have been fix cause I have had no issues. Thanks, Elan, for the great app and service.
I look forward to doing business with you!
I look forward to doing business with you!
Show less
Access denied ???
This is the worst app ever it makes a difference to customers so much they will chose different websites we always get a message access denied ??? And you log in when you can maybe days later you log in to two different websites??? What’s the matter with the ones that put this together I love synchrony bank website they have the dark background you people are out of touch with modern technology you le app is the worst ever please fix
Show less
Cancelling card over this horrible app!
App almost never works. I literally have to uninstall it then re install it and go through the whole process of way too many security questions just to check my account. I’m just going to pay it off and cut it up. It’s 2023 for crying out loud , why is this simple app such garbage? All my other banking apps work great. Good grief you can play video games on your phone but this app can’t pull up one page of data without messing up?!? Pathetic.
Show less
