Won’t even let you log in most of the time
This app is pretty bad especially for a credit card/banking company. You can’t log in most of the time and when you can there is all kinds of more problems when you do get logged in. I don’t want to call some people that I can barely understand to pay for my bill or ask questions.J will be canceling my credit card thru them because just paying them every month is taking more time then I want.
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Why can’t you guys get it right again?
This app USED TO BE GREAT but the last two or so years have been extremely frustrating trying to use it! Whoever is in the software division needs immediate replacement! This app is HORRIBLE! After accessing your account once and going out of the app, once tho back in again it shows only a white screen. So you have to power off your phone in order to access your account again. EXTREMELY ANNOYING!! Then here lately it’s been asking to add an “authorized user”. I don’t want anyone else being able to access my account so stop asking me! Then, when you answer either “later” or even “add authorized user” to try and get past that screen it just sits there doing nothing but frustrating loyal, dedicated customers who will likely begin considering other banking options than Elan. What a waste of time, money and resources. You’re going to probably lose customers soon if you haven’t already. But it will be your own fault if and when it does. Look at your overall rating. That’s pathetic. If you even care enough to read these reviews. They tell you all you need to know. You need to get your act together because you’re not the only show in town. I don’t want to leave but now I’m starting to consider it. I’m reaching saturation. Enough is enough.
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Works well
I’ve seen SOOO MUCH bad reviews and I’ve had this app since April but it seems to work good for me. It does the general like asking security questions, can see the transactions I’ve made and I can pay it easily in the app. The only downside I have is I’m not able to see the credit score building but other than that, it works good to me.
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Tech problems
I’ve downloaded this app bout 3 different times and when I click on it it will not pull up. There’s definitely a bug in the program that needs to be fixed! This is the second review! I’m still having problems getting my account to pull up when I click on the app, I’ve already signed up but the page comes up blank! This needs to be fixed so I can continue to monitor and use this card service.
This is so aggravating every time I want to go to my account first I have to delete the app then go to the App Store and reinstall, I’m getting sick of this, may have to go back to my old credit cards! Please do something about this app!!
This is so aggravating every time I want to go to my account first I have to delete the app then go to the App Store and reinstall, I’m getting sick of this, may have to go back to my old credit cards! Please do something about this app!!
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Face ID never happens to log in after saving the setting, not user friendly
This app is extremely frustrating. I have had to reauthenticate myself every single time I’ve tried opening the app on my phone. It’s a huge pain and makes it difficult for me to just pay my bill. It is a very low-quality, not user friendly app. Compared to my Chase and Capital One apps that are extremely easy to use and actually helpful, I am really disappointed in this.
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Desert Financial regular
I am a huge fan of Desert Financial credit union and just got their credit card last week and was told this is the app for it to track your spending and pay monthly. I could not even log into the app because it would not take my information for whatever reason. Horrible app. It seems like you’re stuck with it though if you want to track it on your phone. GOOD LUCK. I am appalled that Desert Financial credit union would utilize such a disastrous tool for tracking.
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This is a good app
I saw a bunch of bad reviews when I first went to download this app, I have never had an issue everything has run smooth in the app. The interface is pretty user friendly. It is super easy to make payments, view pending charges, see what you credit balance is and so on. To sum it up I haven’t had an issue with this app I like it.
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Impossible to login, given wrong security questions everytime
I literally can never pay on this card bc the app is awful to login to. I had to start writing down my passwords, and security questions which I never suggest doing bc it defeats the purpose, bc I couldn’t understand why it would give me different security questions. I even started putting the date and time down to make sure I wasn’t crazy. I have never ever ever ever and I mean ever, had this problem with any other credit card but this one! My husband and I actually have to sit down together and try to login and yet it still everytime locks us out. I’m so frustrated with this app. Obviously they don’t care that the app is so glitchy or impossible to login to. Don’t you want me to pay my bill???
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Do Not Get This App!
Why? Because it is usually not working. It was great at first but I can’t access it most of the time. Imagine turning off your credit card and then trying to turn it back on…so you go to the app and you think you will be able to access your info.. NOOE! All you will get a blank screen with no explanation of why you can’t see your accounts or be able to turn your cards back on. It happens all the time! I tried calling apple support but they couldn’t help b/c it is this app and developers who decide to shut it down. That is NOT acceptable!!! Especially when you need to turn your card back on (or off). You will not be able to get in touch with anyone! I’m Deleting this App and will be looking at others!
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I confirm the app is terrible
I am glad I read the reviews because I thought the issue may have been my iPhone because the app works for a day or two, then like most of the other comments, a blank screen with spinning wheel. I have deleted and reinstalled this app too many times to count with the same results. Honestly, when the app is working the features of the app are pretty basic compared to that of other credit card apps I have. Come on Elan Financial Services, up your game!
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