Beans, cheese, and chicken please!!
We are a family to Five and we love Del taco because of the taste, price, and quality of the food. We patronize this establishment at least once or twice a week for a quick bit or after school snack. The bean cup and bean burritos are our favorites along with chicken soft tacos! Thank you for having such kind employees who are nice, polite, and got the extra mile.
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Sad
Poor performance with the app. They advertised a special deal. So to the Del Taco I go. Tell the employees I’m using the coupon in the app on my phone. After a 20 minute wait in the drive through, I go to present the app to be scanned and the same employee says” Our scanner is broke” I asked if she could redeem the offer another way her response was “Well I didn’t break it.” And stared at me. So I left and I sent a message via the app to see if they could get the store a working scanner. I get a reply email days later ….and it was blank. Hopefully you guys can fix the tech problems and get Ms. Ididntbreakit a raise so she can afford some better meds.
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Mostly unsuccessful attempts
I find it odd when users look for validation of their own reviews and troll others who disagree. No one is “spoiled” for giving negative feedback as one user suggests. The app is not good. Development and fixes takes a long time, sometimes, and that’s understood. I have been successful using this app 3-4 times out of my many visits to del taco—and if those times, not totally successful because the deal didn’t load. User error or not it’s not a good app if customer has to jump through hoops or if it is just not user friendly. I hope DT fixes it. Today, my deal didn’t load…again. It worth the hassle.
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Poor service
It was pouring rain when I went to Del Taco this morning. Because it was pouring water into my car, on my leather seats and on me, I asked if I could order at the window. Your older female associate said ‘NO’. Your associate then asked me to repeat my order 3 times allowing yet more water in my car and myself! In my opinion, an exception should have been made. After ALWAYS receiving stellar service in past years, I was definitely surprised and dismayed. As a business owner myself, this individual should not be in customer service of any kind. She was rude and is not a good representation of your company 😕
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Drive through
Food is usually pretty good and coupons make it Better !
Drive through is fast most times .
Only issue is when New people come in and then it slows down and although I Have been Shorted Several times because of this , the Restaurant is still a great place for good deals !
Drive through is fast most times .
Only issue is when New people come in and then it slows down and although I Have been Shorted Several times because of this , the Restaurant is still a great place for good deals !
Beyond Options
App is fine I just wish there was a way to substitute meat for Beyond meat with anything like you can at the store. For example, I love the deluxe chili cheddar fry, but can only sub Beyond meat on the queso one (and can’t remove the queso, which I don’t want). I’d rather just sub the chili for Beyond meat and get the meal I want. Or the Del Beef, I’d like that with Beyond meat. Idk- it makes sense to make that an option for anything with meat and just add the up charge. Y’all miss out on money and we don’t get the stuff we’d actually like if we are doing delivery- in store they have no problem. Just a thought.
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SPECIAL!!!
Your two Shrimp soft Tacos were EXCELLENT! I prefer hard (duro) tacos, but the delicious cabbage mix & lime slice, plus generous Crunchy Shrimp plus your Hot taco sauce= WOW, your chicken tortilla roll was very tasty too. Thank You ~
I don’t live near one of your Del Taco’s, I’m in Rancho Cordova, CA. BUT!!! they’re BUILDING a new Shopping Center at Sunrise Blvd & Douglas, across St. from Raleys…Chase Bank, we could use you. There are 8 Communities in Area, Im in Anatolia.
PLEASE CONSIDER BUILDING A ‘Del Taco’ there. Thanking you in advance for the consideration. 😀😃😄
I don’t live near one of your Del Taco’s, I’m in Rancho Cordova, CA. BUT!!! they’re BUILDING a new Shopping Center at Sunrise Blvd & Douglas, across St. from Raleys…Chase Bank, we could use you. There are 8 Communities in Area, Im in Anatolia.
PLEASE CONSIDER BUILDING A ‘Del Taco’ there. Thanking you in advance for the consideration. 😀😃😄
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Steals your money and your time
I get a text about a free shake with a purchase for Mother’s Day. I only tend to go to Del Taco nowadays when they have specials or it’s Taco Tuesday/Thursday. I go in-store to find out that digital offers ONLY WORK ON APP or online orders so I can’t get the same deal in-store by scanning like the McDonald’s app does. Fine, I then attempt to make an online order even though I’m ALREADY INSIDE. I go to make my purchase and then “unexpected error” message comes up. Go to the workers and they can’t seem to get it to work. This isn’t the first time the app has crashed and failed, another trip I attempted to use another coupon but it wouldn’t load and I ended paying for 2 items rather than BOGO. Absolutely garbage app. Stole my money, but more importantly stole my time.
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Good, not great
The offer on the app said 2 free tacos if I create an account. Created the account and the offer vanished. Okay, no biggie.
I do like being able to create my order and pay for it before driving there. That part is nice and worked just fine. I don’t have to stand at the counter and wait for someone to take my order.
My harshest criticism is being able to use a gift card through the app. Oh, there is a place for it. Input the card number and PIN only to be told the card can only be used inside the store. Why? The app can process a bank card but not a gift card? The whole point in using the app is so I don’t have to deal with placing my order inside the store.
I do like being able to create my order and pay for it before driving there. That part is nice and worked just fine. I don’t have to stand at the counter and wait for someone to take my order.
My harshest criticism is being able to use a gift card through the app. Oh, there is a place for it. Input the card number and PIN only to be told the card can only be used inside the store. Why? The app can process a bank card but not a gift card? The whole point in using the app is so I don’t have to deal with placing my order inside the store.
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Problems with getting offers
The site works rather well in general. But two problems did come to light of late.
1) You forget something and go back to add to your order, you more or less have to start the whole order from scratch with everything you’ve previously done forgotten.
2) I have yet to get my offers to translate over to the payment part. It works for rewards, but say the offer of “a free chicken roller in orders over $3”? Yeah,…that didn’t happen as far as I can tell.
The first is irksome, but I can deal with it. But with the second, I just hate missing out on these deals. (Think I also missed out on a strawberry lemonade and/or a shake earlier).
1) You forget something and go back to add to your order, you more or less have to start the whole order from scratch with everything you’ve previously done forgotten.
2) I have yet to get my offers to translate over to the payment part. It works for rewards, but say the offer of “a free chicken roller in orders over $3”? Yeah,…that didn’t happen as far as I can tell.
The first is irksome, but I can deal with it. But with the second, I just hate missing out on these deals. (Think I also missed out on a strawberry lemonade and/or a shake earlier).
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