Leave a Review NYC Ferry
Fantastic app
A+ app. Shows me everywhere to go with a cool, interactive map. And it’s supremely easy to buy tickets once you set up Apple Pay. Love it.Anonymous iPhone guy
Can’t purchase online
What’s going on with the online app I been trying to purchase since last night smhMeeksMeekz
Extreme Failure
Just downloaded the app and it says “the beta event has ended thank you for your participation” then a button to download the full app now, brining me to the same app I’ve already downloaded. Just a disgrace. Guess I can’t view the ferry schedule. Cant ask anyone for customer service help either. Technology has made everything worse.Show lessonmyphone2much
Seriously missing announcements
Why is there never an announcement regarding the upcoming docking while on the ferry? Can you put it on the tv screen in the cabin?
Also, the app is not the most user-friendly app. I find you can’t “go back” to a previous screen but have to start all over.Abcd195
Boat goes “toot toot”
Nice option to have to get across different points along the East River. App has improved since first iterations, which is great.arrrzzz
No need to sign in
I suppose I’m in the minority given the otherwise high rating for this app, but there’s absolutely no need to gate functionality here behind a sign in. I just wanted the schedule, not a frustrating 5 stage sign-in and verification process. I completely understand the need for an account should I then choose to purchase a ticket, but this is not helpful or enjoyable if I just want information.Show lessDrkaylene
Worst user interface in the whole App Store
The behind-the-scenes functionality of the app is fine, mostly. But the user interface/experience is probably the worst in the entire App Store. It’s pretty clear that nobody programming this thing has ever tried to use it in real life. It should be used in UI/UX courses as an example of how to do everything wrong. Just mind-blowingly incompetent. Please, just fire the entire UI/UX team and hire someone else — anyone else. Here’s just one example of the hundreds of failures: suppose you have one ticket already bought, but you want to buy another so that two of you can board the ferry. You can’t. Literally everything is like that in this app. Ask yourself: “What is the obvious, most helpful way to implement some particular feature?” And you can be sure they did it some terrible other way.Show lessKen NYC
A bit wonky
When having to transfer, trip info is not very clear. And allowing only 90 minutes for a transfer can be problematic.Tobyboots
Why do I have to sign in just to see a ferry schedule?
That’s it. Why do I have to sign in and give my email address. I just want to ride the ferry and know the schedule.
You don’t have to sign in to an app to see where and when the bus is in NYC. You don’t have to sign in to see the subway map and schedule and service updates. I really don’t want or need to be tracked and advertised to. I just want to get across the river.Show lessThe last untaken nickname ?
Reliable and easy to use
Recently started using the ferry, and this app has made the entire experience somewhat frictionless.PearseL
